Body Hatchback/liftgate Support Device/strut problems of the 2006 Toyota Sienna

The contact owns a 2006 Toyota Sienna. The contact stated that while the vehicle was parked, the liftgate was opened and raised; however, the liftgate failed to remain open and raised as intended. The contact stated that when the liftgate was raised, the liftgate independently fell due to faulty liftgate struts. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA hotline. The failure mileage was unknown. The VIN was unavailable.