general problems of the 2013 Volkswagen Jetta - part 1

I am submitting this complaint regarding safety recall 34j6, which is listed as incomplete for my 2013 Volkswagen Jetta hybrid. I brought my vehicle to Volkswagen of murfreesboro, tennessee to have this recall performed. The dealership refused to complete the repair, claiming it was “too old” — a statement that is factually and legally incorrect. Federal law and NHTSA regulations require manufacturers and their dealerships to repair open safety recalls at no cost, with no expiration. The dealership’s refusal is a direct violation of these requirements and represents a serious safety risk to me and potentially to other drivers. I have already contacted Volkswagen customer care, but the dealership has refused to perform the recall despite clear evidence that it remains open. Their inaction demonstrates noncompliance with federal safety regulations and unlawful denial of a mandated repair. I request that NHTSA investigate Volkswagen of murfreesboro for refusal to perform a federally required recall, ensure that my vehicle receives the required repair immediately, and take appropriate enforcement action to prevent further violations. This behavior is unacceptable and poses a significant public safety risk.

The key will not come out of the ignition.

I am filing a complaint against Volkswagen group of America, I called they for assistants in fixing an issue with one of their dealers to replace an ignition switch. Volkswagen said they stand by their dealer and would not let me speak to the zone reps for that area or the dealer reps that assist the customer in coming to a solution. The ignition switch is a safety item and the dealer is trying to charge me a high price for a new key because they own a monopoly in the area.

Ignition switch stuck, and would not allow key to fully be inserted causing the cylinder to freeze and not turn on or if able to turn on not be able to turn off. I took it to the dealer to repair. They quoted me but refuse to provide a key with the new ignition system and are trying to price gouge me into buying a key that should have been provided with the new system.

My son was driving home when failure lights came on. I told him to take it to the nearest vw dealer, which he did: tynan’s vw in aurora, CO. The diagnostics’ indicated faults were cracks in the accumulator and transmission stuck in 6th gear, the exact same problem as indicated in the safety recall, issued in January of 2020 (NHTSA 19v866): hairline cracks in the accumulator housing of the transmission, clutch may not engage – loss of power to wheels leading to vehicle crash. Repair not available. In June of 2021, when a repair was available, I took the car to chapman Volkswagen scottsdale, az to perform the repair and service. The mileage at first repair on July 2, 2021 was 30828. This is the second occurance of the same issue. On may 1st after receiving the tynans’ diagnostic report I started attempting to contact chapman Volkswagen scottsdale, az. Also at notification from tynans’ vw of the second occurrence of this safety issue, I called vw customer care on early may - vw customer care contact on 5/1/24 - case number: 06229720. Outcome: I was told by vw customer care to go back to chapman Volkswagen scottsdale and tell them they did not repair it properly. Volkswagen scottsdale is taking no responsibility (current service manager is mike chadwell) after several calls and I have not been able to get a copy of their repair warranty after repeated requests.

Vehicle on several occasions lost power while driving causing me to coast to the side of the road. After stopping and placing car in park, tried to restart vehicle and started up with no lights on dashboard as to this issue. Took car to vw dealer and was told they would complete the recall work to fix the powertrain issues of gearbox fluid leaking causing corrosion and leaks into transmission. Received call from dealership who stated transmission was totally damaged and replacement was $11,000. 00. I went to the dealership to discuss and was told they had no specific information as to the codes received when they ran the diagnostic. They also stated they did not fix the recall and had no reason for not fixing recall other than the cost to replace the transmission was not worth it based on value of car. I strongly believe that the recall issue is the reason for any damage to the transmission as they are directly related. I have researched on-line and there are a lot of individuals with the same issue and the same responses from vw not wanting to acknowledge the recall issue and the direct relation to any transmission issues. I have driven this car and there has been issues with the automatic transmission shifting gears. I believe the cost (parts and labor) to repair the actual recall issue is the driving decision to tell customers that the transmission is bad. One post actual had a customer trade in his Jetta at the vw dealer for a vw passat and was only given $150. 00 trade-in allowance. Later the individual searched their car by VIN and found the car was for sale. Vw should be required to completely fix the recall and related transmission issues and/or purchase back these vehicles at a negotiated price. I am the original owner of this car and it only has 127,000 miles. This is only about 10,000 miles per year. Please look into similar reports of these issues by others. Vw also stopped production of this car knowing the defects that would occur or were occurring.

Ignition cylinder failure. Key would come out while driving, car would stay on, key would not turn in the ignition. Finally wheel locked and key will not turn at all therefore I can’t put my car in neutral.

This vehicle and other vehicles of the same model have a faulty ignition cylinder lock housing causing the key to be unable to turn the car to off and be removed from the ignition. This does not allow the driver to park and leave the car as the key remains stuck and unable to turn. This problem has been reported by a dealer as an issue that is fixed weekly on other vehicles of the same make and model in shop. The vehicle has been inspected by the Volkswagen dealership and determined to be a failure within the vehicle. The key in the ignition has occasionally become stuck but, now remains in the vehicle for consistently after each drive for up to 30 minutes of trying to remove it.

The key will either get stuck in the ignition while the car is on, or it will occasionally not turn at all. Both of which have left me or others borrowing my car stranded. Has taken up to 2 hours of jiggling the key and finally turning to the on or off position. Some shops are saying the ignition cylinder, others the switch, and others the steering lock but this seems to be a very common complaint online from Volkswagens in this age range. It could seriously harm someone if they were unable to start their car in an emergency situation due to the key not turning.

Unknown system failure or component. Ever since I've bought the vehicle in I believe 2017 from eich vw, it has consistently died while driving or idling. It also was "slamming on the brakes on its own" when the car would die. It jerks consistently as well. The latest out of hundreds of incidents, was yesterday, it stalled at a red light that had turned green, so I was stopped, I turned my hazards on immediately when it had stalled. The vehicle behind me went into the turn lane and the vehicle behind it was coming at me at 60+ mph as that was the speed limit on the road. There is no warning as to when it will stall, almost never any dash light, maybe only once or twice a year. And it can go weeks or even months without incident and then go crazy for weeks or months straight. It stalling out has almost killed me and my son when trying to cross the highway to get to his dad's house, in that situation me and my at the time when I used to take that way he was 1/2 years old, and we were almost t boned by the oncoming traffic after it had stalled. I have taken it to some many certified dealers and "experts" and no one can tell me what is wrong. It has now gotten to the point where it is happening so often I'm scared to put my three year old in my car. This is a very common issue Volkswagen knows about but won't acknowledge or do anything about, I did not know about it until after buying the car. There are no beforehand symptoms, there is no way to tell when it is going to happen, even the car is running perfectly fine before it happens. I know that service providers have been able to experience exactly what happens, but they may not remember as this has been going on for years and I'm not their only customer, and I don't even remember everywhere I've been to try and fix the problem. But it is something I have been publicly asking about and complaining about for years. My ex who works for Toyota, even experienced it when we first met, and we had to have my car towed.

Since I have possessed the car, the horn has been slowly going out. Until now it no longer works at all. I've checked fuses and not the problem. So this is a safety concern for me because of the alarm! if my alarm goes off, just the lights flash but no sound??! the alarm should at least be heard, right? otherwise I hope I can see the lights flashing if my alarm goes off!!! because I can't hear anything. My horn does not work even if I push the steering wheel? if I have to use my horn to alert anyone then I can't!.

I purchased vehicle 12/06/2022 and day after purchase check engine light went off. Took it back to dealer ash auto and they stated they fixed it. 2 months later check engine light again. Got a diagnostic test and codes were tbi base gasket, p01106 manifold and 01314-013 engine control module. Now one week ago dropping off daughter to work down the street and when pulled into garage my vehicle will not go I to park. Only neutral, reverse and drive work. Have to keep car in neutral with emergency brake to keep parked.

The key will not go in the shut off position. My car has been lefting running for long periods. I keep messing with it and trying different pressures until it finally turns to the off position.

The ignition switch, won't turn to shut off/ come on. Having to sit in the car for long periods of time, in a high crime area! checked on line and others are having the same problem as I am. It has happened several times. The first time was on 02/26/2022; 03/01/2022; 03/03/2022; 03/05/2022; 03/07/2022.

Key doesn't turn off car. It will not turn. Stuck in ignition. Issue with ignition switch.

Car was taking by a worker at 970 fort st Lincoln park on 2/1/2022 never return to work after that he claim to body shop owner he is going to get lunch.

Key stuck in ignition when attempting to turn off engine.

While driving on freeway going 80mph in carpool with my toddler in backseat the car turned off losing all power to car. Engine stopped, steering did not work, brakes did not work, and all lights on dash turned off along with headlights and break lights. I pulled into emergency lane and pulled key out. The car restarted back up but no lights were on dash to indicate anything was wrong with it. Took the car into local mechanic they could not duplicate issue, and didnt find any codes. Car was returned not fixed. It has happened 6 more times 5 times while driving and one time while sitting in a starbucks drive through each time taking key out and able to restart car. Took car into vw dealership, and told them the issue with no light saying anything. Checked for codes. No codes where found mechanic still now trying to duplicate issue. This is very dangerous issue that needs attention to if it wasn't for just a few cars on the freeway my son and myself would have been gone from a malfunction from the vehicle. I hope no one else encounters this issue.

Transmission failing to go into gear when vehicle is in motion, gear will slip causing vehicle to lose gear and stop until vehicle is shut off and restarted. Problem could cause others to crash into vehicle when this happens from the rear or not have enough space or time to pull over to the emergency lane to shut off vehicle and restart all gears to proceed. Vehicle hasn’t been inspected and will be available for inspection upon request.

The key gets stuck in the ignition cant turn the car off been hoping on for a week k ow.

Key does not turn to the off position once the car is started. Cannot stop the car car once started. From all the reading I am doing it seems this has happened numerous times with others.

About 2 days after having my fuel injectors replaced due to a total loss of power while driving/in conjunction with misfiring, I got the hybrid light. It was in a residential area. I noticed rpm's and charge levels were fluctuating along prior to loss of power. Total loss of power again. Shut off vehicle. Waited a minute. Turned vehicle back on then continued driving. Had one additional loss of power but the hybrid light didn't come on. The transmission indicator showed a wrench instead of "d" the check engine light illuminated and the vehicle failed to move forward despite hearing the engine rev.

There was a legal settlement between the us and vw in 2016. This settlement provided mandates upon the company to perform repairs and give warranty to owners of vw vehicles, so the vehicles are in a safe and emissions responsible manner. . Read more...

There is an active recall on our Jetta related to the micro switch. When we took our car in to Volkswagen of marietta to have the 90,000 mile service done, we stated that we wanted the recall repair done as well. The service provider first told us he couldn't look up the recall by the VIN, and then when we went to pick up the car, he stated that there was no open recall on it.

Ignition switch housing susceptible to heat and key will not turn in high temperatures. 100 part and 2. 5 hours at 190/hour in labor requested by vw. Problem started around 60k and has progressively gotten worse. Part not designed to withstand normal car heat.

Ignition lock cylinder broke and was stuck in on position. Was unable to turn the vehicle off because of this issue. I had to drive home and park the vehicle until my boyfriend got off of work. The steering lock froze in the lock cylinder preventing the key from turning back.

The doors do not lock when I drive the car and it does not lock with the key remote control. I have been investigated the problem that this car has to secure the doors, and apparently it is very common in these vw cars, although the problem not about security, I do believe that it is, because one believes that it lock all the doors and it is not so, that's why you think it should be repaired by you.

While driving on the freeway, the rear passenger side door opens. Luckily no one was in the back seat, but I noticed it because I heard the door ajar notification on my driving panel while driving at 70mph. This is a major safety concern because if the door randomly opens and someone is in the backseat they could be in danger. This has happened twice in less than one week.

Key will not come out of ignition, making it impossible to turn off. Looks exactly like recall 19v615000 from last year, but my VIN isn't included, despite being in the same years and models. Ignition fails to recognize when vehicle is in park and won't let key be released. Leaves me stranded and unable to turn off car or remove key.

I was told that my transmissions had a recall and when I called there were no open recalls for them I've been having a problem recently where my car was going from electric to gasoline which caused my car yo stall and then when I pressed on the gas my car would not go but the car would still be on with no dash bored lights on they come on and then they turn off. I asked if they can look at what was replaced and they said it would charge me an expensive amount to pay per hour which is crazy! when I first got the car there were a lot of codes that they completely erased from the car the day after I got it from another owner I was already having issues and she called and asked just there was no available slots then too. What my car is doing is dangerous and it's scary I don't even want to drive it at this point and I only had it since March 13th if this year and the recall was done in February the one guy told me and I'm the beginning he told me January and they won't do nothing about it my e mode won't come on anymore and when my car is in stationary it jerks continuously.

Still having issues with removing key from ignition without having to violently shake, push and turn the key.

Ignition is hard to turn. The key wiil not turn off the engine. The only way to get the ignition to turn off is to physically/aggressivley snap, flick, or jiggle it to turn off the engine. The engine is in park when the incidents occur. During a google search, there are numerous complaints of this occuring. There is a current recall of the microswitch causing ignition issues, yet ignition cylinder is not included.

I was driving to work sober, clear weather, with no vehicles in front of me on an interstate (wide open space), when my sunroof exploded sending glass everywhere. It sounded like a bomb detonated. I pulled over and noticed my sunroof was destroyed and warped outward, almost in a concave shape. I called the nearest vw dealership to ask about recalls and they stated no, while insisting road debris hit my car. I know this to be patently false as I had no vehicles in front of me and was not distracted. I researched a class action lawsuit online with my car's model year being viable. I want to report that this is indeed a major safety hazard that is expensive with a deductible, rental, missed work, etc. , and vw should be held liable.

My car stalled on me 4 times between may 2018- December 2019. When the car stalls, the steering wheel locks and it feels like the entire car ceases to have power. 3 out of 4 times the car was in motion. 1 out of 4 times another car was hit due to the stall. In another 1 out of 4 times, there was almost a life threatening accident as the car was in motion, the steering wheel locked and I ended up on the opposite side of the road of traffic. Transportation canada has been notified of the safety concerns (I am located in toronto, on, canada and all incidents occurred in toronto). Volkswagen cannot determine the cause and have not provided a solution or a normal course of action to this safety concern. I am pregnant now and even more concerned. My car was bought brand new from the dealership in 2013 and has only been serviced at Volkswagen - it is in very good condition besides this reoccurring safety issue.

I checked my vehicle into valet services, while trying to park my car the valet was unable to remove the key from the ignition. They were unable to find me therefore my car was running for 2 hours.