Gas Recirculation Valve (egr Valve) problems of the 2012 Volkswagen Jetta

Jetta wouldn't start, called dealership and they said get it towed in, we have 12 other just like it, zero degree's outside, they told me about the inner cooler technical bulletin and they'd take of it, they said they would defrost it and look inside the turbo, they never did look inside the turbo they unhooked one tube and yeas moisture liquid came out they said not enough, that's not what they told me they were gonna do, its not a coincidence that 12 other cars are having the same problem, they didn't take care of it and made me pay for a new starter, totally unacceptable the 12+ other cars having the same problem. $84 towing and $480 for starter, they need to recall the turbo's causing the problems. Unacceptable.

After stopping the car, the cooling fan remains on, and the engine seems inappropriately hot, yet I had not driven that far. Ideas range from a blocked radiator, a poor thermostat? the coolant had been changed. Has anyone else reported a similar problem? it was only 70 to75 degrees and often a bit humid, but usually at night since I seldom drove in the heat of the day. It was parked and the temp of the engine was never above 190 degrees, though the engine felt hot. This happened many times (10 plus) mostly during the winter in florida. I reported it once but the tech didn't see it as a problem. What do you think?.

Drove the vehicle home from work Friday 1/13, weather was below freezing causing ice build up. Parked the vehicle in my garage ~45 degrees. Ice began melt, and when trying to start the vehicle Saturday afternoon it turned 1/4 turn and the engine stopped. My assumption is that the engine inhaled water causing a hydro-lock, I continued to try to start the vehicle a total 5 times (it turned over once and ran extremely rough and died once). The last time trying to start the vehicle I smelled smoke, I popped the hood to find the starter and wiring on fire. I was able to extinguish the fire relatively quickly, considering the vehicle was parked in my garage attached to my house this could have extremely catastrophic if I wouldn't have been able to get the fire out. *** this is the second time for the hard / no start problem, this one however resulted in the fire. Volkswagen will not follow the below TSB since the vehicle started after wiring and starter replacement. Issue mirrors TSB # 21 11 06 / 2025464, which includes engine will not turn over, "dead battery" starter action (due to hydraulic resistance in cylinder), and starter/electrical fires (due to starter overheating during attempts to start locked engine).