Wiper problems of the 2017 Toyota Sienna

The contact owns a 2017 Toyota Sienna. The contact stated while driving at 30 mph there was an abnormal noise and two days later noticed that the sun roof exploded. There were no warning lights illuminated. The vehicle was taken to the local dealer clearwater Toyota 21799 us hwy 19 n, clearwater, FL 33765 (800) 677-6099 where informed that something fell on the sun roof and the contact should use insurance. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided claim number 1811150671 but no further assistance was provided. The failure mileage was approximately 30,000. Ap.

On Friday, 2/10/17, our 5 month old Sienna was driven into our secure garage and parked. Nothing was out of the ordinary. On Sunday, 2/12/17, the van was found with the right side rear glass exploded on the ground and inside the vehicle. The van had not been touched by anyone. I have home security camera footage confirming that the glass was intact when parked and that nobody other than myself had set foot in the garage during the time in question. Only by chance had I positioned our children's car seats to the left side of the bench seat and the seats were not occupied at the time the glass failed. Otherwise I would have been removing glass fragments from my kid's lap, face, ears, eyes mouth, etc. . I feel very lucky but have little confidence that this will not happen again. So far, the Toyota dealership where the Sienna was purchased has been unwilling to cover this under warranty or acknowledge this is a manufacturer or installation flaw but they are willing to fix it if I pay them $790.