Automatic Emergency Braking problems of the 2020 Subaru Outback

The Subaru front camera incorrectly detected a hazard. The automatic braking system engaged and locked the steering. I skidded off the pavement, causing damage to the car. At the time of the accident, the blind sight warning lights flashed on the dash signaling that they were disabled. I was going very slow in a driveway. No personal damage just property damage and damage to the car. I have let the insurance company know about the issue and the collision center. I have had periodic instances where the warning signals of blind sight disabled have come on the vehicle. I informed Subaru in August 2024 about the issue at my last maintenance appointment. There is also a software update required on the vehicle. I asked Subaru to update the software in August 2024, but I was told by a service technician that it was not possible to update . I had to make a separate appointment for the software update as it took a long time.

After an automatic software download update, the rab off light came on. The rab light comes on when the car is put in reverse and provides the option to turn that function off. After the update, the rab icon is no longer displayed. It is the only system so far that I noticed that malfunctioned after the software update.

On [xxx], I was driving east on [xxx] on the north side of toledo ohio close to the intersection with [xxx] . The "check engine" warning came on, all the vehicle "eyesight" functions were automatically turned off, and pre collision braking and pre collision throttle control features were activated. There was no danger of a collision at this time, but all of this left me stranded in the middle of this busy four lane highway. I was able to literally crawl to the shoulder of the road. I was not hit, but it was just good fortune that prevented that. This is where my safety was at greatest risk. After about 10 minutes during which I started and stopped the car numerous times, the pre collision braking and throttle were deactivated and I was able to drive the car. I located the nearest Subaru dealer (yark Subaru toledo, ohio) and drove there. The cause of the check engine light was diagnosed as a failure of the thermal control valve. I had received a letter from Subaru dated may 1, 2024 stating that this part might fail and extending the warranty for this part. That letter specifically stated that nothing needed to be done until the part failed. There was no mention of the fact that the car would be disabled when it happened. Part was eventually replace on July 1, 2024 two days later. Since then I have spoken to 3 people at Subaru of America seeking to understand why a check engine situation caused the vehicle to be disabled. I also asked the service advisor at yark Subaru to explain. They have all been friendly and attentive, but they cannot or will not give an explanation. My main concern is that a check engine situation may cause this pre collision shut down to happen again. Based on the danger I was in when this happed, I think that there should have been a recall and the thermal control valve replaced before failure. To be clear, the repairs were completed under warranty and Subaru has sent me a $350. 00 coupon for future service. Information redacted pursuant to the freedom of information act (f.

On November 21th, 2023, we were driving on a 30 mph street at 8:00 pm with no traffic and our automatic emergency braking system deployed on our 2020 Outback, we jolted to a stop for no apparent reason. This could have been dangerous if a car was behind us. Just had our oil changed with free inspection at miller hill Subaru 1 week prior. First incident. Will have the dealership inspect ASAP. The "auto start /stop no activity detected" indicator message light came on afterward.

Automatic braking system has almost caused a rear-end collision 5 times, because it thinks a shadow is an object. We’ve brought the car to the dealership but they told us twice that they can’t replicate the problem. That doesn’t change the issue. I don’t want to wait until we have a collision and have to go through physical therapy and repairs to address this. Front headlights are blinding other drivers causing them to flash their brights at us regularly on the freeway and local roads which then blinds us and causing us to slow down and break. The dealership say that the lights can be adjusted but this is a serious risk to us and something that happens every night. It’s stressful to drive the car anticipating this all the time. We’ve replace the starter last year and having issues again. The car struggles to start. Last year they said this was a known issue and also replaced the battery. But it’s happening again. This indicates a more complicated issue in the electrical. I don’t want to have to replace the starter every year.

A well-known failure of the thermal control valve (tcv) occurred, which disabled many or most of the safety features on the car in addition to crippling the heat output in the cabin. Additionally, depending on which way the valve sticks, it could overheat the car and ruin the engine, or worse. Car is under 4 years old and repair estimate is nearly $1900. There is a technical safety bulletin https://static. Nhtsa. Gov/odi/tsbs/2022/mc-10222348-0001. Pdf that outlines a redesigned tcv.

The car set overnight (was fine) next am no electrical. Everything locked except driver's door and passenger door. No battery charge at all. Everything dead.

-the windshield has cracked in the same place for no apparent reason. -the cracked windshield can affect the use of the safety systems built into the windshield. -I'm not sure how this can be "reproduced" as we are talking about a broken windshield although the windshield has been fixed already once and now, the second break has occurred. -not inspected but replaced once. It is currently broken and can be inspected again if need be. -the first one appeared in August 2022, the second in may 2023.

I was driving in a residential neighborhood at low speed, about 20 mph. I slowed down because I needed to park at the curb, and also I was approaching a large speed bump. This was one of the wide, flat ones. I pulled over to the right curb a couple of car lengths before the speed bump, preparing to park. I went over the bump, accelerating a tiny bit to get over the bump. I was going maybe 10 miles an hour. As I came down off the bump, or shortly after that, the accelerator pedal moved down away from my foot. I felt the pedal move down and away so that my foot was no longer touching it. At the same time, the engine speed surged (I heard it rev), and the car lurched forward for a second or two. I put my foot on the brake and also saw the obstacle detection on the instrument panel and saw the red lights and heard the beeping, and the car stopped moving. I don’t know whether I braked first or the car did. I was still about 2 car lengths away from a parked car in front of me when my vehicle stopped. I took my vehicle to a dealership the next day. They performed diagnostics but were unable to find anything wrong with it.

Infotainment system went into a continuous boot loop where screen went blank then Subaru bootup screen appeared, then menu started to load then process repeated. During this process the eyesight driver assistance system would produce an error saying all of it's functions were disabled while the infotainment system was rebooting. Also the display in center of the dashboard that shows vehicle info was randomly showing scrambled text while the infotainment system rebooted. This has happened multiple times, appears to happen when the vehicle has been on for several hours and is warm so it is hard to reproduce.

The automatic emergency braking system engaged while driving at 20 mph in my community's private roads. After it came to a screeching halt, I had to put the car in park and then in drive so I could proceed the half mile to my house. If this had happened while driving @ 70 mph on I 95, I am confident there would have been an accident. I am now afraid to drive my car. I wonder if and when it is going to happen again unexpectedly. Very dangerous situation.

Without warning or repeatable cause the "infotainment" system will reboot causing the bluetooth, lkas, forward watching camera, emergency braking, and rab to also stop working and reboot. This problem has occurred numerous times over the past several months. It happens without any predictability and I have not been able to find a common factor that triggers it. In may it happened once on a 4 hour drive west, but on the return trip it happened 4 times in a 2 hour window. The problem did not occur again until the first week of June and happened multiple times over a 3 day period. The software for the car has been recalled and reinstalled twice and the problem still occurs without warning or explanation. I have reported the issue in mid-August to Subaru's customer service and was told "a software update" was 2 weeks away. I do not believe this report from their customer service because no other documentation was provided other than a call back. I followed-up with a call back and an email to Subaru asking for more details for which I have not gotten an answer. The incidence of it happening on Aug 20, 2021 occurred as I was entering into traffic from baggage road to hwy 220 south in rockingham county, nc. The system rebooted as I was entering traffic and created a distraction at a crucial moment I was crossing 4 lanes to turn left to proceed south on hwy 220. Presently the system's issues seem to be limited to a reboot of bluetooth, radio and all safety related systems. If the system had triggered a shutdown of the car or if the safety systems had caused the car to stop I would have been in the middle of a us highway with traffic approaching from both directions at 60+mph. I am disappointed by Subaru for not addressing this issue with a formal company statement and promises of an update have not materialized.

In the last month, twice within 30 seconds of starting the car, the head unit has done a complete reboot, which meant that I had no rear-view camera as I was backing out of a parking space. Since the car was already in motion, it was very distracting as it took about a minute for the unit to reboot. This seems to indicate that there is an electrical problem with the car as many others have noted. Many of the car's controls (such as climate control) are soft buttons displayed on the head unit and cannot be adjusted otherwise. Therefore, it is essential that this unit operate properly and dependably.

On multiple occasions my car has come to a complete stop, due to the automatic emergency breaking, when the car in front of me was in no way near my car or when there was nothing near my car at all. After almost having 2 accidents in the last 2 weeks due to this, I brought my car to Subaru (twice! two different dealerships) where I was informed that Subaru cameras are overly sensitive and "this happens a lot". Both dealerships told me to turn off my safety features and said there was nothing to fix. There is a class action lawsuit in the works for this exact issue and Subaru is continuing to tell me nothing is wrong. I'm hoping filling this out will get the issue further investigated since it's a common enough problem.

Went to get in my car parked in my driveway for the first time this week where it was parked in my driveway, hadn't been driven since Sunday the 11th and the windshield was cracked from the bottom middle and up a significant way before it split into a wide �y� shape.

Returned to car found front windshield cracked. No event occurred to my recollection to cause this.

When apple carplay is being used, the multimedia display has frozen several times and when it freezes, the resets itself to a black screen. Once it resets to a black screen, the eyesight is disabled and rab (reverse automatic braking) is disabled. I have had a moment where the screen was completely black and both things were disabled for over 15 minutes while I was driving. Until the moment I turned off the car did it stop showing the issue but this wasn't the first instance of it happening. The moment I do need the eyesight would be too late since it's disabled. I've recorded several videos of this happening and I've taken it to the dealership but they tell me nothing can be done since they can't duplicate the issue and that the video recording is "hypothetical. " I've uploaded some of the videos I've recorded onto youtube for you to check and verify. . Read more...

I purchased the lease for the vehicle in January 2020. I first notified Subaru in austin of an obvious "glitch" with the computer operating system in April 2020. The "glitchy" os challenges came and went, I would notify Subaru and they would remedy the issue with a "patch" update at the service center. On April 29 2022 a clear night and a suitably clean vehicle, the rab system completely failed to recognize/notify/respond to a mailbox behind me, upon impact the mailbox broke the rear windshield. On June 28 2022 the vehicle fails to start, and is "surging" completely draining a new jumper box, and then promptly burning it out, the box will no longer operate. Put in a new battery(#1), make an appointment for service on the vehicle. The dealership replaces the battery(#2), computer updates are completed. Vehicle goes to the body shop for the rest of the work to be completed. 28 days later, I arrive to pick up my vehicle, all work is complete. However the vehicle will not start (again) auto body shop replaces the battery(#3). On 9/23/2022 after dark, my Subaru Outback 2020 limited, stops and puts its parking break on. , all dials spike, then dies, rear hatch signal goes off continuously, regardless of its actual state of open/close. The vehicle refuses to jump with a new jumper box. Outback 2020 is successfully jumped by a newer vehic. New battery installed(#4). 9/29/2022 another appointment at Subaru service center to look at my vehicle, they swap out the battery(#5) and update computer. Upon pickup vehicle is without trailer lights, 3 airbag lights on, abs light on/off. 10/17/2022 appointment at a different service center for an oil change service, 10/18/2022 diagnostic check appt, 3 blown fuses found. 11/16/2022 austin service, found many lost comm. Codes. - reprograms , engine control module. Outback 2020 intermittently has problems opening and closing hatch/windows, display loading issues, many warning/hazzard lights & signals on/off (from April 2022- present day. ).