Door Latch Problems of Tesla Model Y

The contact owns a 2021 Tesla Model Y. The contact stated that his wife drove to a nearby park and while attempting to leave the park, the vehicle was started, and after his wife put her son and daughter in the vehicle, the vehicle shut off unintendedly and all the doors locked. The doors failed to open with the mobile card or the manual key. The contact stated that the manual card was inside the vehicle. The contact stated that the temperature control was off inside the vehicle and the screen was inoperable. There were no reported injuries. The contact broke the window to enter the vehicle. There were no warning lights illuminated prior to the failure. The contact called a tow truck, and the vehicle was jumpstarted. The contact stated that the vehicle operated as designed the following day. The contact stated that an unknown local dealer was contacted. The dealer informed the contact to send the data pool. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact to complete a report form. The failure mileage was approximately 88,070.

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The contact owns a 2023 Tesla Model Y. The contact stated while driving a various speed with the front passenger's seat unoccupied, the front passenger's side door made abnormal rattling sounds. There was no warning light illuminated. The contact stated that the failure occurred mainly while driving on a bumpy road surface. Additionally, the contact stated that upon closing the door, she noticed that the door failed to close securely with approximately 5mm gap between the door and the frame. The vehicle was taken to a Tesla service center, who informed the contact that the door needed to be taken apart for diagnostics tests and declined to test drive the vehicle. The vehicle was not diagnosed nor repaired. The contact stated that a mobile Tesla technician later inspected the vehicle at the residence and advised the contact to take the vehicle to the Tesla service center for a diagnostic test and repair. The contact was charged a repair cost. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.

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