general problems of the 2020 Tesla Model X

On 03/13/2026, while driving my 2020 Tesla Model X at approximately 65 mph on a freeway, the front hood (frunk lid) suddenly flew open without warning and slammed into the windshield. The hood rotated upward violently and struck the windshield completely blocking the driver’s forward visibility. This created an immediate safety hazard while traveling at highway speed. Prior to the incident there were no warning messages or alerts displayed on the vehicle screen indicating that the hood was open or improperly latched. Tesla vehicles normally provide a dashboard and a sound alert if the hood is not properly latched before driving. No such warning occurred. The vehicle’s front camera recorded the incident. The video does not show any hood movement or flutter prior to the failure, suggesting that the hood was fully closed before the event. After the incident, Tesla service personnel inspected the vehicle. The technician stated that the hood may not have been properly latched prior to driving. However: the vehicle gave no dashboard warning no hood movement or vibration was visible prior to the event the hood opened suddenly and violently rather than gradually if the secondary latch alone had been holding the hood, some hood movement or vibration would normally be expected prior to full release. Safety concern a hood opening at highway speed that: occurs without warning results in complete loss of forward visibility presents a severe safety risk to the driver and surrounding traffic. This type of failure could easily cause a high-speed crash. Video evidence of the incident [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I am a software engineer and owner of two 2020 Tesla Model X (raven) vehicles. Both exhibit a serious safety defect after installing firmware 2025. 44. 25. 4 with fsd v12. 6. 4. Vehicle configuration: model s/x with mcu2 (intel atom) and hardware 3 (hw3). Defect description: when full self-driving (fsd) is engaged, the vehicle intermittently enters a critical failure state while in motion: • the instrument cluster (driver display) suddenly goes completely black • the center screen issues a red “take control immediately” alert with alarms • the infotainment computer performs a watchdog reset and reboots (Tesla logo appears) while the vehicle is traveling at highway speeds this has occurred multiple times on both vehicles. Suspected cause: the 2025. 44 software update appears to introduce additional dashcam telemetry writes (speed, steering, fsd state) to the usb device while recording video. On mcu2 (intel atom), this creates an I/o and cpu bottleneck that starves display and safety-critical threads, triggering an operating-system watchdog reboot. Disabling dashcam immediately stops the crashes, indicating a resource-exhaustion condition rather than driver error. Safety risk: during the blackout and reboot, the driver loses all visual feedback from the instrument cluster while being instructed to take control. This creates a high risk of collision, especially at highway speeds or in complex traffic environments. Severity: loss of driver display and system reboot while driving constitutes a safety-critical defect. This condition could lead to serious injury or death. I request NHTSA investigation into instrument-cluster blackouts and system reboots on Tesla hw3/mcu2 vehicles when fsd and dashcam are enabled.

I am submitting information regarding repair access and repair estimate concerns involving a Tesla vehicle after a collision. During an insurance claim handled by Tesla insurance company, a repair estimate from a Tesla-preferred repair facility was used to declare the vehicle a total loss. However, a manufacturer-owned repair facility estimate would be significantly lower and could make the vehicle repairable. When I attempted to obtain an inspection and estimate from a Tesla manufacturer repair facility, the appointment was cancelled after communication between the insurance company and the repair facility. This prevented me from obtaining a competing repair estimate. Because Tesla operates the vehicle manufacturing, repair network, and insurance services within the same ecosystem, I am submitting this information for review regarding potential impacts on repair access, repairability, and consumer choice.

Since Tesla did a recent software upgrade for the autopilot, the car on a single carriageway drives very close to the right side, and fairly frequently drives over the white line on the right side (I. E. Departing from the travel lane). The car used to sit in the center of the lane. The problem does not occur on the highway where it still travels in the center of the lane. The problem occurs when autopilot is used on route 16 in new hampshire, southbound from wakefield to rochester, nh. Autopilot has to be disengaged to correct the problem.

I was traveling from texas to south carolina and unfortunately decided to take my Model X, which was a bad idea to buy after the worst experience my family had gone thru. During my trip I stopped at supercharger in cottondale, alabama while my car was in starting my Model X broke and couldn’t start due to some technical problem with the car (car is still in factory warranty). The called road side assistance and was shipped to service center. 2/7 I am still lingering in middle way off my home or destination. I tried calling service center but no answer and mailbox is also full couldn’t leave voicemail. After trying multiple times (15-18times) finally I was able to speak with someone. 3/7 I was told by service super at fayetteville, GA that car cannot be fixed and they have not started diagnosis and I have to wait for minimum 10days. I told him my situation that I am traveling with my 2 kids ( 6yr & 8yr) and as I am in middle of my trip and not at my home town. 4/7 it’s hard for me to keep waiting for the car and ask him he can help me get the car fixed on priority giving the situation I am in. The supervisor was not able to arrive on any agreement. I also told him to get the car fixed and ship to texas since the car was having mechanical 5/7 problem and under factory warranty. I didn’t expect the answer what I got from Tesla service center and was told no. It’s hard to believe that Tesla didn’t care about customer service and after paying such a huge price they don’t care about its product. 6/7 I wanted to bring to Tesla attention and wanted to get some resolution. I am still here with my family and 2 young kids in atlanta waiting for my car far away from home with zero support from Tesla. #Tesla 7/7.

Continental cross contact lx sport tire on my Tesla Model X delaminated at only 15,000 miles causing extensive damage.

The rear back doors will not open. The car's computer says an obstacle is detected however there is no obstacle in the way of the doors. (I have a video to prove my claim) the safety of my passengers in the rear seat are at risk as they can not exit the car through the rear door. I have had the vehicle inspected by the dealer (Tesla) however they said they can not recreate what has happened. The warning light "obstacle detected" appeared however there was no obstacle in the way. After rebooting the car's computer it still happened. I was able to drive the vehicle to another location and try the back doors and then they finally opened. I feel the back doors should open any time and any place when the car is in park.

Was pulling out of the starbucks drive thru when the car accelerated quickly on it's own. The brakes also failed. The vehicle only stopped after hitting a tree and a light pole. Very dangerous situation as this occurred in the morning when starbucks is busy. State farm insurance is in possession of the car currently. We are awaiting their findings. Police report is also pending. I did not see a warning indicator on the car or any indications of any problems. However, the car had been serviced frequently for different issues with Tesla. After the accident, Tesla offered no assistance regarding finding out if there was a safety issue and said we were on our own.

Had failure of leaking coolant fluid in my Model X. First time occurred November 2021. Second time April 2022. Both times the 3&4 way values failed and started leaking fluid which disabled my vehicle. This is the 3rd time in 1 year that I’ve gotten the low coolant leak warning. This is a real problem and I’m concerned since my warranty is running out soon. The 3&4 way value shouldn’t last less then 6 months.

Tires wear out only inside all 4.

While on autopilot or cruise control, the car would suddenly and abruptly slam on the brakes for no reason. There's no traffic or objects to avoid. It was very startling because it could have caused a massive rear-end collision had I not intervened to cancel the autopilot and speed up again. . Because of this, I have stopped using the autopilot feature altogether. I cannot trust it will work properly. I have mentioned it to Tesla and they simply say the software update will solve it. It has not!.

As I was slowly backing into a supercharging parking space watching the rear view video on the car's lcd screen, unbeknownst to me the image from the rear view camera froze. To me it appeared that the car had stopped moving so I applied a little more juice and promptly ran into the protective bollard at the back of the parking space, at which point the rear view camera started working again. If there had been someone behind me, I would have hit them. As it was, I only damaged the car's rear hatch. I tried backing up again and had the image freeze again. I then re-booted the car's system and the problem was not experienced again on that trip. Since then I have had the problem occur one other time and re-booting the system again seemed to fix it. The problem appears to be due to a failure in the car's software as it relates to the rear view camera. I have not taken the car to a dealer yet to see if they can fix the problem and the car has not been inspected by another party. There were no warnings or messages when the problem occurred.

Rear passager falcon door does not consistently close on on the first attempt. Would need a second or multiple pressing of the button to close. The wing door scrapes the c- pillar and is misaligned. Apparently, there is a flaw in the calibration and sensors. Every time I close the wing, I have to wait around to make sure it is completely closed. Frequently, the wing just gets stuck halfway and the passenger has to go over the side to exit or enter. The other door operates perfectly fine. This is unsafe because it makes it more difficult for passengers to get out of the car if the door refuses to open or close completely as it should. Have taken the vehicle to the service center and complained multiple times. Telsa simply says it operates within their standards, which is absurd. They suggest cutting the glass on the c pillar to stop the scraping, and pay for it out of my own pocket even though it's still under warranty.

Sudden forward unintened rapid acceleration resulting in personal injury and property damage.

Around 1:50 p. M may 27, 2021, I left my house driving my Tesla 2020 Model X with my son in the front passenger seat to his school. We returned to our home around 2:19 p. M. At our front gate, I slowed down to a close stop as I turned the vehicle into my driveway. Once descending the driveway, my Tesla vehicle suddenly accelerated to an extremely high speed. While I attempted to brake; however, none of the speed controls seemed to work. The vehicle hit my 2009 Toyota camry parked on the left side of my driveway first, then took out the heavy duty wrought iron fence post and gate door located about 100 ft from my front gate. My Tesla vehicle kept moving at a very high speed and knocked down and damaged all trees, plants, and garden arbors along the vehicle’s path and, then, crashed through the rear wrought iron fences about 200 ft from my front gate. Finally, the vehicle stopped after crashing into two large trees and stop there. My son got injured and was taken to an urgent care facility after the crash. Two of my vehicles including 2020 Tesla Model X and 2009 camry le were totaled and a large portion of my backyard, fence and gate were destroyed due to this Tesla crash. This Tesla vehicle suddenly accelerated for no reason, indicating that there must have been something seriously wrong with this vehicle at that time. The resulting skid marks on my driveway discovered after the incident demonstrates that braking was applied even though the vehicle accelerated. I had reported this crash to Tesla on may 27 and followed up on may 29, June 1 and June 3 and have not received a response from Tesla at this time. The investigation shall be performed to find why this Tesla vehicle suddenly accelerated to prevent other Tesla vehicle drivers from similar dangerous incidents caused by the vehicle’s sudden accelerations. I have the videos and photos from the crash. Please let me know should you need this information for the investigation.

While driving at highway speeds, my two info screens that provide all feedback to the driver (e. G. , speed, warning lights, etc. ) go dark. This has happened on multiple occasions and I have documented with Tesla. They acknowledged the issue and said they are working on a fix(?).

New software update has made the font of the display too small to read so the driver can no longer see what gear has been selected like drive, park, neutral or reserve. The font is smaller than the average person over the age of 42 can read if they have any degree of presbyopia.

The instrument cluster does not show a valid speed. Speed is shown as '0' even when vehicles is traveling and even when cruise control or 'auto pilot' is driving.

While I was parking, my Tesla Model X suddenly accelerated into my office building. I am sure that my foot was on the brake at the time.