Carrier/rack problems of the 2004 Toyota Tundra

I had recently purchased a 2004 Tundra with knowing about the recall for frame rust. I believed Toyota had completed the recall and fixed the problem. Not long after owning the vehicle, I noticed a spot of rust bubbling through the anti corrosion coating. After further inspection, the frame is completely corroded through and cracked. This vehicle was meant to use for travel with my family in it and now it's not safe to drive at all.

Was assigned a tracking number 11291844 from you''re office and still looking for a status report.

Extreme rust damage to the frame. Toyota will not discuss the concern, and I am growing concerned about the safety of the vehicle and risk to me and my passengers. Everything else on the vehicle operates a expected for a 15 year old vehicle. I want to keep this truck and work with Toyota to replace the defective frame, but I would also consider a replacement vehicle with fair value trade in. However, Toyota will not entertain a conversation regarding my concerns. I received a call today from the local dealership saying that the rear of the frame cracked as they lifted it for service. I have complained about this to Toyota since approximately 2012.

Upon inspection of truck for oil leak, found that right side frame rail was severly rusted/rotted near where the sway bar mount is attached to the frame. Bracket for sway bar has separated from frame, and multiple holes (from corrosion) exist on the bottom of the frame rails. I took truck to dealer who informed me that the "limited service campaign" expired July 31, 2015, and that my truck was covered, but the previous owner never took it in for inspection. Called Toyota corporate customer service and was escalated to specialized case manager. I gave them the history of the truck, that I bought it in October 2015, and that it was dealer servcied in 2013 and 2014 - but the dealer never checked the frame. Toyota has denied the claim saying they will take no further action - even though this is a known issue, and now a safety concern.

Frame rot and rust. The gas tank fell out from under the truck while driving down the road (city street), the brackets holding the tank completely rusted in two. This happen after the frame protect spray was applied to the truck by the dealer 2 years ago. The frame is a mess, I'm worried about driving this truck because of it but I also can't trade it in because no one wants it. I'm happy to send pictures if needed.

The entire frame and under side of the truck to include brackets, cables, fittings, and exhaust are so rusted and flaking off that I'm concerned that the truck may break apart driving down the road. I bought the truck used from lowe Toyota in warner robins, GA and had no idea that the truck was a rusted out disaster waiting for a place to happen !!.

My Tundra was part of the frame rust recall and passed their rust penetration test and was rustproofed by the dealer, Toyota of grand rapids, June 8, 2015. The rustproofing was done very poorly and rust was still forming on the frame. I just had the Tundra inspected by my mechanic for recommended repairs to keep it on the road and he found two large rust holes, pictures attached, on the frame, one on driver side and one on passenger side behind the front wheels. He said that in a hard braking situation the frame could crack causing loss of control and steering. I've tried contacting Toyota and they said the dealer has to be contacted and this has been done twice with no results. The recall is now closed and I should have had a new frame installed the first time. The Tundra has 129,000 miles on it and we use it for 5th wheel towing, not anymore. I need your help in resolving this problem. You have 128 complaints for structural issues on this vehicle, all with mostly the same issue rust through on the frame.

Dealer just informed me that my rotted frame needs to be replaced. Dealer insisting that truck is “safe” and is safe to drive for the next 90 days until the frame parts arrive. Dealer is refusing to provide me with a safe loaner for these 90 days. Dealer is refusing to provide criteria used to determine the safety of my frame and truck. Dealer admitted via email the bed of the truck as well as the spare tire carrier was “not removed during inspection”. Dealer stated (via email) that “once the >10mm hole was discovered, there was no need to continue the inspection because the frame would have to be replaced. ” dealer is refusing to tell me what criteria was used to determine how safe the vehicle was to drive. Dealer refusing to provide the frame inspection report after many requests. Says “it doesn't exist”. Dealer refused to give frame safety inspection criteria used to determine a frames safety. Contacted customer service and asked for same criteria. 1st response was “its proprietary information that I cannot give you”. After pushing the issue farther, and stating that all I wanted was a safe loaner car to drive while my truck is waiting on a frame, they told me to contact dealer for the criteria I am requesting because they have been given that information from Toyota. Contacted dealer again, after multiple emails asking the same thing, eventually his response was “there is no criteria”. I am denied the use of a safe loaner because the dealer is saying that my truck is safe to drive (based on non existent criteria as well as an incomplete frame inspection). According to the flowchart, if my frame needs to be replaced, a loaner will be provided for up to 60 days (or even longer), if parts availability is causing a delay. Nowhere does it state that I am only entitled to a loaner if at my dealers discretion deems it as "unsafe to drive".

Frame rusted, crack and holes are larger than 7/16 inch through right front inside behind motor mount. Vehicle is stationary, parked after Toyota employee verbally stated unsafe for road trip but could be used around town. 11/11/17 sparks Toyota frame recall, corrosion resistant compound applied by bristol Toyota on 11/2014, after bringing it in for recall of frame replacement. Contacted Toyota corporate 9/20/2017 and they stated they could do nothing for me, contact NHTSA for safety issues.

Rust on everything under the truck as well as the rear bumper. Parts that have had to be replaced because of rust and/or rust perforation or need to be replaced: 1) entire frame ¿ perforation greater than 10mm found on passenger siderail 2) rear differential (leaking from rust perforation) 3) brake lines 4) power steering line (leaking from rust) 5) skid plate (support brackets rusted - fell off while driving) 6) brake calipers (multiple times) 7) coil springs 8) axles (front and back) 9) control arms 10) cv- joint 11) boots 12) hitch receiver 13) exhaust 14) muffler 15) camber bolt 16) multiple sets of tires (unable to align tires properly due to rusted/seized camber bolt) causing premature tread wear. 17) brake drums (warped and pitted) 18) wheel bearing 19) truck tailgate support wires ¿ wires rusted and broke. Tailgate won¿t open/close without extreme effort because it is not aligned properly. 20) shocks/struts 21) seals, brackets, nuts and bolts - the parts listed above is not complete. Basically, everything you see under the truck is suffering from extreme rust and/or perforated. *truck has had a horrible shimmy for years that no one has been able to figure out, particularly bad when towing. Steering wheel shakes violently as well as the entire truck. Improved slightly when rear differential and axles were replaced. Most likely related to frame warp or instability. *truck has had issues with getting in and out of 4wd. Inconsistent with how long it takes to get in and out of 4wd. There is a loud and jarring clunk when engaging or disengaging 4wd. *truck feels like it is on the verge of going out of control when a hole or bump is hit. The truck will literally jump sideways. *traction stability control comes on randomly when hitting a bump or hole. Another mystery to mechanic.