Headlights Turn Off While Driving problems of the 2014 Volkswagen Jetta

Low beam headlights both went out and refuse to turn on. Bulbs and fuses are fine as well as the brights work just fine. The problem started this morning as I went to leave for work.

After replacing three right side headlight bulbs in my 20k miles of ownership, last week both headlights went out at the same time while driving down the highway. I heard a strange noise as if a relay was continuously being triggered. I have heard lots of strange relay sounds(chatter) from beneath the dash of this vehicle. I checked fuses; though Volkswagen does not provide or publicly publish fuse box diagrams, I was able to confirm continuity on each fuse. My next step was to change the headlight bulbs so as usual I bout the top of the line bulb for the car, this didn't change a thing. I brought the car into a Volkswagen dealer who claims the bulbs just burnt out at the same time because I was using "aftermarket bulbs". In other words, I would have to bring my car into the dealer to replace simple electrical components such as bulbs and fuses. As an electronics specialist working in research and design I find the rate at which the bulbs are failing to be both alarming and indicative of a problem some where else in light power circuit (relays, shorts, tolerances) . It seems like many other vw Jetta owners for 2011-2014 are having this issue. I am very unhappy with the fact that I have to bring my car in to a shop to have headlights replaced. While at the same time vw publishes no information for the vehicle owner to troubleshoot these issues on their own. Kinda seems wrong, maybe illegal.

Headlights stopped working on dim. Then tailights went out. We've had the car 2 1/2 years and this is second time the headlights have went out like this. When the headlights went out, the bluetooth also wasn't working the way it had previously. Also, the windows will sometimes not respond properly. They will go the opposite way that I am directing it to do. (push for up and it goes down, for example). These incidences happen both when vehicle is moving and stationary.