Owners/service Manual problems of the 2013 Toyota Sienna

The passenger side cable attached to the sliding door has stripped, causing an internal jam, disallowing the door from closing fully. Even manually closing the doors does not work, and the door is open roughly 60% of the way. The van is still able to drive with the door open.

We experienced a very cold arctic blase in early January 2018. The van was in our garage. When I tried to oped the left hand rear sliding door, it would not open. After a second attempt, it did open but then reversed. Eventually, it would not close and latch, so we did not drive it that day. I had to slam it shut in order for the interior lights to so out so not to run down the battery. I did drive it a few days later, and the door came open when I made a right hand turn. When I would stop, it shut, but did not latch. I set up an appointment with the dealer I bought the vehicle from after explaining the problem and they said they would order the parts for the recall repair. Later that day, dealer said there was also a problem with the closing motor and that was not covered by the recall repair. It only covered the wiring harness and junction box. I got a ride from work to the dealer and they offered me a loaner while they did more evaluations of the problem. Later the next day, I was told the repairs would cost $1300 and would not be covered under the recall. I felt that the failure of the cables and the fuse being overloaded probably contributed to the motor failing. I then told them just to disable the power function and we would just open and close manually because I could not afford that repair at this time. Later that day. The service adviser left me a voice mail that they could not make the repair nor repair the latch and the vehicle was ready for me to pick up. I call back on Saturday morning to speak to service manager, but he was off. I called back on Monday, but had to leave a voice message. I am very concerned that even if I could afford the repair this time, it will probably happen to the other door at some point as well. There seems to be quite a history of this problem going back several years and it's more of a design issue.

The power sliding doors would not open by pushing the button. The power button was in the on position. In order to open the door we had to try it manually and when that was done the cable broke. The following week the other power sliding door cable broke as well. After the cable broke you could not even open the door manually with the power button in the off position. This is a safety issue as to if a child or person was in that seat and would be unable to get out in the case of an emergency. The vehicle was in a stationary position when this happened. Now the one door will become unlodged and open while driving down the highway. I do know that there is a safety recall on that portion of it but I believe that the cables for the power doors should be included because I do believe that they are a cause to this.

On November 22, 2016, a recall was announced for the sliding door operations. We then disabled the door operations pursuant to the recall notice and had the dealer likewise further disable the door operation. More than 7 months later, there is no remedy and the door motor still runs when closing the door which, seemingly, is part of the problem so our steps coupled with the steps of the dealer, leave us in no better of a place with doors and a hatch that require manual closing which is very heard from my children.