Brakes Failed Problems of Volkswagen CC

One month after I purchased my certified, pre-owned vw Cc the brakes failed without warning. They worked one moment and then totally failed without any warning signal of any kind. I managed to avoid the vehicle in front of me which was stopped at a red light, and I was fortunate not to cause an accident as I had to run through the red light. Fortunately there were no accidents, and no injuries. Burlington vw of new jersey initially indicated they would perform a full diagnostic on the failed part (vacuum pump) and associated equipment to provide me reassurance that there would be no increased potential for the failure to happen again. They also represented they would offer me something to "make the situation right". Neither has occurred. The issue has been elevated to the vw ceo whose office has done nothing but to tell me they will not fulfill the dealership's representations. In addition to refusing to look into the problem or providing a written letter offering me an assurance of safety, they will not consider my request for a reverse sale. Instead they wrote me a letter congratulating me on my purchase, and due to the brake failure, they will support their balance of the warranty. Since when do I need a letter from the corporate office indicating they will honor a term of the original sale? one would think that since their own head of mechanics indicated he has not seen this issue before, that corporate would desire to investigate the cause of this very premature problem without my prompting. In fact, they have used the fact that there was not an accident against me, as this would have initiated a different course of action. Since there was no accident, they are not willing to pursue the issue any further. There are so many quality vehicles on the market. I would suggest you choose one other than a vw.

See all problems of the 2012 Volkswagen CC 🔎.