Table 1 shows one common equipment related problems of the 2025 Volkswagen Atlas.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
In December all of the cameras and front assist sensors stopped working. When I called to get into a Volkswagen dealer they first told me to get a car wash and that should solve it. When that didn’t work they weren’t able to get my car in for about 1 month. I’m that time we collided with deer on the highway and none of the collision assists worked. Now my car repaired and it’s still not working. My car was new in July 2025.
The windshield has a cracking and/or popping sound in cold temperatures. The car was 2 weeks old with less than 1709 miles on it in 12/2025. Took back to dealership for service check. They confirmed the sound, but verified the windshield was safe and properly installed. They made sure seals were in all proper places on the windshield. The dealership stated all new cars make these types of sounds in cold weather. The vehicle now has 4250 miles and in cold temperatures still makes these same sounds. There currently are no cracks anywhere on windshield. There were no warnings signs or indications other than temperature change. The sounds are very unsettling, and it seems very unsafe. I have had many new cars/SUV's and have never experienced this with a windshield. I truly feel this is something that should be investigated given if the car was ever in an accident, I don't see how the windshield would not be compromised given cold temperatures are having an impact on its strength.
2025 Atlas- brand new with 6000 miles on it. Yesterday afternoon the screen shut off and turned back on several times and then shut off for good. My radio doesn’t work, I can’t control my ac, the sensors don’t work, etc. Literally nothing works other than the gas and brake pedals. I called the dealership this morning and they claim that everyone who has an Atlas is having this same issue and they don’t have a clue what the problem is.
What component or system failed or malfunctioned, and is it available for inspection upon request? the panoramic sunroof shattered with no outside influence. How was your safety or the safety of others put at risk? the interior fabric cover was retracted at the time and the glass shattered on my [xxx] daughter. My husband also received a few small cuts to this arms from pieces of glass on the center console while trying to check to make sure our child was safe. Has the problem been reproduced or confirmed by a dealer or independent service center? the dealer is aware of the problem, but insists it was not a defect. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the vehicle was inspected by the service department at the dealership it was purchased from nine days prior to the incident. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no. On Monday [xxx], my husband and daughter were traveling on an empty two-lane highway in rural texas. There were no overpasses, no trees hanging over the roadway, and no other cars on the road. My husband said he heard a sound like a gunshot and then the glass was raining down on them. He pulled over immediately. We were able to get the care to the dealership we had purchased it from, 8 days earlier. Volkswagen denied our warranty claim (though the dealership did acknowledge similar issues in the past) and insists that there must have been an outside influence that struck the glass. My husband is adamant that is not the case, and simple physics make it clear that it would be impossible for our own tires to throw up a projectile with enough force to shatter the sunroof. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Ever since the 2nd day I owned the car which I purchased on [xxx], the interior lighting, sunroof button and roadside assistance button operate themselves when it's colder then 40 degrees outside, the lights blink, the sunroof button doesn't work and the roadside assistance gets called repeatedly. All this is very distracting while driving, especially in the evening time. I have video recorded it and also opened a ticket with volkswagon and also have shown the issue in person to the service manager ian and antwerpan volkswagon in pasadena, MD. They said they contacted volkswagon but have not heard back. So in the meantime I'm having to deal with this. The representative at the shop advised me to "cover the light with something" so it doesn't bother me at night. Unbelievable!! I am beginning to become very distressed!! this is a brand new car that I've owned for 2 months with no remedy and rude help from volkswagon dealer. I have videos of a few issues and a call to service at volkswagon but this page will not let me include my videos. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).