general problems of the 2010 Toyota Highlander

The contact owns a 2010 Toyota Highlander. The contact stated that the passenger side visor was fractured. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The dealer was contacted and stated that they would not repair the vehicle free of charge since the VIN was not included in a related recall. The dealer advised the contact to call the manufacturer. The manufacturer was made aware of the failure and informed the contact that the repairs would not be free of charge. The manufacturer also advised the contact to call the NHTSA hotline and provided case number 1705112724. The failure mileage was 137,300.

The driver side visor will not maintain in the up position. If falls down directly into my line of vision and is very distracting and dangerous.

Driving on I-5 Monday am to work and due to the sun shining in my eyes put the visor down. Later when the sun went behind some clouds I put the visor back up and I heard noise from the visor that appeared to be like plastic rubbing together. When I let go of the visor it dropped straight down in my line of sight and would not stay up or even forward close to the window. Seems to be a dangerous problem as it is right in the line of sight and cannot be adjusted. I had to uninstall the visor and now I don't have any sunlight protection. The visor worked fine up to this point. No indication of a problem. Have never replaced a visor before this.

The sun visor on my 2010 Toyota Highlander opened in front of my eyes blocking my vision for a few seconds. Now the visor will not stay in the up position. I have to move it to the side to keep it from blocking my vision.