general problems of the 2013 Volkswagen Jetta Hybrid

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 25mph, the vehicle failed to accelerate. The contact attempted to shift into another gear however, the vehicle failed to respond. The driver pulled to the side of the road and turned off the vehicle. The contact was able to restart the vehicle after several minutes, and the vehicle drove as intended. The vehicle was driven to a nearby dealer, and the contact was informed that the transmission needed to be replaced. The contact stated that the transmission was previously replaced under NHTSA campaign number: 19v866000 (power train) in 2023; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 100,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving approximately 70 mph, the vehicle experienced a loss of motive power after the clutch disengaged. The check engine warning light was illuminated. The contact pulled over and turned off the vehicle. The vehicle was able to restart. The vehicle was taken to an unknown local dealer, where the contact was made aware that the VIN was included in NHTSA campaign number: 19v866000 (power train); however, the part for the repair was not available. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled without warning. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the transmission was previously replaced in 2017 however, the failure occurred. The failure mileage was 114,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while starting the vehicle, the hybrid system fault message was displayed. The contact stated that he turned off and restarted the vehicle and the hybrid system fault message was off however, the check engine warning light was illuminated. The contact continued driving to his residence with the warning light illuminated. The contact stated while driving approximately 45 mph, the hybrid electric system was non-functional. The contact stated that he continued driving to his residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the dual clutch transmission to be replaced. The dealer informed the contact that the VIN was associated with NHTSA campaign number: 19v866000 (power train). The vehicle was not repaired. The manufacturer had been informed of the failure and texted the contact that the failure occurred before the recall and would not be covered. The failure mileage was approximately 86,097.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at slow speeds, the vehicle failed to shift into drive or reverse. The vehicle was stuck in neutral and failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The vehicle was previously serviced under NHTSA campaign number: 19v866000 (power train) however, the failure recurred while his father was driving at an undisclosed speed, and the vehicle went into limp mode. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon exiting his driveway, the vehicle stalled without warning. The contact then stated that he attempted to restart the vehicle however, the engine revved but failed to operate as needed. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was referred to the NHTSA hotline for assistance. The failure mileage was approximately 86,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the transmission disengaged causing the vehicle to lose motive power. The contact coasted to the side of the roadway. The vehicle was restarted and regained power and proper transmission function. The contact stated that occasionally, several attempts were needed before the vehicle operated as needed. The contact had taken the vehicle to a certified mechanic who diagnosed that the failure was related to NHTSA campaign number 19v866000 (power train) however, the VIN was not included. The contact took the vehicle to the dealer however, the vehicle was not repaired. The manufacturer confirmed that the VIN was not included in the recall. The approximate failure mileage was 83,500.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated after starting his vehicle, he was unable to move the gear shifter into a desired gear. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the mechatronic assembly unit to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 23,918.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving at various speeds, the clutch failed to engage. The contact received a recall notification for NHTSA campaign number: 19v866000 (power train) and the vehicle was taken to the dealer who informed the contact that the vehicle failure was not related to the recall. The dealer diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken piazza Volkswagen of ardmore (150 w lancaster Ave, ardmore, PA 19003) where it was diagnosed that the failure was related to the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 85,000.

The contact's son owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while his son was driving from a complete stop uphill, the vehicle failed to go into gear and started rolling backwards. There were no warning lights illuminated. The contact's son depressed the accelerator pedal harder and he was able to drive uphill. The contact stated that the failure reoccurred while driving. The dealer was notified of the failure and advised the contact that it was a known failure and the failure was related to NHTSA campaign number: 19v866000 (power train). The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 115,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that she was at work when she went to start her vehicle and the vehicle was unable to shift into reverse. The contact stated that the check engine warning light was illuminated. The contact restarted the vehicle several times before the vehicle returned to normal operation. The vehicle was then driven to the dealer. The contact stated that she was advised by the dealer that the transmission needed to be replaced. The manufacture was contacted, and she was informed that the VIN was not under recall. The manufacturer referred the contact to NHTSA for assistance. The approximate failure mileage was 100,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that upon coming to a complete stop, the vehicle inadvertently stalled. The contact turned off the vehicle and as he restarted the vehicle, the check engine warning light and the warning message "hybrid system failure" illuminated. The vehicle was towed to the dealer who diagnosed that the transmission needed to be replaced. The vehicle was towed back to the contact's residence. The contact stated that when he purchased the vehicle new in August of 2013, the vehicle owner’s manual advised not to change the transmission fluid on all models of Jetta Hybrid 2013-2016. Then in 2015, the contact received a notice advising to change the transmission fluid after 40,000 miles; however, in 2017 the contact received another notice advising not to change the transmission fluid. The manufacturer was notified of the failure and advised the contact that they could not assist since the VIN was not included in NHTSA campaign number: 19v866000 (power train). The vehicle was not repaired. The failure mileage was approximately 8,000.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact received notification of NHTSA campaign number: 19v866000 (power train). The contact took the vehicle to a local dealer for the recall repair however, when the dealer inspected the vehicle the dealer informed the contact they would not be able to perform the recall repair due severe wear and tear on the 1st clutch. The dealer recommended that the transmission be replaced prior to performing the recall repair. The contact was informed that replacing the transmission would be an out of pocket expense. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,801.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while attempting to start the vehicle, the vehicle would not start. The vehicle was towed to a local dealer where it was diagnosed but not repaired. The manufacturer was informed of failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 119,450.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated while driving 30 mph, the vehicle loss motive power and stalled. The contact shifted the vehicle into park and restarted the vehicle however, while driving, the failure recurred. The hybrid system failure warning light was illuminated. The contact took the vehicle to local dealer who inspected the vehicle and diagnosed the failure as the transmission and stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

Tl the contact owns a 2013 Volkswagen Jetta Hybrid. The contact received notification of NHTSA campaign number: 19v866000 (power train). The contact stated that while driving 25 mph, the steering ceased and the vehicle decelerated and stalled with the accelerator pedal depressed. There was no warning light illuminated. The vehicle was restarted but failed to shift into gear. The vehicle was first towed to the residence, then to pignataro Volkswagen (10633 evergreen way, everett, wa 98204) to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The failure mileage was 111,936.

I drove home from work and the car was perfectly fine. I pulled into my garage parked and turned the car off. The next morning I got into my car to go to work. I started the vehicle and put it in reverse and the vehicle did not move after I let off the brake. So I shifted the car back into park and as soon as I let off the brake the vehicle violently jerked forward and then the entire car and electrical system shut off.

Vehicle started experiencing failure with the automatic start/stop unit in the car. At stop lights car would cycle between battery and gas engines continuously. Diagnostic test by dealership indicated that the transmission needed to be replaced . Car is only has 82000 miles, driven in normal conditions. Found recall related to transmission but told by vw that my car VIN was not included in recall.

Vehicle began experiencing failure with the automatic start stop unit in the car. At stop lights car would cycle between battery and gas engines continuously. Taken to dealership where they said the transmission is out. Car is only at 86000 miles driven in normal conditions. Seeing recalls of vehicle related to transmission but my VIN was not included. Additional recalls related to dq200 transmission in other countries that have resulted in warranty extensions. Vw of America is yet to respond to inquiry on why vw has extended powertrain warranty related to dq200 transmission in other countries with production dates through November 2013 but not the united states.

The contact owns a 2013 Volkswagen Jetta Hybrid. While driving 40 mph, the vehicle lost power and accelerated on its own. The contact was able to pull the vehicle over safely to the road shoulder and turned off the engine. When the vehicle was restarted, it would not shift into drive and the service reminder warning indicator illuminated. The vehicle was taken to midland Volkswagen of columbia (655 broad river road, columbia, SC 29210, 803-988-1000) where it was diagnosed that a new transmission or "e machine" needed to be installed. The dealer stated that their mechanics were not skilled enough to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 104,000.

Idled in left lane, waiting for green light to make left. When light turned green, attempted to move forward. The car to lurched violently and stalled in the lane of traffic. The car lurched so strongly that when it recovered, my rear bumper hit the front license plate of the car behind me bending their license plate. All the warning lights on dash lit up like the vegas strip. Despite all efforts, could not get car to restart. Then car went dash went dark. Still could not get car to restart. Tried to get car to restart for about 10 minutes. Car finally restarted and I was able to complete left turn and park vehicle in parking lot at my place of employment. There I exchanged information with the other driver regarding damage to other vehicle. Went to work all day, and was able to start the car with no issues at the end of the work day. Drove car straight to vw. After 4 days at vw, vw concludes that the dual clutch moderator needs to be replaced for a cost of $6000. Many 2013 Jetta Hybrids have been recalled for transmission concerns including issues where the car is unable to handle the transition between gas and electric however this VIN is not included. Car is not safe. Driver does not retain control of vehicle's movements. Car's movements are unpredictable.

When driving car it just stops out of nowhere,on highway and on street. Very dangerous. Then it doesn't start up right away ,and I have to wait between 5 and 20 minutes. This happens in motion.

The vehicle was stopped on a city street and would not move when the gas pedal was stepped on. There was no failure lights or indication that something was wrong. The vehicle was placed in park and then back into drive with no change. We turned the vehicle off and restarted the car. The transmission did engage and we were able to get home but there was a lot of jerking. Once the car was home the check engine light came on and we were no longer able to start it. The car was towed to the vw dealer and we were told the transmission needed to be replaced even though it only has 86,000 miles. Vw has said its out of warranty and will not be paid for. The failure, as described by the mechanic could be do to the corrosive transmission fluid that other cars were recalled for. Not sure why our VIN was not included in the recall.

During driving conditions the vehicle stalls then speeds up almost causing a crash into the car ahead of me. Sometimes when braking, the vehicle surges while my foot is on the brake. The vw dealer diagnosed it as corrosion of the control module within the gearbox. This was the exact problem the car was recalled for under vw recall number 34f6/4v in November 2013. The car was brought in in Dec. 2013 per the recall to change the gearbox oil but only had a 12 month warranty. Now, the corrosion caused the same problem that the recall tried to prevent. The recall did not correct the problem. The cost to fix is $8500! since it outside the warranty period, vw will not pay. This is a clear safety issue that vw needs to correct. The recall fix of changing the type of gearbox oil did not stop the corrosion which damaged the control module.

The hybrid system drive has failed, fuel door actuator part that was recommended is incorrect in their system. I think they have difficult issues with reading my VIN because my car actually has numerous recalls but aren't seen. Emission repairs have been done and not resolved. After those repairs by vw dealership under warranty, the hybrid system failed and now does not engage the electric motor.

I was driving on the highway and the car stopped moving. It was a transmission issue with the gear box. The same recall that the Volkswagen has but when I look up my VIN it doesn't come. However I had the same issue happen as the one described in the recall. I replaced the transmission but the car is still jerking around a lot. I want Volkswagen to take care of that.

Mechatonics unit keeps failing. Car either loses drive completely or shifting becomes very rough which creates a huge safety issue especially when entering traffic. The mechatronics unit failed on this car in February of 2016, without about 80,000 miles on the vehicle. The unit was replaced, but the replacement unit failed in October of 2017 with about 120,000 miles. There was a safety recall of 2013 Jetta Hybrids, but this particular VIN doesn't seem to be covered by that recall, and yet it has the exact same symptoms as the recalled units.

Coming to home and was about to turn onto another street when car suddenly jerked and wouldn't go in drive. Had to stop put in park and wait for a few minutes and then it began to move. Dealership said it is transmission but the car isn't over 130,000 miles.

2013 vw Jetta Hybrid the vechiles felt like it was cutting in and out at ever stop and jerked us back and forth alittle. . After returning to north coast automall of akron. They said that was normal that all hybrids did that. . So yes I was excited haven't had a new car in along time . After willing and dealing with banks they said we need 1500. 00 down and you must buy this extended warranty or all bets off. Not trying to fight with anyone at the time my girl was upset and didn't want to pay another 2500 for this warranty that we told fixed anything on this car. . After finally just saying screw it guess you never know what kind of problems may come. So they promised me a new tire and gave me a platinum extended warranty packet sent us on are way . Also include was the vechiles had light damage to it nothing major. . . , so after driving the car for a couple days notice serious staking like and jerky bad . . So took it back to deal to get tire put on and vechiles checked went to mall across street to come back to we can't get ur car running it just won't start. . So after leaving in a lender car let me remind you the car I just got 3 days before. . So dave walters vw dealership calls and say need a mechtronic unit. . . . So at 63000 miles they said looks like it's going be about 3,000 to fixs. . Only 3,000 miles out of powertrain warranty vw corp. . Tells me powell we can't help you this matter has been resolved years ago. . So after fighting with vw and ncoast I pretty much was so after months of fighting back and forth summer hits. . No a/c and vw of brunswick tells me 500. 00 and well fix the a/c and get your extended warranty to fixed the tranny. . So after days of a loaner again I'm back at square well your extended warranty doesn't after months and months of getting pushed around bye lairs , fraud , false info and sold a false extended warranty and vw corp that doesn't want.

While driving the vehicle at varying speeds the transmission will just stop engaging causing me to have to come to a stop, put the vehicle into park and restart the ignition. I have taken the vehicle to 2 different vw dealerships and have been told that the gearbox has gone bad and my whole transmission needs to be replaced which would cost roughly $6100. This all happened just outside the 70k mile warranty. I have attempted to contact vw numerous times but have encountered 2+ hour waiting times just to talk to someone. Online research has show that this happens to almost all of the 2013 Jetta Hybrids but no additional recall has been made to fix this issue.