Adaptive Cruise Control Software Problems of Tesla Model Y

The contact owns a 2023 Tesla Model Y. The contact stated that while driving at approximately 60 mph in light rain, the vehicle suddenly braked and causing the vehicle to lose control. The contact stated that the vehicle was on cruise control and auto drive assist. The contact stated that the vehicle veered to the left, crossed two lanes of traffic, and crashed into the highway divider wall. The contact stated that there were no warning lights. The contact stated that the left front end had crashed first, and then the driver's door and left front fender had crashed into the dividing wall. The contact stated that the driver's front air bag had deployed and burst; there was a large tear starting from the top of the air bag all the way to the steering wheel. The contact stated that he had burns on his hands due to the air bag explosion, bruises on his chest, and right arm. The contact stated that the police and emergency services arrived. A police report was filed. The contact stated that he was transported to the hospital, and the vehicle was towed to a manufacturer's collision center. The contact stated that the manufacturer's collision center downloaded the collision information from the vehicle's main frame and shared the accident report with the contact. The failure mileage was approximately 45,000.

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The contact owns a 2021 Tesla Model Y. The contact stated while driving approximately 75 mph, and while the "auto pilot" and the "cruise control" were engaged, the vehicle made an emergency stop. The contact stated that the force of the emergency braking had thrown him forward into the seat belt. The contact stated no warning light was illuminated. The contact was able to disengage the auto pilot and cruise control and continued on his trip. The contact stated that the emergency or "phantom braking" had become a recurring failure. The contact had scheduled remote service for the vehicle and he said that an over-the-air software update had been performed. The vehicle had been repaired. The contact stated that the failure had continued after the software update. The manufacturer had been informed of the failure. The failure mileage was approximately 18,000.

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The contact owns a 2021 Tesla Model Y. The contact stated that while her husband was driving approximately 75 mph with the cruise control activated, the vehicle experienced phantom braking. The vehicle inadvertently slowed down to 30 mph. The contact disengaged the cruise control and the self-driving feature also disengaged simultaneously. The manufacturer was made aware of the failure. The service center diagnosed the vehicle with a software failure however, there was no current fix. The failure mileage was 10,043.