Software problems of the 2017 Tesla Model X

I am the owner of a 201x Tesla Model X. The "center screen" in this car is central to the use of many safety functions of the car, such as the reverse camera, headlight controls, defroster controls, and turn signal chimes. The screen in my car has become highly unreliable, often locking up, rebooting, or failing to respond, causing the aforementioned functions to be unavailable. It is my observation that these functions worked well in the past when the vehicle was originally delivered, but have degraded over time as Tesla has pushed software updates to my car. I have discussed this issue with Tesla and am aware of the proposed NHTSA recall of the center screens due to a emmc flash wear out issue. Tesla has assured me that this is not the issue with my car, and has requested that I wait for future software updates to resolve these issues. However, it is my observation that software updates have continuously made this situation worse, and Tesla has offered no specific date on which this will be resolved. This is unacceptable for safety functions of a vehicle. I request that you investigate the scale of Tesla "mcu1" center screen issues beyond the emmc flash issue and work with Tesla to make sure this is resolved quickly for the 150,000 owners of these vehicles.

I am experiencing issues with my mcu unit similar to what has been documented in odi engineering analysis ea20-003. I have observed the vehicle electronics and touchscreen fail 4 times in the last few months while driving. In the winter months in mn, this is extremely dangerous as it causes the hvac systems to turn off. The windows start to fog up and create a safety hazard. I have tried to report this issue to Tesla, but they keep responding by saying they aren't able to detect any faults from the car, but also say that a future software update is expected to resolve the issue. I don't see how they can claim this will be resolved by a software update when they don't seem to understand the flaw causing this issue in the first place.

1. Tesla provides owners manual in infotainment system to scroll. It is not opening at all, they are saying my combination of hardware(hw) and software(sw) is the reason and they have observed same issue in other cars too. Since oct 2020 fix for this issue has not come and they are saying a future sw upgade will fix this, but within a year my car warranty will be over. - I have attached Tesla response, where they agreed they have 3 cars at NJ location which have same hw configuration as mine, and all with my latest sw 2020. 48. 12. This is only 1 location, they have 466 service centers the problem is not sw but it is because of poor mcu hw. 2. Car taking longer to boot up when placing foot on brake pedal even when energy savings is disabled 3. Large center console screen takes even longer to turn on. 4. While driving car center screen will suddenly blank out.

Touchscreen failure in either complete black screen or unresponsive during driving. In additional, partial function loss of the instruction panels in the mean time. This is happening once every few months that force me have to stopped on the road to reboot/deep rest the system. When its failed I loss view of rear camera, cannot operate hvac (defogging) light, and loss of the parking assistant support. Furthermore I suspect this defects also renders my internal web browser unusable and covertly losing of navigation voice prompt. I aware the cause of this issue from NHTSA investigation ea-20-003. However, when contact Tesla for this issue they simply refuse to fix the defects emmc citing I have to provide specific date and time of failure, which is unreasonable unless the driver is already aware the detail of this defects and taking specific note for the occurrence. However, I luckily made a note for the occurrence at the time, but Tesla still refuse to replace the defects unit citing they loss the log of my incident. Then, they pushed a software upgrade simply defer the problem from happening. Furthermore, in this pandemic situation, many people are trying to avoid of going out as much as possible. My point is their defects already cause materialized damage to the emmc, which has a fixed lifespan for the cycle of writes. It should be required a recall for these defects device will failed sooner or later.

The contact owns a 2017 Tesla Model X. The contact stated that the vehicle abruptly shut-off intermittently while driving at various speeds, without warning. The contact had taken the vehicle to a Tesla service center and was informed that the dealer was aware of the failure however, there was no remedy for the failure. The contact stated that the vehicle was taken in for a software update however, the failure returned a month after the update was performed. The vehicle had yet to be repaired. The failure mileage was approximately 48,000. The VIN was not available.

This is a complaint about the Tesla autopilot. Here is a credible and easily verified report by a Tesla owner in uk who has had a near death experience while on autopilot: https://teslamotorsclub. Com/tmc/threads/at-what-point-do-I-say-enough-is-enough. 100508/ ** a few weeks ago, the car whilst in auto pilot suddenly swerved across the motorway into the middle lane. I caught it half way across. The motorway was perfect. (interestingly at a supercharger, I asked the guy next to me if this had ever happened to him, and he said 'funnily enough, it had and just that very day for the first time' (that's not a coincidence surely) this was the final straw so I sent it off. Sat nav, auto pilot, wont lock, returning to car with door open, doesn't present doors some of the time, doors don't close some of the time, screen goes black, etc etc etc. It acts with the consistency of a small child, yet its supposed to be software driven. The autopilot issue is my biggest concern. The guy I spoke to who said his had done the same that day, said his drove towards a lorry. I thought it wasn't supposed to do that as it has sensors? it was very windy that day so I wonder if that was anything to do with it, either way Tesla were so concerned about it, they didn't even bother to take the details of this guy when I raised this issue to them. ** even if the owner has his hands lightly on the wheel the power steering has sufficient power to wrench it out of his hands. This autopilot is half-baked and glitchy and the constant software tweaks are making it even more dangerous. No other car-maker would be allowed to conduct such a reckless experiment. Please take action before more lives are lost. Thank you. Concerned citizen etc.