Owners/service Manual problems of the 2009 Toyota Sienna

Both sides power sliding doors had a cable broken that activates automatic door function, it also obstructs manually opening doors creating an egress hazard. Both doors can only be manually opened partial way. Average person enters/exits rear seats with great difficulty due to the sliding door obstruction.

The rear left sliding door does not lock when shut. Even when used in power mode or manual. It will slide open when driving down the road especially on turns. Reading online it seems to be a common problem with this vehicle. The door lock actuator will not secure the door in a lock position no matter what you do. This makes the vehicle unsafe to drive for the fear that somebody will fall out while driving.

Driver side automatic sliding door failed to operate after the cable snapped. Cable did not cause injury but this is a potential hazard. Now the door operates in manual mode but if the van is on an incline, the door will close rapidly with significant force. This is a danger to young children.

The cable snapped on the power sliding door. This is the second door now. One door will not open at all, and the other door will only open manually. Toyota has an enhanced warranty program on the cables, obviously with the numerous complaints it should have been a warranty recall. My vehicle is only 6 years old and the warranty is for 9 years /120 k miles. Of course, I am over the mileage.

The cable on my driver side power sliding door of my 2009 Toyota Sienna snapped. The end was corroded. The door cannot be opened making it a safety hazard because I have children who need to safely open the doors in case of emergency. The dealership told me that the cables are covered under an extended warranty for the '06-'08 but not the '09, despite being the exact same design. The dealer said they could cut the cable below the door so the door could be manually opened for $165 which could not be reimbursed in the event of a recall. The dealer said the door could be fixed for $1600 which would be reimbursed if there was a recall.

While on a decline, automatic sliding door cable snapped while door was automatically closing. Door slammed shut just as an 11 year old child got into the car. Thankfully she was not injured. Brought it to dealer and since models 2004-2007 underwent recall for this very incident, sliding door was fixed at no charge. It was found that cable which allows the sliding door to glide open and close fluently was rusted and rotted away causing it to snap. Car is parked in a covered and closed garage all year through. This was on driver side. The passenger side had the same rust and rot but since still functioning, Toyota would not replace as a preventative measure. We were always concerned that this would happened again and took great care especially on declines. While parked on flat driveway, 6 months later, second sliding door cable snapped. Thankfully no injuries. Brought it to dealer and were told that they would not cover this time. We were also told by one of the dealer's mechanics that 2009 model is exactly made like 2004-2007 so he could not understand why the recall was arbitrarily given to only those years. Now door is manual but without cable, even on the slightest decline, door slams shut. Will not stay open. This is a major concern for my children's safety. They will not cover cost to replace it or fix it but the door is not safe to use otherwise.

Very upset and frustrated with our 2009 Sienna issues. First, in 2013 was the snapped power door cable on the drivers' side rendering the door inoperable at first and now only manually operable. Received a quote to replace the door assembly with a price tag of over $1500. Had a big mixup with the dealership when we thought the repair was covered by Toyota when, in fact, it wasn't. If the car were older it would have been covered. Then, to top it off, earlier this year, the passengers' side cable snapped too. So we now have two doors, that do not work, and a repair bill over $3000!!! I feel this is a safety issue as others have reported. What if there were an accident and my children were unable to get out of the car, or emergency personnel were unable to get in? even the risk of pinched fingers in the manual door "slamming" is simply unacceptable to me. This is not what we had expected from Toyota and we truly feel this should be remedied immediately at no cost to us. All of the hassle and worry and frustration simply to have the car work as it should has led me here, filling this complaint, in hopes that it can be addressed. Thank you.

While vehicle was parked, ignition on, we opened the rear hatch ( manual). Upon full opening there was a loud bang and the strut on the right proceeded to release all of it's gas. The gate can be opened but will close immediately unless held in place, neither side has any support. As the gate is heavy this is a huge inconvenience. We were very lucky the person unloading was an adult and was able to keep the hatch from slamming down on them.

Upon opening the driver side power sliding door, the cable snapped, and the door would not open. We disengaged the power and figured we would continue to use the door in a manual setting. However, once the door was closed, we discovered that you cannot open it if the cable is snapped. It opened up about 8-12 inches, but would go no further. Although out of warranty, Toyota agreed to fix the assembly due to an enhanced service agreement. In Jan. 2015, the same thing happened on the passenger side and we could again not use the door. After taking it to a Toyota dealer again, we were told they would not cover it under the enhanced service because it had been covered in error the first time. We asked them to just get it to a point where we could open the door manually, but they said the full repair ($1600) had to be done to do that. Upon doing research, we discovered that this is a common problem among many Toyota Sienna owners over the past 10 years. We are filing this complaint because we believe that it is a major safety hazard to not be able to even manually open the sliding doors when the power assembly fails. If there is a switch for manual operation, it should always function in manual mode. What would happen if both doors were broken and there was an emergency? children (or anyone for that matter) would not be able to quickly exit the vehicle, nor would emergency workers be able to get them out quickly. These repairs are around $1600 per door. Many families cannot and should not have to spend this kind of money to merely get a door to function in a manual setting.

Rear hatch struts stopped working (manual door). Extremely heavy rear door of the Sienna is now extremely dangerous. Once opened the door just crashes shut. It could easily kill someone who was standing under it.