Adaptive Cruise Control problems of the 2018 Volkswagen Tiguan

My vehicle has had repeated issues with passenger airbags, after last repair all of the safety sensors failed and received warning on dashboard (no collision protection, no adaptive cruise control) after bringing back to dealer car was returned to me and told the parts are unavailable. Currently I have had a vehicle under warranty which has no collision protection features that came with the car. Car by dealer’s own statement it is unsafe to drive yet was returned to us. It has been nearly 3 months and are continually told that there is no fix in site.

The dealership for my vehicle is over 70 miles away. My battery died and I went and replaced it. When I did all sorts of lights came on in my car, my power steering wouldn’t work, my cruise control wouldn’t work, and my ac wouldn’t work. I took it to the dealership to see what was going on with it. It turns out my battery was placed backwards in my car and when that happened it fried the fuse for my entire system, it broke my ac unit, it broke my alternator, and messed up my electrical system. Yes I do believe there is a risk to my safety with this issue. I could not turn my car when I drove it. I was told by service representative that this has been happening a lot more often with people who are just trying to change the battery. The only time the vehicle was inspected was by the service department at the dealership. No they’re weren’t any problems prior to failure and they appeared after the battery was placed.

My vw Tiguan was out of alignment, as happens to every car. Unfortunately, the vw dealership informed me that I cannot get a simple alignment for $100 because vw requires calibration of the adaptive cruise control any time an alignment is done. I could not find this anywhere in the owner's manual, nor are there any other warnings on the car or in any paperwork I signed. The vw dealership wanted an additional $400. 00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because vw does not communicate that this is a limitation of the acc system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the acc system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their acc afterwards and an accident happens? vw should cover acc calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.