general problems of the 2017 Toyota Sienna

The contact owned a 2017 Toyota Sienna. The contact stated that while driving alone at 70 mph and attempting not to hit tire tread in the road, she crashed into the median, her vehicle drove into a ditch, the vehicle spun twice, and then crashed head-on into a tree where it came to a stop. The driver's side air bags did not deploy, but the passenger air bags deployed when there was no occupant seated. The contact sustained neck and back injuries, and medical attention was sought via the hospital. A police report was filed, but it was not available at this time. The vehicle was towed to a tow lot. The manufacturer was not notified of the failure. The failure mileage was 216,000.

On [xxx], I was involved in a car accident in saint john, indiana, while driving my 2017 Toyota Sienna. The vehicle was hit on the passenger side, but none of the airbags deployed. As a result, I sustained serious injuries including cervical disc herniations, nerve compression, and ongoing pain. Since then, I’ve been unable to perform daily tasks, drive, care for my children, or work as I did before. I confirmed with Toyota that my vehicle has no active recalls, including for airbags, yet this failure occurred. There were no warning lights or messages prior to the incident. The airbag system has not yet been inspected or confirmed defective by a service center, but I am willing to make the vehicle available for inspection if needed. I am requesting that NHTSA investigate this failure, as it may represent a serious safety defect that could affect others driving the same model. I can provide supporting documentation, including medical records, police report, and photos of the vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While waiting in traffic on a county road to turn left, our Sienna was hit from behind by a car traveling at approximately 40 mph. Front row seatbelts did not engage, nor did front airbags deploy. Our Sienna hit the stopped vehicle in front of us upon impact as well. Only right side curtain airbags deployed and middle row seatbelts restrain. This resulted in multiple injuries to the front row passengers, including a severe concussion.