Sensing System Camera Problems of Subaru Outback

My 2025 Subaru Outback has two persistent defects after three repair attempts, posing safety risks and meeting tennessee lemon law standards: 1. Fuel economy defect: advertised 32 mpg highway (epa estimate), but I average 22-27 mpg at every fill up, regardless of city or highway driving. This car has been in the shop and the dealership offered no fix. Dealer staff admitted mpg is below spec, yet claim it’s ‘normal. ’ this suggests a potential engine or emissions fault, risking unexpected fuel loss on highways—a safety hazard for long drives. Not to mention false advertising to sell a car. 2. Infotainment glitches: system updated twice since December 2024, still crashes/freezes (e. G. , March 26, 2025, screen blacked out for over 5 minutes and restarted 3 times, this glitch effected my back up camera when trying to back into my driveway. Intermittent failure obscures visibility . Drops phone connection while trying to map to a destination. This directly effects safety as you have to try and get the phone reconnected to resume mapping. Three repair attempts failed. This impairs safe operation, risking collisions in traffic or parking. These unresolved issues—three failed fixes per tennessee lemon law—substantially impair safety and use. Nhtsa intervention needed for potential recall. ”.

The infotainment screen has delaminated rendering it unusable and will intermittantly interrupt the backup camera while moving. This is the second screen already with this issue in my vehicle.

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The radio headunit which houses the backup camera freezes. When this happens, the backup camera does not work. Vehicle was brought to a Subaru dealership, and confirmed that radio unit freezes, and diagnostic did not improve system. Radio unit requires re-manufacturing. I have contacted Subaru and they refuse to address the problem. There is also documentation that talks about a recall on the harmon kardon unit we have.

The contact owns a 2019 Subaru Outback. The contact stated that the display and back-up camera were inoperable. Additionally, the radio was operating intermittently. The contact stated that calls were being made independently without the phone being connected. There were no warning lights illuminated. There was condensation on the display. The vehicle was taken to the local dealer where it was diagnosed that the head display needed to be replaced but was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure but provided no additional assistance. The failure mileage was approximately 24,000.

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