Latches/locks/linkage Problems of Tesla Model Y

The contact owns a 2023 Tesla Model Y. The contact received notifications of NHTSA campaign numbers: 24v051000 (electrical system) and 24v554000 (latches/locks/linkages, electrical system); however, the contact was not able to perform the over the air software updates. The contact called and informed the manufacturer that the current operating system software was out of date. The contact stated that the operating system software version was 2023. 44. 30. 8 and the newest version was 2024. 20. 3. The manufacturer informed the contact that the operating system was adequate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

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The contact owns a 2020 Tesla model. The contact received notification of NHTSA campaign number: 24v554000 (latches/locks/linkages, electrical system); however, the contact stated that the dealer diagnosed the vehicle with a system software update issue. The contact was informed that the dealer was not responsible to cover the cost of the repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate mileage was 77,334. Parts distribution disconnect.

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The contact owns a 2022 Tesla Model Y. The contact stated while driving 20-25 mph, the hood unexpectedly opened, struck the windshield, and obstructed the visibility of the road. The contact was able to pull into a parking lot. The contact stated that while attempting to close the hood, he noticed that the hood struts were completely damaged. The contact removed the struts and closed the hood manually. The vehicle was taken to a Tesla service center, where the contact was informed that the vehicle data recorder was missing information on the failure. The Tesla service center replaced the windshield at the owner expense. The contact received notification of NHTSA campaign number: 24v554000 (latches/locks/linkages, electrical system); which the contact related to the failure. The Tesla service center informed the contact that the hood repair could not be covered under the recall because the failure could be related to an aftermarket accessory that the contact had installed on the hood. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.

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The contact owns a 2021 Tesla Model Y. The contact stated while the vehicle was parked and attempting to open the rear passenger’s side door, the door failed to open from the outside. The contact attempted to use the emergency release and the door failed to open. The vehicle was not taken to a dealer. The contact reached out to the manufacturer. The manufacturer advised the contact there was no urgency in getting the failure repaired. The contact was informed by the manufacturer where the emergency release button was in the vehicle in the door behind the speaker however, the contact was unable to access the button. The contact was advised to contact the nearest service center for the vehicle to be inspected. The vehicle was not repaired. The failure mileage was approximately 53,000.

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The contact owns a 2022 Tesla Model Y. The contact stated that while outside the vehicle letting her daughter into the vehicle, the door shut and the passenger door automatically locked and failed to unlock. There were no warning lights illuminated. The contact's son was occupying a car seat locked in the vehicle. The contact had to call her husband to unlock the vehicle. The contact called an unknown local dealer for a mobile appointment but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 7,900.

The contact owns a 2022 Tesla Model Y. The contact stated that after parking the vehicle it was later discovered that the front hood lid had erroneously opened. The contact indicated that the failure had occurred on multiple occasions. The cause of the failure was not determined. The manufacturer was notified of the failure. Also, the contact stated that the regenerative braking system had malfunctioned causing the braking distances to be extended while attempting to stop the vehicle. The cause of the failure was not determined. The failure mileage was 6,000.