Power Window problems of the 2016 Subaru Outback

The contact owns a 2016 Subaru Outback. The contact stated she pull the window bottom for the front passenger side window to roll up automatically, she stated the window roll shut but roll down again. The vehicle was taken to the dealer, and they stated that it may be a sensor that needed to be replaced that was triggering the anti-entrapment. The contact stated she tried resetting the one touch feature, but it did not repair the failure. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 5,000.