Warning Light On problems of the 2014 Volkswagen Passat

Tl- the contact owns a 2014 Volkswagen Passat. The contact stated that the air bag warning light illuminated on the vehicle due to a broken clock spring. The contact stated that upon due to the failure, the steering wheel would make a cracking noise while being turned at various speeds. The contact took the vehicle to an independent mechanic who diagnosed the vehicle with a broken clock spring. Upon investigation, the contact discovered recall NHTSA campaign number: 15v483000(air bags); however, his vehicle was not included in this recall. The contact also took the vehicle to winn Volkswagen woodland hills 21141 ventura blvd, woodland hills, CA 91364 where he was informed that the vehicle would have to have a diagnostic and that the vehicle would not be covered under warranty or the recall. The manufacturer was notified of the matter and offered no assistance. The vehicle had not been repaired. The failure mileage was a 140,000. Jo.

The clockspring in my steering wheel has failed and a warning message is displayed when starting the car and also the airbag warning light remains on. In addition, due to the clockspring failure the steering wheel mounting controls do not work. I am concerned about the safety of this airbag situation. I did contact Volkswagen group of America and the have communicated that they would not repair the vehicle as it is not under warranty or part of a recall (case number 180447041). I did learn that there was a similar recall for the same make, model vehicle that I have (recall # 15v-483), however, my specific vehicle serial number is not included. All indications show that this is a known issue and defect and I would expect this should be fixed do to the history and risk of this issue with the clockspring/airbag.

Tl- the contact owns a 2014 Volkswagen Passat. The contact stated that while driving approximately 45 mph whenever the contact would turn the wheel an abnormal clicking nose would come from the steering wheel of the vehicle. As the contact continued to drive the vehicle made a loud pop nose that too came from the steering wheel of the vehicle. The air bag warning light illuminated notifying the contact of air bag deployment failure however, the contact was not involved in any collision. The contact continued to drive the vehicle when the controls on the steering wheel malfunctioned. The contact parked the vehicle and called the dealer who informed the contact that the vehicle was experiencing a broken clock spring and that the clock spring needed to be replaced. The dealer also informed the contact that there was a recall for this particular failure however, the contact's vehicle was not included in the recall. The recall that involves the clock spring is NHTSA campaign number: 15v483000 (air bags) and the remedy for the recall is to replace the clock spring for the vehicle. The vehicle has not been repaired. The contact notified the manufacturer of the failure. The approximate failure mileage was 57,500. Gl.