Frontal Driver Clockspring/spiral Cassette problems of the 2014 Volkswagen Jetta

The contact owns a 2014 Volkswagen Jetta. The contact stated while driving approximately 30 mph and depressing on the horn, the horn failed to make a sound. The contact stated that the air bag, abs, and electronic steering control (esc) warning lights were illuminated. The contact took the vehicle to an independent mechanic and was informed that the clockspring needed to be replaced. The vehicle was not repaired. The contact took the vehicle to the local dealer, where it was diagnosed with needing the horn to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.