general problems of the 2019 Subaru Outback - part 2

Issue with bubbles forming on information/tech screen which then causes it to flick to different screens, and radio stations.

Delamination of the infotainment system. It delaminated and causes screen haunting. Which while I’m driving touches random things on the screen, which include vehicle safety settings, changing them at random. Also, it changes the radio, and disables the driver from being able to control volume which further distracts driver and puts driver at risk. A car that once had car play which allowed hands free phone calls, now puts people on hold, ends call, starts calls, and changes navigation directions, at no notice. The car was seen by the dealer, and confirmed as an issue, the dealer in turn asked for 2200 dollars to repair this problem.

The radio/navigation screen is beginning to delaminate. I noticed the bubbles a day or so prior. While driving the whole system begins to change stations/apps and will not allow you to even turn off the system with the button. Caused extreme distraction. System is now stuck in this mode.

Parasitic draw of the battery. (dcm) class action lawsuit.

Horn beeps 2 to 4 times randomly when the car is being started or driven. This has been identified by the manufacturer as a defect and a service bulletin has been issued. It should be a recall as a safety issue as it happens randomly, many times, and in any conditions.

The starlink touchscreen (which controls radio, etc. And includes vehicle systems monitoring) delaminates and then the system goes crazy if iphone is plugged in, system starts randomly calling people, all the icons flash on and off as if being pushed, it pulls up random maps, and brings up vehicle maintenance information. All the weird flashing is very distracting and dangerous. I know Subaru was sued on this issue for 2015-2018 models but the 2019s still have the same problem and Subaru won't recall or fix.

The radio and head unit is glitching and automatically doing crazy things. The lighting is also affected on the head unit. The radio volume will turn up loud for no reason. It is intermittent. The dealership says it’s bubbling and head would have to be replaced. . But back ordered parts and 3,000 dollars. I’ve googled and this is a well known issue with 2019 Subarus, but it’s a safety issue if you are driving and volume/screen is not controlled.

While driving, paired radio randomly begins dialing phone numbers. Controls randomly do not work or activate wrong control. Significant distraction to driving when trying to halt random uninitiated calls or radio arbitrarily activates and the controls do not function properly.

Navigation console formed a multiple bubbles underneath the display randomly calling people, going into different function screens, radio changing to different stations randomly.

What component or system failed or malfunctioned, and is it available for inspection upon request? how was your safety or the safety of others put at risk? the head unit for my 2019 Subaru Outback has failed due to manufacturer error. The issue is screen delamination which renders the screen unusable and causes major distractions while driving due to "ghost touches" on the screen. This causes a loud beeping noise which coincides with the screen sporadically jumping. Has the problem been reproduced or confirmed by a dealer or independent service center? yes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no. Subaru of America refuses to assist. Shockingly, even if I was willing to pay out of my own pocket, there is a multi month/year wait list, leaving me without critical safety functions (back up cameras, etc) for an unknown amount of time.

The infotainment system in my 2019 Subaru Outback glitched/ stops working randomly. I have a video of the touchscreen glitching and making selections betweens apps by itself. Also, I've started having random alerts pop up on the dash, such " obstacle ahead" when there is not an obstacle ahead or "roads may be icy" when it is 60 degrees outside. I reported it to Subaru, which they advised me to take it to crown Subaru to have them take a look at it and they can submit a claim. I took it to the crown Subaru & when I told them the problem, the lady that helped me stated, " yeah, this is common, I know exactly what your talking about. " she then called another employee and told him she needed a quote for a infotainment center that was delaminating and was making selections on it's own. A week later I received a call from Subaru stating they would pay $500 of the bill as a one time goodwill gesture. The quote from crown Subaru was for $900.

The battery has a substantial drain on it when the car is not in use. The car is not reliable to get from one place to another, especially if it sits for 24+ hours. The danger comes in that we may be left stranded in a remote area where no cell service is available. We often go to remote areas to camp. The vehicle and battery have been inspected by the dealership and they recommended a larger battery due to a settlement in a class action lawsuit. However, this does not fix the battery drain. Another class action suit is in the process to address this situation. No symptoms or warnings for when the battery dies. Everything operates just fine until it does not. Absolutely unpredictable.

Starlink system not have service. Sos button doesn't work. My safety and life after an accident may be at risk because the sos system will not call for help.

3rd battery in 2019 Outback. Park car and next day battery is dead. And fully dead. Does not even want to take a charge at times…. 39000 on vehicle. Dealer could not find anything. Coincidently the passenger front window quits working also. There is no warning to this just next day vehicle will not start. All work is done at the mandan nd Subaru dealership.

I am writing to bring to your attention a concerning matter regarding a 2019 Subaru Outback. This vehicle has a known factory defect that results in excessive electrical draw from one of the factory-installed systems (dcm), leading to drained car batteries. This issue poses a significant risk, especially in situations where the vehicle may fail in dangerous environments. Subaru has previously issued a recall for the same issue on earlier model years, indicating awareness of the problem. However, they have failed to extend this recall to the 2019 model, despite it being part of the same manufacturing series. This inconsistency in addressing the issue is deeply concerning and potentially puts consumers at risk. Given the potential safety implications and the manufacturer's failure to take adequate action, I urge your office to investigate this matter thoroughly. Thank you for your attention to this matter, and I look forward to your prompt action in resolving this issue and ensuring the safety of consumers.

My battery continually dies leaving me stranded. I have to carry a jumper box to be sure I can start my car and safely get home . From doing research, Subaru is aware of this problem from the tech bulletins they have posted . They should replace the dcm for their customers and update the program as well.

The head unit is malfunctioning due to bubbles behind the screen, causing various systems to act up. When a phone is plugged in for guidance it will randomly change the settings and guidance goes away. It will automatically call people. Radio stations and music turn on and off, and change by themselves. All of these are distractions while driving, and negate the safety features of the in dash guidance and hands free phone features. This is a continuous problem.

The battery keeps draining/dying and I need to constantly jump start the car. I’ve replaced the battery and it keeps happening.

The dcm component failed and is available for inspection by the dealer. When a manufacture has knowledge of a component that has a record of failure but ignores the need for replacement; it becomes a safety concern. Any problem when neglected is a potential safety issue. The dealer has confirmed the dcm is responsible for causing the engine battery to fail. No warning. No mention in vehicles regular maintenance schedule. The dealer reports soa advised the service department to stock dcm's.

Having dead battery issues due to dcm drain when vehicle parked in garage. I replaced 2 batteries since November 2023 and last dead battery issue March 2024. Took it to dealer brilliance Subaru and they said they found no problem. Went to another mechanic and they said draining 150 or more milliamps from dcm fuse #9 when they take out milliamps returned to normal draw I think 20 or less but then I lose front speakers and bluetooth or more stuff. So thats not the fix.

Delamination on radio screen causing head unit to go crazy on its own. Identical issues reported in 2017/2018 models resulting in class suit vs Subaru… at this time Subaru dealership advised Subaru is not addressing the known defective head unit issue and quoting $2000 for replacement which is ridiculous for a 4-5 year old car. Assistance needed to have Subaru issue a recall and take ownership for its defective product.

Repeatedly dead battery. Experiencing premature parasitic battery drain in Outback, I had to jump the car every morning.

Dcm is a parasitic drain on the battery according to the dealership. Replaced battery twice. The "fix" online is to pull the fuse but starlink and hands free won't work without it.

Repeated dead battery. Have replaced battery to no avail.

"parasitic" draw. Battery replaced, less than year old, almost daily need to "jump" vehicle to start. Always have to have booster pack. Multiple mechanics trips. Dash screen touch option does not work, have videos of the screen randomly "fluttering" through various screens and or radio stations. Leave the radio off, will randomly come on, on its own.

Battery has been dead,if sitting acouple of days of not driving,charge it up and in acouple of days it's is dead again,seem the data communication module(dcm) is what is drawing the battery dead.

My 2019 Subaru Outback has a defective screen. The screen has begun to delaminate from the inside and causes the screen to jump around and not be able to stay on one screen. The power button also seems to not be working and is cause the radio to turn on and off. Because of those two issues, the radio screen jumps around and turns off and on, posing a major safety risk. I tried taking the car to the place I bought it and a Subaru dealer, and they will not help financially or with the repair even though they have this issue with other year models of the same car. Picture is attached. Has sense gotten worse.

Ignition and battery failure - unable to unlock certain parts of the car, all electrical is dead this is the second incidence in 6 months. Not weather dependent. One incidence in June and another in January. Entered car, pressed ignition button, no ignition, the icons all lit up in red on the indicator dash. Previously aaa indicated that the battery was totally dead, no amps, appeared to be an electrical problem and not strictly a battery problem according to aaa. At dealership they performed a "drain test. " they told me that is all they could do. Customer service gave me a battery for "free. " I don't know if it was a used battery or a new one. This time I will pay for the battery to make sure it is new. No words of why this occurred to my car were stated. They just pushed the repair invoice towards me with the keys and said I was ready to go. This time when I called they told me they could only do the "drain" test again. I knew I had to investigate since they were not helping me find the source of the problem. This could be a major problem if one was locked in the car and the electrical failed. Worse yet if a fire occurred and one could not get out, death could occur. When I left the car after the ignition did not work, the ignition light on the ignition button stayed on. (lit up in red) please help me out with this. The auto is a touring Outback - year 2019.

Broken axle, ecm or engine control module, replaced with third battery with only 77,000 miles. This car is a lemon and a total,piece of junk my wife’s 2020 Subaru forrester has a console which is a complete hazard on the road. If you put anything on the console it doesn’t stay and slides off talk about a complete distraction and safety danger just because of lazy manufacturing and stupid engineers who can’t think their way out of a wet paperbag.

I have submitted for extended warranty battery service in the Subaru battery settlement confirmation number is sb68712430. This battery settlement should include the dcm as replacing the battery does not fix the problem. I believe this is an electrical fault (parasitic current draw) is caused by the the faulty dcm. There are hundreds of people posted the same issue. This should be a recall.

Touchscreen has delaminated and bubbled, and it begins to operate on its own, and is unresponsive to correction. This affects the settings, navigation, and infotainment systems. At worst, it causes navigation and maps to be inoperative at critical times. At best, it is distracting to the driver while trying to get it responsive, back in control. Dealership wants $3k to replace entire screen system, which is excessive for a new vehicle.

My 2019 infotainment systems has begun delamination from the outer glass on the back side. It is causing ghost operations of the systems. Access to my safety features are through the system.

Battery dies on a consistent basis and appears to be a trickle drain on the battery. After reading numerous online forums this appears to be a consistent issue that has not been addressed by Subaru of America. It appears the drain is caused by the dcm fuse being faulty. I have recently had the vehicle inspected by an authorized Subaru dealership with no issues noted. While this issue does not create any immediate safety concerns, it could place individuals at risk if they found themselves in remote and/or dangerous locations with no ability to start their vehicle. According to online forums this issue has been observed by multiple Subaru dealers. There are no warning lamps, messages, or other symptoms of this issue other than a dead battery.

There is a persistent battery issue that, after repeated periods of short-trip-driving, results in a dead battery. There is a parasitic drain on the battery. We've had the battery replaced twice, and the issue still continues. We're worried that this will leave us stranded somewhere with a vehicle that won't start.

Infotainment system is not working correctly. Delamination causes the system to malfunction causing a distraction. I took it to a Subaru dealer and was told what the problem was but if I wanted to have it assessed it would cost more than $100 and a replacement would be over $1300. I was also informed that if Subaru was to replace it, it would be with the same system. I was told by the technician there is a class action suit lodged against Subaru for other years for this issue, but not for 2019. There were no warning messages.