Carrier/rack problems of the 2004 Toyota Sienna

Developed multiple cracks on the dash around the airbags on passenger side. Toyota is not covering this under warranty.

The dashboard on my mother's 2004 Toyota Sienna has become 1) cracked, 2)shiny, 3) sticky and with a 4) white, mildew-y growth along the edges. While the cracked sections are unsightly, the shine is what concerns me very much. The shine produces a glare on top of the dashboard that is dangerous when driving at night. The stickiness attracts dust, hair and other small particles and cannot be wiped off. The white powdery growth also raises a concern due to toxicity. I have complained to our local Toyota dealer, as well as Toyota headquarters at 800-331-4331, but have been told the recall time frame expired on 5/31/17 and there is nothing to be done. They say letters were sent, which my mother never received. The dashboard has progressively gotten worse in the last 3 years. Please refer to warranty enhancement program ze6 and pol14-11.

- current mileage: 101,856 - concern 1: Toyota Sienna door check spot weld failure *driver's side front door was making loud noise, so I had it repaired at a repair shop around Jan 15, 2015 at 98,985 mileage and paid $224. 56. *same problem came back after little less than 1 year at 102,000 mileages. . Read more...

Dash board has a crack on passenger side right where the air bag is. While driving on the freeway noticed check engine light came on and speedometer reading went to 0. Stopped counting miles and car going on 65 but speedometer reads 0. Also gas tank level indicator goes from half tank to empty and gas light turn on. It is not safe as I don't know at what speed my car is going on and also if the crack on the dash board gets bigger, air bags might pop out. Need somebody to look into this as the van is driven only 49000 miles. This is very unusual .

The dashboard has cracks all over it. Reading online, I notice that a lot of people are having the same problems. We brought the van used and notice small cracks. As the years past the crack are getting more and more. It seem that it would cause a hazard if the air bags ever went off as it would throw shards toward the passages.

I am having problem with Toyota motors sales, u. S. A. , inc. Service. Toyota issued an important safety recall #a9e back in 2010 about a spare tire carrier cable. The remedy for it was applied to my car on 10/26/2010 at miller Toyota in manassas, va. I thought it was over. In June 2014 I received another safety recall notice #e1s (interim notice) about the previous inadequate remedy procedure and I was told to return my vehicle back to the dealer for an additional inspection. I visited miller Toyota in manassas, va on 08/05/2014 and they simply relocated the spare tire from under the floor area to the luggage compartment as a temporary solution until the new remedy will be available. It is February 2015 now. I am still driving my car with the stinky spare tire in the luggage compartment for six months. Beside the issue I have because of the technician mistake - he put the tire to the right side (should be on the left side per the instruction) and bent and stained the interior panel - I cannot use this compartment at all for luggage and can not stow the rear seats to make the car floor flat as I needed. I called Toyota at 877-957-9847 three times (10/17/2014; 11/20/2014; 01/20/2015). I have a case #1410171769 for reference where they recorded my calls. Nobody whom I talk to during these calls knew when this remedy will be released for actions and what its status was at all. Nobody in Toyota was care about my inconvenience during the driving. I notified the miller Toyota manager about the panel damages right away but not sure he will remember what happened when I will appear for this new remedy completion. It is time for Toyota to act with repair and it is time for more valuable compensate to my inconvenience than "just apologize". Please, help me to bring a responsible party to actions. Thanks.

The dash has many large and small cracks. If the airbag deploys, the dash pieces would create a safety hazard. Toyota claims that this is normal wear due to heat. Older models do not have this problem. Mini vans are primarily used to transport children. I fear that an airbag deployment would cause small and large chunks of plastic to act as dangerous projectiles that would injure the driver as well as the passengers.

Complained about numerous dashboard cracks to dealer. Dealer said nothing they could do but replace at my expense. Dealer rep gave me the Toyota hq number to call to file a complaint. Called Toyota hq on 03/14/2014 at 3:15 pm est. Expressed dissatisfaction with quality and potential safety factors. Said nothing they could do because it was not in warranty and gave me this case# 1403141508. Cracks continue and no melting has occurred at this point. This car has been housed in a garage when not in use. If parked outside for an extended period of time, a sun shield is used to cover the dash. Toyota hq was totally unresponsive to their quality issue and potential safety problem.

Since 2010, the dashboard of our 2004 Sienna has been experiencing cracks and splits due to an unknown quality issue. My concern is that in an event of a collision, these pieces will more easily come apart to become a fragmented projectiles and increase the probability of serious injury. Additionally, they may also impact the condition and operation of the passenger-side airbag. It is obvious this issue is the result of substandard quality in the dashboard material. The vehicle is parked in a garage almost all the time. When it's not in the garage, a custom made window screen is used that fits the window perfectly. Furthermore, the vehicle currently has about 42k original miles. I did some online research and found that many others were experiencing the same issue. I contacted Toyota's USA headquarters (CA) on August 13, 2013 to request a repair (since the cost was >$1000). They told me I needed to take the car in at my expense to get it checked. If they were found to be at fault, they might help offset some of the cost; otherwise, I would have to pay for the inspection and any other repairs. We couldn't afford the repairs and didn't trust that Toyota wouldn't force us to pay anyway. Approximately January 2015, we received a letter from Toyota acknowledging the issue and stating that it would be addressed by the end of may 2015. I contacted them on June 1, 2015 and was told that the parts weren't available and to check back in a couple months. I contacted them again on September 4, and again was told that the parts weren't available and to contact them again in October. I contacted our local dealership and was told that I could save money by waiting for Toyota to handle it, implying they could get the parts. This appears to be a safety issue that Toyota is not addressing. I would like to have this issue fixed ASAP to ensure the safety of my family!.

My wife and I purchased a 2004 Toyota siena with 25,000 mi. It was a used vehicle when we purchased it. When we purchased the vehicle we also purchased a 7 year, 100,000 mile bumper to bumper extended warrantee that has currently expired. Approximately three months ago we notices that when coming to a stop there was a thump below the vehicle which we originally thought was the transmission. My wife and I brought it to a local shop and explained that when the vehicle hits approximately 15 mph we feel a thump below the vehicle towards the center. Regardless of breaking, accelerating or coasting we felt a thump. We had problems with the transmission while the vehicle was under warrantee. We brought it to Toyota for repair. Toyota replaced the transmission “under warrantee” at approximately 95,000 miles with a brand new transmission. We currently have the vehicle at a local repair shop. They have informed us that the way that the Toyota transmission works is that they have a pipe that runs through the radiator. That allows for cooling for the transmission fluid. We were informed that due to age, the pipe simply corroded and cracked causing coolant to leak into the transmission and transmission fluid to leak into the radiator. We requested the simplest solutions and we were told to replace the radiator and flush the tranny and hope for the best. The repair shop has had the vehicle for approximately a month because the ordered an aftermarket radiator in an effort to save us money. The after marker radiator did not fit. I was informed this past weekend that after speaking with Toyota, Toyota has recognized this issue and has discontinued the standard radiators and a new model with mounts now needs to be ordered. Our feeling is that this is a safety issue as well as a design flaw. What can be done?.

Actually happened long before 11/12 but filing it all together - this may or may not affect the airbags on my car. My car has never been in an accident where the airbags deployed, but the entire dashboard is riddled with cracks. This is a common problem in this make & model & Toyota has not addressed it. Have no idea how I could do a repair.

The leather dashboard of my 2004 Toyota Sienna has developed large horizontal cracks from one side of the vehicle to the other. There are also vertical cracks from the top to the bottom of the dashboard. My concern is that these cracks will allow large pieces of the dashboard to become projectiles in the event of an accident, which will cause the front airbags to deploy. I do not know why these cracks developed, since the vehicle was well maintained. This is a potential safety hazard that should be repaired or replaced at Toyota's expense, since the cracking of the dashboard appears to be a recurring problems with this model.

The vehicle dash is cracking.

My dashboard has been cracking for a couple of years now. The heat has been causing it to bubble up and crack.

To begin with, the window on the driver side rear sliding door has not opened all the way for many years. In addition, during the winter, the rear sliding doors freeze shut to the point where my children have to climb through the rear hatch to get into the car. Last year, my husband attempted to open the driver side sliding door and pulled the handle off. There are several cracks in the dashboard that developed about 2 years ago. And, on the front passenger side door, the clips that hold the interior of the door to the frame have broken off and that portion of the door gets caught on the rubber gasket of the car frame. Now, the gasket is tearing so we have to be extremely careful in closing the door to keep it from getting hung up or else it will break and tear more. We also experienced having the cable to the passenger side sliding door fray and jamb in 2008. After having the dealer initially offer to repair it first for $2600, then $1500 with Toyota paying for the part, we were able to get it repaired 4 years later in the recall.

Dashboard cracking has become signficantly worse in the last month and there is concern about integrity of dashboard components, including installed airbags which are in dashboard area.

Our 2004 Toyota Sienna has had yet another issue with the power doors. The cable on our divers side door broke last year around 60000 miles. It would have been 1200. To fix; luckily Toyota obviously knowing it's a problem fixed it for us. When that occurred the cable snapped and slammed shut, thank god my daughter was in her car seat yet. Now at 65000 miles the passenger side door cable snapped and the door actually popped off the track and would not close. Glad it happened at home and not away while we were out especially with two young kids and 20 degree weather. Toyota said that they are not going to fix it this time even the many services managers admitted it's a major problem. This is extremely unsafe and hopefully it does not take some one like a child being serious hurt or even killed for Toyota to own up to it. They even released a TSB on the issue.

Received a "warranty enhancement" ltr from Toyota in may 2015 stating that they would replace cracked dashboards over the next "several months". Our dealer said they may not have the dashboards until end of 2016. Was there a deadline agreed upon to replace?.

Dash is falling apart due to a manufacturing defect. Started out as a sticky and shiny dash that was impossible to clean. Cracks began to appear at about 6 years old and now the dash is falling aparts as more and more cracks appear and pieces start falling off! this car is and has been stored under cover all its life! there are cracks all over the dash, top, bottom, left and right!.

Dashboards that get sticky, cracked, shiny and melt in heat and humidity.

The dashboard started developing cracks and started to get mushy. The condition has continued to worsen over the last several years and there are now major cracks over the spot where the passenger side airbag deploys. I am very concerned that these cracks could turn parts of the dashboard into missiles in the event that the passenger airbag would deploy in any type of accident. You can now see the indentation of where the passenger side airbag would deploy, and the cracks extend around the plastic making it possible for pieces of the dash to unintentionally strike the passenger in the face or other place.

I purchased a 2004 Toyota Sienna in July of 2007 immediately had problems with the back hatch hydraulics. Toyota fixed the hatch because it was under warranty. The sliding passenger doors would be delayed but would work. I discussed it with service but the door was working so it was not documented in my file. Toyota then sent a notice about the spare tire rack. I had that replaced. The sliding door cable snapped. Toyota issued an extended warranty for Siennas with less than 120,000 miles or 9 years. I met the nine year criteria but had too many miles on the car. Toyota knows miles on the care have nothing to do with the cable malfunction. It is a material and design problem but they refuse to own up to the problem. I want to Toyota to repair the doors on the van. The door will just come open. Then the battery dies because the light will drain the car. We are left stranded in the cold of winter. The cost for Toyota to repair the door is $2,300. 00. This is absurd!! the problem is materials and design. Toyota should not be allow to make its customers pay for their errors nor should they be allowed to endanger the safety and lives of its customers.

Dashboard cracks started to appear on the vehicle, which is garage kept. The cracks have continued to expand and branch out across the entire width of the dashboard. I fear that in an crash that the passenger airbag may malfunction given the structural weakness in the surrounding dash.