Air Bag On-off Switch problems of the 2012 Volkswagen Passat

Clock spring failure after recall service was performed. 2-8-2018 - upon starting to drive when I turned the steering wheel I heard a scraping sound in the steering column and then the air bag light came on indicating air bag not working, all control switches on the steering wheel and horn was not working. I had the recall for the protective cover over the steering wheel clock spring installed at the vw dealer in March 2016. Vw dealer and the corporate customer service tell me the replacement of the clock spring is not a warranty issue since the recall was performed over 12 months ago. It's obvious to me that the cover recall fix was not the correct fix and possibly caused the problem I now have with the car. Since vw knew there was a re-design of the clock spring to correct a design flaw the cover recall should have been to automatically replace the clock spring with the improved design. I'm being told I'll have to pay $500 to make the repair which I find very unfair in light of the re-design for the part or the possibility the recall repair was not correct and may be the cause of the probelm now.

Pulling into a parking space, I felt a click vibration on the steering column and then a message flashed on the dash screen: airbag: error none of the electronic switches on the steering column function, no airbag availability, no horn. I took it to the onion creek dealership in austin, TX and they quickly found what was a quick, but expensive fix can be done. $700 to fix. When I inquired that this is a safety issue and requested they cover the cost, they balked. I contacted vw USA, they eventually agreed to cover 75% of the cost, then later rescinded the offer because the lady at vw USA decided she didn't want to cover it and I had no choice in the matter. When they did offer to pay the 75%, I had agreed to pay the difference. When I attempted to negotiate for greater coverage, I suppose she did not like that.