Two problems related to transmission not engage have been reported for the 2013 Volkswagen Jetta Hybrid. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2013 Volkswagen Jetta Hybrid based on all problems reported for the 2013 Jetta Hybrid.
Complete loss of power while driving straight at high speed (50mph). Vehicle engine remained on but no power to wheels. Vehicle had to be maneuvered while "coasting" to side of roadway and subsequently towed to safety. Dq200 dsg mechantronic unit failure. Vehicle has 30,203 miles on odo. Volkswagen service technician states failure as "(verified transmission does not engage reverse or drive. 3 faults in transmission, p117b, p0841 and p189c. All related to transmission fluid pressure loss. Front mechatronics cover bent out at top and massive fluid loss. Internal transmission failure)" Volkswagen performed a recall service on this unit in 2014 in order to prevent this failure, yet the failure happened regardless. (I was not aware of this recall until only after the failure occurred and I researched the history of this vehicle. ).
Parked vehicle in a parking spot at apartment complex. Waiting for friend. While engine is running, hybrid system failure error occurs. Vehicle began rolling back when placed in any gear outside of park. Engine was running, but transmission would not engage. Vw customer care case 181143163.