Trunk Lid problems of the 2012 Toyota Camry

I recently purchase a new Toyota Camry xle. I wish to report a condition that exists in the design of the mechanism which holds the trunk lid in the upright position while unloading or loading articles into or outof the trunk my experience is as follows: I have put items into the trunk on occasion (its a new car), and it has always been on a level surface. Once while I had raised the trunk lid in my garage it dropped done and I was able to stop it and put it back up. There is a full upright position for the trunk lid which I would assume that is the most secure position. However it is a position that is rather high to reach (I am 5' 11" tall. ) it is a stretch for me. I would assume that a person of a smaller height or a child would be not able to reach this position for safety. I recently came back from the store and parked in front my home on a slight inclined driveway and opened the trunk lid to what I was use to in my garage which was level. W\hen I reached in to remove the groceries the trunk lid fell down with great amount of speed and hit the bridge of my dose. It missed my glasses by an eighth of an inch but knocked them off. I put my hand to my nose and it was bleeding and spent the next hour trying to stopped the bleeding since I am on aspirin therapy. We ended up going to the emg. Room to see if I needed stitches. It ended up being a deep abrasion so they put some colliod material on raise up the scab to have less scaring. Had my glasses shattered I would probably received more severe injuries. They wanted to do an mri exam to see if I had other injuries which I declined because of my medical work experience, l did not feel the extra cost for the mri was justified, but would have been an extra expense for someone who would not know the what value of the test in a similar situation. Contacted Toyota, less than helpful. Prevent further injuries.

This is a rental vehicle provided by lia Toyota northampton, MA. I had been shopping and opened and close the trunk lid several times. When I returned home I parked in my driveway which has an upward slant to it. I opened the trunk lid and removed three bags of groceries from the trunk before the trunk lid closed on its own accord striking me in the face just above my nose with enough force to cause facial bleeding and a prolonged headache. A slight difference in where I was standing could have resulted in my passing out or more damage to my person. It appears that the pneumatics do not have enough strength to hold up the trunk lid on other than a flat surface. A child could lose fingers or a limb if the trunk lid closed in this manner on them.

A short time after I took delivery of the car and I parked it on my driveway which has a small climb to the garage. The car was parked with the rear end lower than the front. When I opened the trunk to unload it and released the trunk lid it came down and hit me in the head. It happens every time when the trunk is opened under the same conditions and sometimes when the car is level. Obviously the trunk lid needs a tighter spring.