Windshield problems of the 2010 Toyota Highlander

We have contacted Toyota about our 2010 Highlander & its defective windshield which, based on conversations we've had with repair shops and Toyota employees, is likely caused by the plastic film pressed between the glass. This defect causes visual distortion and is incredibly distractive while driving and causes eye strain. I spoke to the salesman the other day who now says he believes it is a defect in all Highlanders (we have not seen this defect in other Highlanders ourselves). Toyota corp, despite all of this, refuses to acknowledge the problem nor even meet with us. They simply state it is our imagination. Whenever we discuss the matter with Toyota's service department, they deny it exists. But employees of the dealership acknowledge the problem.

The contact owns a 2010 Toyota Highlander. The contact stated that when he turned the headlights on, he could not see objects on the side of the vehicle. While driving approximately 35 mph and various speeds if he hit a dip or curve in the road, the visibility would drop to less than 2 feet in front of him. He noticed the issue difference whenever he had to use the headlights. He took the vehicle to the dealer and was informed that there was no solution to the problem. He called the manufacturer and was advised to file a lemon law complaint. The current mileage was approximately 3,500. The failure mileage was approximately 60. Updated 03/19/10. The windshield had to be replaced due to hairline cracks forming, the heated seats were not heating properly, the skid control light had illuminated and the dash lights would blink intermittently. Updated 07/27/jb.

Immediately after purchasing our car, we noticed that the front windshield was defective. It has waves, causing vision distortion and headaches. We have contacted Toyota and also had a Toyota corp rep look at it, without us being present, and they simply deny this problem exists. We have compared it with other Highlanders, and none have the same issue. The salespeople acknowledge a problem exists, but Toyota will not fix it.