Adaptive Cruise Control problems of the 2020 Subaru Outback

I was driving to a medical appointment in ann arbor mi, and was in the area where [xxx] has a few big turns in the road . . . . Like at . . . [xxx] . All of he sudden the car started to accelerate a little on the turn so I attempted to brake the vehicle and I could not feel the brake pedal. I slowly moved into the right lane and frantically trying to slow the car down. I still could not feel the brake pedal and I believe when I hit the speed control off is when it slowed down and I was able to finally brake the car. It all happened in a matter of 10-20 seconds I would guess and it was absolutely terrifying. I have on occasion used the speed control to slow down the vehicle and wonder if that might have some connection. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Gas cap was not secured overnight. The next day every adas function both safety and convenience was disabled and their lights were on. Users guide said car should recover after a few miles of driving. 100 miles and multiple restarts later it did not. It was taken to the dealer where they cleared the error for free. Poor design that a loose gas cap could cause a collision due to lack of adas. Dealer said it is a known condition with all Subaru models.

After completing an ota software update the screen would not load and entered continuous buffering disabling all environmental and safety functions.

Acc eye sight is intermittent. It normally fails within 5 minutes of operations and just turning the car on.

A crack has spontaneously appeared at the base of my windshield after no apparent damage. The crack is spreading across my windshield and will affect my adaptive cruse control and automatic emergency breaking if it interferes with the Subaru eye-sight system at the top of my windshield. I have not taken the vehicle in for service but I did see this was an issue that lead to recalls on previous Outback models but not currently a recall for the 2020 Subaru Outback. I do not have any current warning lamps or messages.

Starlink head system/software malfunctions while driving. This shuts down all safety systems, back up camera, radio. Heating system cannot be controlled while shut down. System restarts automatically after a few minutes but settings, etc may need to be restored. This creates a distraction that could lead to a collision or loss of vehicle control. Investigation reveals that many have this problem with the 11. 6" starlink display. A recall should be initiated for repair/replacement of problem components. Note that two software updates have been completed at the dealer to correct this problem to no avail.

The eyesight system will randomly not load at times and need to be reset for rear automatic braking and other eyesight safety features to become available. This usually only occurs within 30 seconds of engine startup but always occurs when plugging in a phone with android auto (a phone with apple car play has never been used for verification). Warning message is displayed on driver's side message center stating eyesight, rab, and other safety features are not available. Reproduction of problem is difficult as it seems random.

Since we have owned the car since Feb 2020, we have had many dead batteries and the Subaru dealership 100+ miles away has replaced our battery at least 4 times. We live in rural wyoming and need a reliable car for driving in the winter months when it can get below zero. We have jumped the battery numerous times but sometime the electronics don't work correctly like cruise control, dash warnings, windows, airbags, etc. We are always taking a chance driving it the 100+ miles from our residence to the nearest Subaru dealership in ogden, ut. Even after driving it over 100 miles the battery will not charge up because it is damaged and we have to get a new battery from the Subaru dealership. We are averaging about 12,000 miles yearly travel; however, sometimes the car is not driven at all for a few days. If we don't drive the car at least every other day, we will have a dead battery. We are afraid one of the cars numerous safety systems won't work after jumping the battery and driving the car. The date 09/29/2021 was the last time we had the battery replaced. We disconnect the battery now so the car doesn't drain the battery. Other dates were 03/17/2021, 06/21/2021, 07/23/2021, and 09/29/2021.

My 2020 Outback touring has had several issues including the infotainment system rebooting and turning off all safety features: abs, forward collision warning, eyesight, adaptive cruise control randomly turning off (not just adjusting speed), I lose control of all electronics including the digital speedometer. A new infotainment system had been installed and the problems still exist. The date below was the most serious as I was on the highway traveling at high speeds when the system decided to fail and the screens went black. Subaru of America has been informed of these issues but there is no resolution.

The head unit (entertainment center) of my car will re-boot several times while driving. This re-boot process will also disable eyesight, speed control, lane departure warning, and other safety systems on my car while driving. These safety systems will not re-enable without pulling over, turning off the car, then turning the car back on again.

While driving the car the car's computer/radio/navigation system will randomly shut down. This has been occurring since approx 6500 miles. When this occurs all of the safety systems/hvac/rear camera/radio/navigation systems all will fail with the associated warning lights. The car now has approx 9000 miles, this appears to be random occurrences about every 200-250 miles. Dealer states that they are aware of the problem and was told to contact back late June/early July that soa was going to release a software fix. Well time has passed and nothing has occurred. When driving this car and the failure occurs all of the safety systems are totally inoperable thus the computerized safety systems are not functional. So, far I have been able to maintain full control of the car. The time for the systems to comeback online is highly variable and sometimes I have to stop, and turn the car off for approximately 10 minutes to have the systems return to being functional. For example, the automated cruise control if in operation will fail to operate, the backup camera will be inoperable, the side space warning will fail, lane assist will fail, and so on for all of the safety systems that this particular car has will all fail. Fortunately, I have been able to safely find a safe place to stop, but what happens when this failure occurs and there is not a place to stop/pull over to rest the car/computer. I can't be the only owner/driver that is having this problem(s) they are all interrelated when the master computer shuts down all of the other systems then follow. It is only a matter of time that a potential crash with associated injury and or loss of life can potentially occur. Dealer is unable to replicate and therefore unable to repair/replace parts. Once this failure can be rectified/corrected this is a wonderful car. At this point, I am unable to determine the cause nor am I able to prevent these failures.

The tomtom navigation system quits unexpectedly while driving and if the adaptive cruise control is on it will stop working and the car will begin to slow down. The computer screen will go black and then a message will come on saying the navigation system is starting. The system will then reboot. This has been reported to Subaru and Subaru tried to replicate the problem at the dealership, but they were unsuccessful. Subaru corporate has acknowledged the problem, but offers no solution. Safety was impacted because you suddenly start to slow down and any car following you may not know you are slowing down because the brake lights do not come on.

Vehicle has had multiple documented incidents of the infotainment system crashing or going dark and being unresponsive. Today during another episode the vehicles adaptive cruise control could not be turned off. The vehicle would not come out of cruise and continued to drive at speed. Placed vehicle in neutral while on the highway to restart the engine and electrical system. The entirety of electrical controls were unresponsive. The infotainment crashing and becoming inoperable are a relatively common experience, but this is the first time we experienced loss of vehicle control.

This 2020 Subaru Outback touring xt ran well for the first 10,000 miles. We were informed it had a recall and this was corrected 1/06/2021 by carboone's Subaru in utica, NY. After the recall repair when the adaptive cruise and adaptive steering are engaged if the vehicle appeared to leave its lane the warning message is �put your hands on the steering wheel�. Before this it was �lane departure�. If the adaptive steering is not engaged the warning remains �lane departure�. This behavior happens on all roads when the adaptive steering and adaptive cruise can be engaged. It occurs at all speeds. This warning to put your hands on the wheel occurs when your hands are on the wheel and is not consistent with what is happening (lane departure) nor what the vehicle warnings are when not using the adaptive steering. This presents a confusing picture to the driver and could lead to an inappropriate response to what is happening and cause an accident. Subaru's response to the change of warnings is �this is normal behavior�.

My 2020 Subaru Outback had its windshield cracked while traveling on a texas highway (south padre - austin) on Dec 27, 2020. The crack started small and grew quickly over the course of the travel to almost 20 inches. The windshield had to be replaced, which was expensive, considering the eyesight safety systems needed to be recalibrated. I have traveled over 200k miles in the us in multiple cars but never experienced a cracked windshield that happened so quickly and spontaneously as it happened on the Subaru Outback. I understand that this could be a one-off experience but reading more about the pending lawsuit on defective windshields made me submit this complaint.

The windshield cracked without a reason while I was driving. The crack starts at the top, approximately at the center. It started to expand down and in a few hours has reached half of the height. I checked with few repair shops and the verdict is the windshield needs a replacement. After the crack appeared my adaptive cruise control has started to turn off by itself for short period (so far it happened twice).

Two issues. Main cabin computer reboots randomly. This causes other safety systems, eyesight, to stop working until the device boots back up. This is 2020 and "fix" / update for cockpit control module wasn't available until Feb. 2021. Thsi did not fix the problem. Dealership updated cockpit control module again in Dec 2021 and yet again in Jan. 2022. This issue is still ongoing and I've learned yet another software fix came in April 2022. Issue #2 - open recall for cvt chain guide breakage dated Dec 15, 2021. Over six months and no fix. Transmission is getting worse and poses a potential safety issue.