Table 1 shows one common service brakes related problems of the 2020 Toyota Sienna.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
The brake peddle is too small, it feels like my foot is going to come off of it or miss it. Some time's I lose a second or two trying to locate it with my foot, very frightening, and dangerous every vehicle I have ever owned had a brake peddle twice that size. Yes it's a Mini van, but the brake peddle does not need to be Mini. This vehicle can carry 8 adults with lots of extra room, it should not even be classified a Mini van. The brake peddle is less then 4 inches wide. Please look into this dangerous issue. Photos attached.
Dear to who concern this case, on August 26, 2019, I purchased a brand new car, Sienna, Toyota 2020 from principle Toyota on 7370 winchester rd, memphis, tennessee 38125. I discovered that there are major issues with the car. I was guaranteed by the dealer that the car is in perfect working condition before purchase. However, after driving the new car for few days, the key remote stopped working and I revisited the dealership to get it fixed. I talked to jimmy rocker, one of the sale associates, and he transferred me to the Toyota service center. After few more days of driving the car, more problems emerged. The car warning monitor indicated �awd system malfunction 2wd mode engaged, contact your dealer� as well as �brake override malfunction, visit your dealer�. Not only the warnings, the car suddenly stopped on the highway. Luckily there were no cars behind me, otherwise I would have been injured. The second time I revisited the dealership, I encountered chris thompson, the new car director at principle Toyota. I suggested him to inspect my car and finding a solution for it. I have tried to explain to him how it was dangerous for me and my family. I have two kids who are driving with me and if the situation happened again, we would have been fatally injured. Chris did not listen to my story but instead told me that the car does not belong to him and he just walked away in front of our conversation. I was very disappointed because of his indifference towards my situation and the type of customer service I received was not expected from a well-known company like yours. To ensure the safety of kids and my family, I demand a replacement of the car as well as any compensation associated my spent time at the dealership. I hope there will be a reasonable solution for my case. Best regards, tran tien le.