Engine Burning Oil problems of the 2018 Volkswagen Tiguan

I got a new job with a significant raise and was so happy I rewarded myself with a brand new 2018 vw Tiguan (sel premium r-line). Besides some seemingly inconsistent hesitation when taking off from start, the car has a great ride, the steering is german and like no other. The adaptive cruise control saves me so much stress on my 40 minutes drive into work. Sound great right? well, it was, until. . . . I got my first oil changed on time, like I should, then at ~14,500 miles in may 2020, my low oil level light came on. I checked that there were no visible oil leaks in the driveway or under the car, there weren't. I called the dealer to confirm I wasn't nuts and that my oil was changed ~4,000 miles ago. They said I should add oil, that it's normal for Volkswagen's to burn through a lot of oil. So I asked what type of oil was used in the car so I could buy the same type. This was very alarming that I was adding oil to a care with only ~14,500 miles. I thought, okay, maybe they didn't actually change my oil, maybe it's a fluke. So I added the oil and the low oil level light turned off, so I proceeded driving it as normal. Now, I've been working from home due to covid-19 so I've been driving very minimally. I put ~1000 miles on the car since added oil and the low oil light came on again on 8/28/2020. I parked the car and called and made a service appointment at the dealership. I didn't drive it all all over the weekend, then took it in on 8/31/2020. The service guy checking me in told me "vw considers it acceptable for their cars to burn through a quart of oil every 1,000 miles. " you have to be kidding me. This car doesn't even have 16,000 miles on it yet. This is not okay and not normal. So here I sit on 9/2/2020. The dealership still has my Tiguan and are running what they say is a new series of tests to check what could be causing the car to burn oil.

We have same issue with our 2018 Tiguan as many other people out there. After our first oil change we had engine oil light came on. Did not reported to dealer till after second oil change. They checked for possible leaks and put us on oil consumption test for little over 600 miles. They couldn't find anything and told us to keep eye on it. We are on 3rd oil light so, they now put us on second oil consumption test. I owned many vw including 2019 jetta we bought for my son and never had any issues with burning oil. I read many complaints and issues about burning oil on vw engines, so I reached out to someone that I know and specialized in european cars. I asked my friend and multiple mechanics and they told me that this is not normal and that it will get worse were it will burn more oil. I was also informed that vw knows that they have issues with these engines,something with bad cylinder seals and they cannot figure it out for last 12 years how to fix it and would not admit it. I guess this doesn't happens with every car, but when it happens they tell customers that is normal. This is bs and someone needs to do something about it. No one from service department have not told me anything so far and I hope after second oil consumption test that they do not come to me a say it. That would be bad. We have service report when we brought a car for first time we reported this issue and there is nothing stating that this is normal for engine to consume( burn) oil. If this is a normal with their engines they should inform and educate their customers when they are buying this car to keep eye on oil and keep adding after certain miles. Not every car has this issue, it is case by case and that is what tells me that this is not normal. We were thinking to keep this car but now after what I learned will never get another vw. Please help. .

Bought a brand new 2018 vw Tiguan (sel premium r-line). Besides some seemingly inconsistent hesitation when taking off from start, the car has a great ride, the steering is german and like no other. The adaptive cruise control saves me so much stress on my 40 minutes drive into work. Sound great right? well, it was, until. . . . I got my first oil changed on time, like I should, then at ~14,500 miles in may 2020, my low oil level light came on. I checked that there were no visible oil leaks in the driveway or under the car, there weren't. I called the dealer to confirm I wasn't nuts and that my oil was changed ~4,000 miles ago. They said I should add oil, that it's normal for Volkswagen's to burn through a lot of oil. So I asked what type of oil was used in the car so I could buy the same type. This was very alarming that I was adding oil to a care with only ~14,500 miles. I thought, okay, maybe they didn't actually change my oil, maybe it's a fluke. So I added the oil and the low oil level light turned off, so I proceeded driving it as normal. Now, I've been working from home due to covid-19 so I've been driving very minimally. I put ~1000 miles on the car since added oil and the low oil light came on again on 8/28/2020. I parked the car and called and made a service appointment at the dealership. I didn't drive it all all over the weekend, then took it in on 8/31/2020. The service guy checking me in told me "vw considers it acceptable for their cars to burn through a quart of oil every 1,000 miles. " you have to be kidding me. This car doesn't even have 16,000 miles on it yet. This is not okay and not normal. So here I sit on 9/2/2020. The dealership still has my Tiguan and are running what they say is a new series of tests to check what could be causing the car to burn oil. I'll provide an update as soon as I speak with them.