Owners/service Manual problems of the 2020 Toyota RAV4

I just bought a Toyota Rav4 2020 hybrid limited last August 8, 2020. I bought it at beaver Toyota located in st. Augustine, florida. 2. Problem: I found out that there is no hook or hole attached to the solid frame of the car that the towing cable can be attached to in case I get stuck in a mud, sand, or snow bank. I would not be able to tow or pull something out because there is no hook or hole to attach the cable to. 3. Expectation: this is the first car that this feature is absent. All of them had the convenient hole attached to the frame that the cable can be hooked into. I expect Toyota to correct this deficiency. I believe it is a defect that is easily corrected. I contacted Toyota customer service twice and ask the person to take a picture (in case I missed it) underneath the Rav4 2020 hybrid as to where the cable hook should go into. I was given a number - Toyota motor sales, USA, inc. Case file #2010151369. They said that they can not take a picture, they referred me to the manual. The manual does not show clearly where to place it. I talked with manager of beaver Toyota and he said that he could show me where to put the cable when I go there. I already inspected the underneath and there is no convenient/safe/sturdy place to attach it. 4. Recommendation: Toyota should add the hook or hole attachment for the towing cable. It should be where the hitch would be attached to. Did Toyota miss attaching this feature at the factory ? 5. This is beyond what the dealership could correct. It is more in the manufacturing process. 6. I am sending this complaint to the NHTSA because there is the possibility that similar 2020 rav 4 hybrid limited are affected with this problem. This is what I would consider a product deficiency as mentioned in one of the criteria. Stationary.