Hatchback/liftgate Lock problems of the 2016 Toyota RAV4

The contact owns a 2016 Toyota Rav4. The contact stated that the liftgate failed to properly close while pressing the electrical buttons on both the key fob or the two liftgate buttons located inside or outside the vehicle. The contact stated that the liftgate had to be closed manually to securely close the liftgate. The contact stated that after her daughter had loaded groceries inside vehicle, the liftgate failed to latch properly but was closed after several attempts. The vehicle was taken to the dealer and the contact's daughter was informed that the hinges and liftgate needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided the contact a case number. The contact was then referred to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.