Timing Tensioner problems of the 2012 Volkswagen CC

Tl the contact owns a 2012 Volkswagen Cc. The contact stated while driving 10 mph, the check oil warning light illuminated. The contact pulled over and upon inspection, noticed that engine oil needed to be added. The vehicle was towed hendrick Volkswagen frisco 5010 TX-121, frisco, TX 75034, (469) 342-3493) to be diagnosed. The contact was informed that the timing chain, timing chain tensioner, and engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and agreed to partially cover the cost of the repairs. The failure mileage was approximately 97,000.

Car stuttered right before I parked in a parking spot turned off car, went in a store came back out and car would not start, just cranks but wont turn over. Timing chain tensioner failure. Loss of 4 cylinder compression. Need complete engine replacement. A known problem with 2. 0 turbo engine, dating back to 2008 I have 86000 miles.

The 2. 0t tsi engine was made with a faulty timing chain tensioner which will fail and cause the timing chain to break causing immediate catastrophic engine damage putting the driver and occupants in danger because of loss of power and difficulty steering. I am extremely blessed that I noticed the car was acting funny and exited off the highway. It's ridiculous to me how the timing chain could cause that much damage to the engine. The engine obviously has been created with a faulty design, so now I'm expected to pay to replace a faulty engine with another faulty engine. It's extremely upsetting that after I sent my vehicle in for issues with a recall, fuel pump, that my vehicle would just self destruct like this.

Vehicle has 47500 miles and all services are done at scheduled intervals. Was informed that the lower timing cover & tensioner need replacement along with upper timing cover & cam girdle. Cost is over $2000. This should not be defective with this many miles.

On 4/16/18 I was on my way to lunch, I pulled up to an intersection where the lights were flashing. When it was my turn to go, I pushed on the gas pedal and my car died that's when I noticed my car was stalled. Luckily, two gentlemen stopped and pushed out of the way while I was getting ahold of my husband. When my husband arrived we were able to get the car safely off of the road and to his office (which is about a 1/2 mile from where I was). However, when he went to leave later that afternoon my car wouldn't not start but still had power to everything (radio, windows, door locks, seats, etc. ). We had to have the car towed to a mechanic where it was determined that the car suffered "catastrophic engine failure" at no fault of my own. It was determined that the engine did not fail due to neglect. Something inside the engine broke - we believe it was the timing chain tensioner. My mechanic has quoted me on 4/27/18 with a quote of almost $10,000 to replace my engine. This quote is for a used engine with 70,000 miles and who's to say that it won't happen again. My current engine has roughly 86,000 miles on it. I have contacted vw and they said there is nothing they can do for as it's outside the warranty of the drivetrain. After doing some research it seems that vw knows about this situation and is still not willing to help.

My 17 year old son was driving my 2012 Volkswagen Cc on Wednesday, March 28th around 9 pm when he came up to a red light on a city street and stopped. He thought the car engine stalled. However, the engine died. He was not able to restart the engine and had to push the car out of the roadway into a nearby restaurant parking lot. He called me and explained what happened. We left the car parked overnight and had to car towed to our local dealership the next morning. The dealership called me on Friday afternoon to inform me that the timing chain broke in the engine and the engine is shot. My Volkswagen Cc has approximately 146,500 miles on it. I have always brought it in for service to boardman Volkswagen and I even asked the service advisor one time if the "timing belt" needed replaced on that car because they had a coupon that they would hang on the rearview mirror for a 15% off discount. A service technician was walking through the service desk area when I asked the service advisor about the timing belt, and the service technician said "you own the Volkswagen Cc that I just did the oil change on, correct?. " I said yes, and he said "you have a timing chain in that car, so you don't have to ever change the belt, it doesn't have a timing belt". I said ok and thought that I was good. Well, after doing some research now after my engine failure, it seems that a lot of Volkswagen owners with 2. 0 liter engines have a similar problem as I do. I found online that the timing chain tensioner seems to be faulty in many cases and Volkswagen does not want to issue a recall because it would be too costly. I now have to pay anywhere from $4000 to $6000 for my engine to be replaced. I don't believe that a chain in the engine should break unless it was defective. In which case, Volkswagen should be willing to cover the cost of the repair.

Tried to start the car and the timing chain tensioner faulted causing the valves to break. The vehicle was turned off parked on a city street and not in motion.

Two days after returning from a trip with no issues. I went to start my car and it would crank but not fire. I had it towed to a vw dealer who was supposed to do a multipoint diagnostic. I was called and told the engine lost compression and the timing chain stretched causing damage to the cylinder head. The estimate was over $7000. I called an independent mechanic who was surprised to hear of the timing chain failure with that low of mileage, 73,000. He called back a few min later and told me of a TSB on the timing chain tensioner and also that there were lawsuits for this exact thing. Upon doing research I found multiple lawsuits, a settlement in 2014 in which they paid all repair costs and reimbursements. The lawsuit indicated that vw has known about a defective timing chain tensioner for years and have not put out a recall, nor even let their customers know of this potential. They do have a replacement tensioner available which does indicate they are aware of the problem. I asked the dealer tech how he diagnosed the problem and said he listened when he went to start and put a scope in the oil dip. With that small amount of time, he came up with a stretched timing chain and damaged head cylinder, and a major repair cost. I spoke with the service manager and asked about the defective tensioner and he denied any knowledge, which I find highly unlikely, due to the length of time this has been going on. I have a call into vw customer care asking for them to fix it at no cost due the defective part. This is a very large issue that can result in not only a high cost, major damage to the engine, but could also result in engine power, steering and brake capacity which is a catastrophic safety issue. This is an issue that needs to be communicated, and should be fixed by vw prior to any resulting damage, and more importantly any injury or loss of life.

Timing chain tensioner problems. Huge noise on engine start, engine shaking. Repairing cost too high.