general problems of the 2012 Volkswagen Passat - part 1

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 24v834000 (air bags); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I received a a notice of recall from Volkswagen for my airbag. In my 2012 Passat. I made an appointment with autonation mall of georgia Volkswagen service department for repair. I brought my car in on my appointment date and was informed upon my arrival that there is a back order of these airbags. Their recall says that the airbag may deploy at any time due to temperature and or humidity changes. I was not given a solution for repair, just told" the tariffs have impacted the arrival of the airbags for this recall. " this is not the first time this has happened to my vehicle. I've even had to pay out of pocket to get the airbag replaced because Volkswagen did not have the part in stock. At this point I'm frustrated and feel that my safety is being put at risk.

The contact owns a 2012 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The contact received notification of NHTSA campaign number: 24v834000 (air bags); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect.

Received important safety recall letter dated December 2024 from vw. Nhtsa: 24v834. Safety recall 69eg. Today is may 16th, 2025. Dealers have no parts, but this is a safety recall. How can this be remedy ASAP, before accidents occurs? no eta as to when parts are available according to 2 dealership I've contacted. Thank you for your help.

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 18v148000 (air bags); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. After contacting other dealers in the area, the contact was informed that parts were not available for the recall repair. Parts distribution disconnect.

I've repeatedly tried to contact manufacturers about this recall in which they state they will call back and never due , I feel this is a immediate problem and should be fixed due to it may cause harm or death.

I have recall on my vehicle for driver frontal airbag. I contactes both my local dealerships and vw USA. I have been told that the part needed in on backorder and they have no eta for availablity. I feel extremely unsafe driving a car with malfunctioned driver airbag which may explode any time and cause fatal injuries. I asked vw to provide me a loaner or to reimburse me for rental but they didn’t accept.

The manufacturer and their authorized dealer have been unable to fix this for me. Vw customer care has no answers, and my local dealer (southpoint volkswagon) will not have the parts until may. Basically everyone is saying there's nothing to do but wait, while there's a part of my car that could explode causing injury or death.

The contact owns a 2012 Volkswagen Passat. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure. The contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA campaign number: 24v834000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 70,000. VIN tool confirms parts not available.

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 24v834000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 24v834000 (air bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have contacted vw repeatedly to have recall service and I have been advised that no parts, due to tariffs. . Even prior to tariffs. . I can’t inspect my car and my registration will be suspended. . I am also concerned about my safety. .

The contact owns a 2012 Volkswagen Passat. The contact received notice of NHTSA campaign number: 24v834000 (air bag). The contact stated that they had contacted the dealer, however were advised that the parts were unavailable. The vehicle was not repaired. The manufacturer was contacted in regards to the parts not being made available. The contact did not experience a failure. The VIN was not available.

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 18v148000 (air bags); however, the part to do the recall repair was not yet available. The air bag warning light illuminated and remained illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2012 Volkswagen Passat. The contact that the air bag warning light was illuminated, and the vehicle was taken to the dealer, where the clock spring was replaced under NHTSA campaign number: 15v483000 (air bags) in 2022; however, the failure recurred. The contact stated that the air bag warning light was illuminated while driving. Additionally, the steering wheel made an abnormal click sound, and the horn was inoperable. The dealer was notified of the failure and charged a diagnostic testing fee. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 145,000.

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA campaign number: 24v834000(air bags); however, the part to do the recall repair was not yet available. The contact stated that the air bags warning lights were illuminated. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Volkswagen Passat. The contact stated that soon after an unknown air bag recall repair was performed on the vehicle, the air bag warning light illuminated intermittently. The dealer was notified of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

My airbag light is on. Had a test done and it also indicated airbag problem. My car was supposedly repaired of this defect some time ago, but here we are. Also when entering my VIN for any recall; it lists defective light. Previous work done by Audi/vw of jackson, ms. On 12/9/22 the airbag indicator light and service light is on.

My car has had previous airbag recalls and on 09/07/22 the airbag error is now populating on my dash and is tripping up other lights on dash. I believe the same airbag issue is reoccurring again and needs immediate attention to ensure drivers lives are safe and protected.

Error airbag message.

-I was parking my car in 95 degrees a hot day and an error air bag light came on on my 2012 Passat my car has never involved in a car accident I bring my car to the mechanic and it said passenger occupant detection system control module. -this is very risky to others because if the air bags fail I could have an accident I have 2 small child I don’t want my air bags deploy. This is the first time it happen to me before. 2 year ago the dealer replace a harness but the car under warranty am very scare that the air bags can deploy and have an accident.

Car needs new clock spring. When parking vehicle and turning, hear a crack sound and airbag light came on, horn wouldn't work and none of the buttons on steering wheel work. Part is backordered and has been for a very long time. Don't know what to do as this is my son's car (age 19) and it's unsafe to drive. Also, don't want to pay a dealer $165 to run diagnostics when we are certain of the problem and know the part is not available ( was told there are over 8000 people ahead of me waiting for the part). It is unlikely we could sell the car with this problem. Vw needs to do something (buy back the cars?).

This car has had the clock spring recall fixed a few years ago. The replaced part has since failed (confirmed by the same dealership that replaced it). Dealership indicates this is a free warranty repair but Volkswagen has had this part on backorder for 3 months now since I've had it looked at. How are they getting away with a recall part on backorder for such an extended period of time?.

I heard a loud crack while turning my steering wheel and now I have an "airbag error" message and the controls on my steering wheel do not work. Is this related to the airbag recall? is it the steering wheel clock spring?.

Back in August of 2015, there has been a repair/recall for the clock spring for Volkswagen Passats. I have had it fixed and it has a warranty on it until 2027. The part has failed 4 times with the most recent failure occurring at the beginning of April. The Volkswagen dealership has had the car since 4/7/2022 and I have been driving a rental that the dealership has been paying for. I received a call earlier today from the dealership telling me that they were having to release the car back to me by eod 6/10 because the eta for them receiving the part is unknown. This is incredibly unsafe that Volkswagen is having the dealerships release the cars back when the issue still has not been fixed. I understand that it’s not cost effective for them to keep covering the cost of rentals, but they should not be releasing unsafe vehicles back to their owners. I spoke to the general manager of the Volkswagen location my vehicle is currently at and the only really solution I was given is to have them evaluate the condition of the car to give me a trade-in value to buy a new vehicle, which I can’t afford right now. I understand that the manufacturer has issues but this seems like a huge liability and that Volkswagen does not seem to care about the safety of those who drive their vehicles.

Clock spring was replaced then went out again. Daughter now has a car with no air bag, no horn and none of the electrical working on staring wheel. We are told it will take 6 months for the part, but reading online seeing people waiting over 10 months now for the part. Dealer has no solution and says vw needs to take care of it.

The clock spring has went out on my 2012 vw Passat, but vw does not have them in stock, nor do they know when they'll have them in stock. This means that the drivers air bag will not work in the event of an accident. They are not doing a recall, but are doing an "extended warranty". They are knowingly putting unsafe vehicles out on the road.

On the 29th of January, upon turning on my car and turning my steering wheel, I heard a "clicking" noise, and immediately on the dash my airbag light displayed along with a message saying, "error: airbag". After driving, I realized that my horn no longer worked and the controls on my steering wheel were inoperable. When I arrived at my destination, I began looking up the issue and things that could cause the airbag light to display, along with causing the other issues I was experiencing. The first thing that popped up described a recall that was initiated in 2015 for the clockspring piece failing, which causes the airbag light to display, the horn to not work, as well as the controls on the steering wheel to not work. I looked up the carfax on my specific vehicle and found that this clockspring piece was replaced on my car back in 2016 (before I owned it), so on the following Monday, I called my local Volkswagen dealership where the guy confirmed that this had been a recall that was previously fixed on my car and offered me an appointment for the 24th of February to confirm that this was the issue going on with my car. As I was unsatisfied with waiting this long, I called other local Volkswagen dealerships to see if they could get me in sooner. The york Volkswagen dealership got me in on the 4th of February, ran diagnostics, and confirmed that this was the issue with the car, the clockspring needed to be replaced, again. However, it was relayed to me that this piece is part of a nationwide backorder and that they could not give me a time frame of when they would be able to replace this piece for me, all they could do was tell me that the part had been ordered for me and they would call me when the part arrived. Upon asking what I was supposed to do in the meantime, as far as driving with this extreme safety issue or do as my inspection is coming up and will not pass inspection with the airbag light on or the horn not working, no one was able to give me any guidance.

The clock spring that's located within the steering wheel with the airbag is defective. I just got it fixed in Nov 2021 and its broken again, and it now Jan 2022. Only 2 months it survived. Each time the dealership fixes the problem, its like they put a band aid on the issue and give it back. Its not fair that vm has these known issues with the airbag/ clock spring and the consumer has to pay to fix the mechanical problem that was not caused by the owner.

The airbag light came on, so I suspected the clock spring had gone bad. I looked up the information on the internet and it showed a recall for my model and year. After calling the dealer, they said I should have been notified, but now my car had too many miles for them to complete the repair as covered by the “recall”. My car has 140k miles and the "recall" has a limit of 120k. I decided to go ahead and purchase the part on my own to complete the repair, as this is my wife's car and her driving with no airbag isn't safe. Unfortunately, there are no replacement parts available, which begs the question. . . How many of these things are faulty? apparently quite a few. I called vw customer service and noticed that their website touts how dedicated they are to customer safety and satisfaction. Top priority they say. This was disproven in short order. The customer service person, a nice young lady to begin with informed me that although all Passats use the same clock spring, my vehicles VIN doesn’t' fall under the actual recall, my vehicle was given an extended warranty up to 120k miles. It doesn’t' make sense to me, so I explained to her how I felt that was ridiculous and unfair, considering they know the part is faulty, however the pressing issue is my wife is driving a vehicle with no airbag and I cannot get a new part to replace it, to which she said vw is unable (I surmise unwilling), to help. If the part is so faulty that not a single dealer that I can find has one available to sell to me, how can the recall not include all vehicles with that part? I take great care of all my vehicles, which is likely why the part lasted longer than most. I just need a part to make my vehicle safe again. Any help getting vw to increase proproduction would be appreciated and with a faulty part, potentially discount the absurdly high price for those of us unfairly left out of the recall.

My 2012 Passat was supposedly repaired under a recall action for the clock spring. However, same symptoms began to occur later in time and now it is apparent that the issue has not been solved and needs to be re-accomplished.

While driving at unknown speed airbag error light illuminated and horn and steering radio controls became inoperative. Diagnosed as clock spring broken which was replaced under previous recall. Estimated repair costs now estimated at $600 and not covered under warranty.

The contact owns a 2012 Volkswagen Passat. The contact stated that the vehicle was included in a previous recall regarding the clock spring (recall number unknown) for which the remedy was completed. The contact stated the vehicle's air bag warning light had illuminated since. The contact took the vehicle to the dealer who confirmed that the previous repair had failed and the clock spring needed to be replaced. The vehicle had not been repaired a second time. The dealer had confirmed that the issue related to newer recall NHTSA campaign number 15v483000 (air bags) however the VIN was not included. The manufacturer was not made aware of the issue. The approximate failure mileage was 100,000.

Although this site has my car listed with zero unfixed recalls, that is not true. I received a recall notice for the clockspring on this vehicle, called my local dealership and was told it was no big deal, just to have it fixed when I brought my car in for 80k mile servicing. At that time, the clockspring had not yet broken and my car only had 50k miles on it. Late last October, my clockspring broke and I took it to the dealership. They ordered the part but said it was on backorder and it is still on indefinite backorder. I have now been driving more than 6 months with no airbags, no horn and no hands free steering wheel controls. The dealership will not give me a loaner until my vehicle is made safe to drive. I have reached out to vw headquarters, the consumer product safety commission and the ntsb. I am on an online chat site where it is apparent there are thousands of us who cant pass state safety inspections and have had to park our vehicles or are driving them out of necessity, like myself. I am a widow who works full time and cant just buy another vehicle so easily. I believe vw should either buy our vehicles from us or give us loaners until they can be made safe to drive. People will have accidents and vw will wish they had done something. It should not get to that point! my local dealership told me the vw clockspring is made in ukraine - so obviously this is not getting resolved by vw anytime soon. Please help! thank you for your time.

The air bag warning light turned on and I called the vw queensboro dealership in queens nyc. They told me they have the clock spring part to repair the open recall on my car. However, when I came in on August 31 2021 they inspected the car for 4 hours and then told me they don't have the part on hand. I returned to the vw queensboro dealership on September 2nd 2021 to replace the clock spring. Within 6 weeks of the clock spring replacement, the airbag sensor turned on again. I scheduled an appointment at the vw queensboro dealership on October 26 2021, and they replaced the clock spring again. In middle of March 2022 the air bag sensor turned on again, and I have an appointment at the vw queensboro dealership on March 21 2022. In preparation for this appointment, the dealership told me that they do not have the clock spring in stock (appointment was scheduled over a week before the appointment itself) and they refuse to order the replacement clock spring until they do an inspection. This will lead to a 5th appointment to repair the clock spring, as well as forcing me to drive without an air bag for at least 2 weeks.