Electrical System Problems of Volvo XC60 - part 2

This Volvo Xc60 b8 has a serious deficiency with the 12v system and main battery where it discharges below 10v when the vehicle sits idol for more than a week. Every 7-10 day interval the vehicle must be jump-started and driven for 30 min to recharge the 12v system. The vehicle reports itself in limp-mode until the 12v system charges above 11v then switches to normal drive mode for the remainder of the 30 min drive. I installed a battery tender to the pos and neg posts under the hood but it charges the mild hybrid battery to full then disables continued charging of the 12v system, leaving the 12v main battery under voltage and draining while the car sits idol. We have to drive the vehicle for 30 minutes every 4-5 days to keep the battery charged. Not even Audi or lamborghini require this much attention to their 12v systems like this 2022 Volvo. This dis-charging issue happens in all types of weather, all year long, and under any parked condition (locked or unlocked) and the factory battery charger only works on the hybrid battery, not the 12v system battery. I have owned other hybrid vehicles that can sit idol for weeks or months at a stretch and will start without issue. While parked, my camry xle (Toyota synergy system mechanically disconnects their traction battery and simultaneously engages the 12v system to keep the vehicle "aware" via sensors) will sit for months until I return to drive it normally. Volvo dealerships accept this behavior as normal although my experience with hybrid vehicles implies the opposite. I have not been able to uncover any online research that describes my issue with any resolution from Volvo or successful 3rd party auxiliary internal or external charging systems. It has been researched by Volvo to be 'within normal operating parameters'.

See all problems of the 2022 Volvo XC60 🔎.

When I purchased my 2014 Volvo xc 60 I was told that it was in good overall condition and believe that after driving it for the vehicle in full and brought it back because it needed a current inspection. Within four days of taking it home after the inspection, the pcv valve went bad and I had a minor leak in the middle center top of the windshield that dripped in and left watermarks on my headliner. So again I called the dealer and explained to them what was going on. I took it back they corrected the pcv valve and said that they had my windshield repaired and sealed by a professional windshield installer. Once again, I picked up my new car and I went home with it. The first rainstorm we got the inside of my car was flooded to the point where it shorted out my sunroof switch so now I can use my sunroof and there is mildew smell all through my car , floorboard on the driver side side gets soaked along with everything else from about the center all the way to the left and down the side of the windshield I feel that more than half of that windshield is not secured properly in there and sealed and could lead to serious injury to myself or possibly someone else. I have reached out to them several times and after I picked it up when they stated everything was fixed and good to go, it was nothing but a nightmare my car has a massive leaking windshield around more than 50% of it at least. I contacted the auto dealer once again and explained what was going on and how severe the situation had become. The service manager assured me that they work on the windshield was guaranteed and under warranty and he had a switch on hand to replace my control switch for my sunroof and that he would contact their windshield guy and get him back there to make it right at no cost to me. In addition he said he would also supply me the loaner so I would not be without a car until mine was definitely fixed and ready, that was the last I heard from them and that was almost 3 weeks ago.

See all problems of the 2014 Volvo XC60 🔎.

The contact owns a 2021 Volvo Xc60. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact pulled over to the shoulder, and the vehicle continuously turned on and off independently. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the auxiliary battery power was low, and that the vehicle needed a software update. The vehicle was repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 18,000.

See all problems of the 2021 Volvo XC60 🔎.

Case number 240821-000271 was opened on 8/21/24 with Volvo car USA support. I have three main concerns: 1) the infotainment system losing the favorites that I have saved in the sirius application. This had been an intermittent problem that I had been having since I purchased the car. I finally took it into the service department at Volvo cars of gilbert on 1/7/23 for this problem (invoice number vocs110975). The service department was unable to recreate the problem so they did nothing. 2)a complete car system reboot while I was driving on 6/10/24. As I was driving down the road the hvac system shut off and the dash and infotainment system screens went blank. All car systems completely shut down except the engine. This was an extremely frightening experience as all of this happened with no warning whatsoever while I was driving. This is a huge safety issue! within about a minute of driving like this the systems started to come back up. I proceeded home. The next morning I took the car to Volvo cars of gilbert again. They had the car for 5 days and performed a software update on the ihu (infotainment head unit) (invoice number vocs120164). 3)the failure of the infotainment system to update after starting the car and driving. This happened on 8/7/24 and I took the car directly to Volvo cars of gilbert again. The infotainment system was stuck on “infotainment system starting…” for the entire 12-minute drive to Volvo. Volvo cars of gilbert had my car for 8 days this time and this time they did a reload to the existing ihu (invoice number vocs121204). I asked that they replace the ihu. Volvo refused to replace the ihu because it was too expensive at $3200. Also, the problem of the infotainment system losing its radio favorites has become much worse. It happens daily now. I believe there is an opportunity for a catastrophic event to happen while I am driving if this ihu problem is not corrected immediately.

While slowing down and just about to make a turn into a private residence off of a highway, multiple indicator lights illuminated and audio warning "dinging" occurred for approximately 3 seconds. As I had already been slowly applying the brakes and starting to slightly turn the wheel towards the driveway when those warnings briefly came up, the moment the lights and sounds stopped, vehicle then maintained speed (while still on the brakes) and locked steering position it was at simultaneously. Having no control at that point, it continued until crashing into a wooden fence. Once at a complete stop, cabin lights and "dinging" activated as it acknowledged the impact. And although it was only going about 15 mph, seemingly to only have damage to the front passenger side bumper/headlight area, it would not shift into any gear or turn off. Not to mention that the front passenger side airbag(s), or any of them, deploy- seriously raised even more concerns as the main reason I purchased a Volvo was for their well known status of safety standards. Had this obvious electrical malfunction happened moments before at higher speed/steering straight ahead, it would've resulted in very serious injuries to myself and others while it speed through 2 intersections at a highway ramp just down the hill. Was towed to a local collision repair & auto body shop until progressive insurance took it to their damage assessor where it was declared a total loss. I've owned it for almost 3 years and always had weird inconsistent electrical "quirks"- nothing ever of serious concern though. Has spent a total of 4-5 months in the past 3 years at different Volvo dealerships and mechanics but no one could ever explain why different warnings would be displayed randomly for days-weeks, off/on for no apparent diagnostic reason, 12v power socket was the same way. . . Please investigate the electrical components that directly affect the operational use and control! extremely common & dangerous issue with these!.

See all problems of the 2010 Volvo XC60 🔎.

The component or system that failed is the driver side door controls for all four windows and both side mirrors. My safety is at risk as I am unable to adjust my mirrors manually or electronically in order to see. I am also unable to roll down any of the windows in the vehicle from the driver door in the event of an emergency. Yes, the problem has been confirmed by the Volvo service center. According to my local Volvo service center, this is a common problem in Volvos and they are very familiar with the repair needed to correct. The problem is that the driver door wiring is zip-tied together and over time, as the driver door opens and closes, the zip tie chafes the insulation off of the wiring causing the copper part of the wires to be exposed and twisted together. There are no warning lights reporting this issue, only that the window and mirror controls stop working. The following video link between 9:38-12:16 explains this issue in Volvos. I am writing to advocate for a vehicle recall. I believe this is a manufacturing flaw which could have been avoided by simply using electrical tape and not a zip tie. The repair has been quoted at $800. Driver side door entry is an essential function and should not be a cause for an electrical fire or drivers’ and passengers’ safety. Link: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2013 Volvo XC60 🔎.

The moon roof leaks and drains into the area of the electronic gateway. This causes the car to become inoperable, slowing it to a crawl, once in park it will not get out of park, and sometimes results in not being able to turn off the engine. Many error codes become displayed ranging from no parking brake available, esb not responding, check engine light, and others. According to user forums, this issue has been around since 2017 for many of the models and Volvo will do nothing to repair it or acknowledge it. I have paid $2250 so far and the vehicle is still unusable.

See all problems of the 2019 Volvo XC60 🔎.

The sound system of the vehicle failed. No alerts for cross path detection, no parking alerts, no bluetooth calling, no gps guidance, no turn signal sound, no ability to call through the sos feature, and no radio. There is no value to the safety features because there is no audible alert for anything. The when you select radio after listening to bluetooth audio it glitches and turns back to the prior audio source 5-7 times prior to allowing you to stay on the selected source (again no sound so less important of an issue). In addition, the park button doesn’t always work. There are times that I need to press it 3-5 times to put the car in park. The ability to be hands free and use the bluetooth and navigation functions is non existent. The sarasota Volvo dealer walked me through trying to reset the system over the phone but it didn’t work. We have an appointment scheduled in two days to look at the car. No warning signs or alerts came up.

See all problems of the 2024 Volvo XC60 🔎.

Vehicle failed to start after short trip (<5 miles) with no electrical power present. Jump started from another car after approximately 1/2 hour. Drove car to home, car stalled in driveway again with no electrical power. Replaced 5 year old battery car started fine then stalled on road during test drive while approaching an intersection and suffered loss of all electrical power including inoperative hazard flashers. Transmission went into park and car could not be moved out of active traffic lane. Car towed to repair shop where cracked fuse at positive battery terminal found (see photos attached). Repair shop contacted a Volvo dealer and was informed they typically see a couple vehicles a week for same issue.

See all problems of the 2015 Volvo XC60 🔎.

Volvo dealer describe as issue: motor mounts: front lower engine mount collapsed, other engine mount not yet verified. Power steering: stiff and hard to turn wheels. Transmission: transmission shift sometimes is not easy to move up to down.

The right side module buttons on steering wheel stops working.

I was backing into my garage in reverse gear when there was a sudden power surge and the car accelerated rapidly backwards (without me pushing the gas pedal), which led to a crash that caused substantial damage to the car. The car was out of my control, with it accelerating without reason, so something failed on the car. I do not know what component failed, only that there was a sudden and rapid acceleration in reverse. There are no warning lights and the car was taken for an estimate and damages exceed $10,000.

Vehicle completely had multiple warning lamps come on while I was driving and it was apparent the computer was failing. Car would not turn off when I moved to turn off the ignition knob. When restarted, car would not shift. Car had to be taken to dealership by tow truck. Dealership notes that water leaked through sunroof over time and accumulated under seats of car, entering into electrical systems. This is also noted by owners of other Volvo cars in public forums.

See all problems of the 2018 Volvo XC60 🔎.

Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.

See all problems of the 2020 Volvo XC60 🔎.

Upon startup, a message may appear that says "drive to workshop, propulsion system service urgent", this happen after a software update.

The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "the location of the battery is my concern". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a headache and makes me dizzy. This smell comes and go. I had to open the windows and switch to recycled air, this helps a little bit. I brought my Volvo to 2 shops about 3 weeks ago before I went to the dealer on Feb 16, 2024. The first shop smelled it and said they checked the catalytic converter and run a diagnostics and emission and they said emission is very good and there is no problem with the catalytic converter and suggested to bring it to the dealer. They said it could be coming from the battery and I told them that the battery is new and main battery has a box casing so the strong smell is definitely not coming from the main battery. I didn't know that there was another battery. I brought it to an exhaust shop and said the same thing, no leaks in the pipe and catalytic converter and smoke coming from the exhaust looks normal and smells normal. Next I brought it to the dealer and they did nothing and simply stated they could not duplicate the problem. I had no choice but to do an extensive research to find out where the location of the support battery so I can change it myself. I always wondered why the smell is so strong in the passenger side intake screen cover of the cowling. I couldn't believe where Volvo had placed the second battery/support battery. It was on the passenger side, right next to the air intake for the ac/heat of the car and is covered by the cowling between the windshield and the engine. Harmful gases that can potentially come out from the battery is directly suck in to the intake of the car's air conditioner.

See all problems of the 2017 Volvo XC60 🔎.

Water intrusion via a faulty sunroof seal and drain system. Water drains into the vehicle and collects under the flooring carpets and is not detectable. Water then disables and shorts out electrical components and computer modules eventually rendering the vehicle completely inoperable … including airbags, suspension system and electronic engine components. All control is lost. System also displays a number of random and often times confusing and erroneous error message to display console. This is an extremely dangerous problem, and extremely expensive to remedy, and appears to be related to a significant design flaw. According to internet reports, this is a known issue. Dealer is the one who diagnosed the problem. Given this problem affects electronics - there is a threat of fire.

On November 11, 2023 @ between 10:30 and noon, the vehicle infotainment system completely failed. The screen went blank and functions for heat, radio, navigation, cameras, indicator lights in the mirror and the ability to call Volvo emergency services were all lost. A message on the screen said, "stop the vehicle. This vehicle's infotainment system has encountered a problem. You can reboot or reset factory settings. If this doesn't help, please contact a workshop. " this is the second such failure. The first occurred on September 22, 2023. I filed a report with Volvo (ref#230924- 000697), and repairs were effected at a local dealer in maryland. I also contacted Volvo regarding this second failure on November 11, 2023. That reference # is 231111-000923. I contacted the same dealer and booked an appointment to take the car in on Monday November 13, 2003. I have not driven the car since I returned home.

See all problems of the 2023 Volvo XC60 🔎.

System/component malfunction: systemic failure of the onboard computer (infotainment/connectivity module) and advanced driver assistance systems (adas), specifically the collision avoidance/auto-braking system, rear-view camera (fmvss 111 non-compliance), and the 12v battery management system. All components remain in the vehicle and are available for inspection. Safety risk: the vehicle exhibits frequent "phantom braking" where the emergency collision avoidance system abruptly activates without obstacles present, creating an immediate risk of collisions. Additionally, the "hands-on steering wheel" sensor malfunctions, triggering emergency stopping procedures while driving. The backup camera intermittently fails (black screen), causing a total loss of rear visibility. These issues lead to unpredictable vehicle behavior in high-speed traffic. Confirmation & inspection: these issues began to be reported to an authorized Volvo dealer within the first year of ownership (2022-2023). Most recently, a total vehicle failure occurred due to a drained 12v battery, which the dealer service department confirmed was caused by a known software module defect. Despite multiple "software updates" by the manufacturer, the safety-critical adas malfunctions (phantom braking) have recurred three times in the last week following the most recent dealer service.

The drainage system from the roof of the vehicle is faulty and causes water to collect in the space between the carpet in the interior of the vehicle and the floor of the vehicle. Key electrical components are located beneath the front passenger seat of the vehicle. When the water collected, it caused key systems, such as collision warning and other systems to malfunction. When we took the vehicle to the dealership, several other vehicles had to be towed in due to more severe electrical failure as a result of the drainage malfunction.

Any switch on the right side of the steering wheel - up/down/left/right/center switches not functioning or intermittently functioning. It is available for inspection upon request as the buttons are not warning, any signs or anything which comes on the center display cannot be removed or moved the vehicle or component has not been inspected but the technical journal (ref tj 32033. 5. 0) for the same was issued - [xxx] there are other forums who have brought the same issue as well [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I recently was forced to use the pry-off cap and manual key entry to get into my 2013 Volvo Xc60. This was due to the vehicle’s lack of response to the fob, there was no communication between the fob and the electrical system. Once inside, inserting the fob, the engine started but the entire instrument cluster was flashing intermittently the various warning lights, and the windows could not be lowered. The cluster showed failure of speedometer, tachometer, brake system, seat belts and all other gauges on the cluster. Not knowing whether it was safe to drive, I turned it off. I returned later and turned it on, same problem. I went around the block, contacted the Volvo dealer for consultation, and secured an emergency appointment to bring it in. On the next day/the appointment, I drove the car in, during which the systems seemed to have reset themselves, but halfway there the problem started again. At this point the vehicle has been there (howard orloff Volvo, 1924 n. Paulina st, chicago, 1. 877. 570. 6927) since the 28th, they have not been able to give me a diagnosis, and the bill is over $600. How can this problem not be a safety risk for ordinary person such as myself? it is my understanding, from researching this, that this is a common and recurring problem so why has there not been a recall for what is obviously a defect inherent in this make and model car? kindly respond with a reference number for this complaint. Thank you very much.

There was (still is) an issue with my 2016 Volvo Xc60's electrical wiring. I was driving, about to get onto the highway when my Volvo stalled on the on ramp. It wouldn't start, it couldn't be jumped. It had to be towed to the repair shop. They charged me over $1,000. 00 for a brand new starter, and after they did it started for one day and then it broke down again. I couldn't even drive it out of the repair shop. I had to get it towed again. The dealership said it was an electrical/wiring issue that could be very expensive. I have found out that there was a recall for 2015 Xc60 Volvos for wiring/electrical issues causing the vehicle to stall. However my 2016 Volvo Xc60 does not qualify per the repair show due to the date it was manufactured. I'm submitting this form for a safety issue because Volvo clearly knew about this issue enough to need recalls for 2015s. There should also be recalls for this same wiring/electrical issue in 2016s.

See all problems of the 2016 Volvo XC60 🔎.

My car continued to move even with the brake pedal pressed, and collision avoidance systems did not turn on. This is very unsafe - a car that doesn’t respond when the driver brakes puts everyone else on the road in danger. The first time this happened was on Sep. 6, 2022. I was driving on the highway when the car in front of me stopped abruptly. I started to brake. The distance between our cars was large enough that I should have been able to stop safely, but my car continued to move. I was unable to stop the vehicle and crashed into the car in front of me. At the time, I thought it was my fault. Although there was damage to my car, luckily no one was injured. (this was resolved, and my car was repaired, with help from shelter insurance. ) on June 13, 2023, I was pulling up to a red light behind another vehicle. I stepped on the brakes and my car jolted to a stop (I had to push the pedal down very hard to get my car to start slowing down). Then my car began to move again, even though I had not released the brake pedal. It was moving at about 1-2 mph. My car got so close to the car in front of us that the parking sensors began to beep. We would have run into the stationary vehicle if I hadn’t put my car in neutral. When the light switched to green I put my car in drive again. At the next intersection the brakes were back to normal, and my car was driving as before. I had my car towed to the local Volvo dealership. After an inspection, I was told they hadn’t found anything wrong. I left my car at the dealership for further investigation, and was given a loaner. I don’t know if there is a connection, but both times this happened, I had been driving on the highway at high speeds (70 mph) for a few hours before trying to brake.

Srs airbag light came on three times in a month but did not stay on. Took it to Volvo dealership to see what the issue was. According to dealership- there was loose pin tension in the left front door harness. They checked for codes and received srs b11a081 left side pressure sensor message failures. Followed vida fault tracing and found the loose tension in srs pins in the driver door harness. They had to replace the srs terminal pins and splice wiring. The dealership did mention that this has happened with 3 or 4 different Volvo models already this year. It sounds like it's a defect in the manufacturing of the srs system within the doors. However, Volvo warranty will not cover this repair. My primary concern was that the airbag was deactivated this entire time, even when the light was off. Again, the warning only came on for three trips in an entire month. I had assumed it was a software glitch, since when my software needs updating electrical things start to happen (I. E. Spacial sensors going off when nothing is around me and I'm parked).

After not driving for several months, both batteries in my 2023 xc 60 failed to function. Volvo replaced both batteries. Two weeks later, the car did not recognize the key. The dealer replaced the smaller battery for a second time and updated the software. At the moment, it still works.

I've experienced many problems with the google built in system in this Volvo. But the one that keeps happening is the speed sensors. The car is supposed to read traffic signs, including speed signs and alarm when exceeding the posted speed limit. It does not work. For example on i66 east bound in virginia, the speed limit is not 80mph, it is either 60, 65 or 70 if using the express lanes. The Volvo keeps showing the speed limit on this interstate as 80, see attached images showing speed limit sign at 80. Complained to Volvo, they blamed google. Complained to google, they blamed Volvo. Other roads have the same sign recognition. The car infotainment & safety features randomly shut down, or fail, while driving and the vehicle has to be reset often. Back up cameras quit working while backing up sometimes it will not go into reverse without shutting off the car or doing a reset.

While driving, the engine will shut off while stopped and fail to restart when the gas pedal is engaged. The car will not turn on, the steering column and brake pedal lock rendering it completely unresponsive to any attempt to restart the vehicle. It has now happened over six times and Volvo has made two attempts to fix it, but it continuously occurs.

I've had my Volvo for 6 months and two weeks ago I started getting warning alerts that the braking system, lane departure system and other electrical systems were having issues (the doors wouldn't lock and car wouldn't start). I've taken the car to the Volvo dealership 3 times and they have been unsuccessful in determining what the issue is. There is something wrong with the software and a software update that was installed on my car at the first service visit (when this began happening 2 weeks ago).

I have had 5 visits with problems with engine , braking sensors, and automatic braking incidents when no obstruction is noted. Propulsion system failure has occurred 3+ times and turtle mode has come on and limited my speed to 30 mpg. It has also started bouncing and shaking while in reverse. I am extremely concerned about the safety threats and lack of consistency when taking it to be repaired.

What component or system failed or malfunctioned, and is it available for inspection upon request? -the backup camera system fails to respond intermittently. Often times the screen will remain black for several seconds while backing up before the screen shows any picture. Other times it will come on, and then flash to black while you are backing up. This is a major hazard should a child run/walk behind a car, when this occurs. I'm hoping others have expressed this problem so action can be taking. How was your safety or the safety of others put at risk? -since backup cameras are a federal requirement since 5/2018. The failure to function on these new cars I find to be unacceptable. Even more so given that Volvo is supposed to be a brand dedicated to safety. Has the problem been reproduced or confirmed by a dealer or independent service center? -indirectly yes, the Volvo dealership acknowledged that the new google system is slow to respond at times. But they said a new software update would fix it. I have found this to not be the case and it seems to be happening more frequently now. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -yes by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -no.

Now on two occasions found car completely without power after sitting unused for 2 or 3 days. On both occasions car plugged into level 2 charger overnight (this is a plug in hybrid model). Required jump start after having to use emergency key to get inside. After jumpstart, received numerous propulsion system errors as well as on first incident, errors saying sos communication system disabled. Dealer replaced tcam battery with fresh one stating that computer tries to do updates and drains battery, and dealer lot has occasional dead cars with similar issue. On second incident, car moved into “turtle” limp home mode with critical 12v charging messages. In both instances, car was in a conditioned garage around 48 degrees. Hybrid battery was 100% charged in both cases. Concerned there is a batter drain due to tcam or main software systems. This is more than inconvenience - this could be a real danger to have a car that may not start reliably after sitting for 48 hours, such as an airport or other setting where getting help is difficult. Limp home mode is driving hazard. There are multiple instances of this on Volvo websites that seems to impact multiple t8 models with a plug in hybrid power train and google aaos infotainment/car system architecture. Please help!.

The vehicle performed an over the air update which failed. The vehicle became inoperable. The vehicle was force started with dash lights indicating multiple system failures. The infotainment system has crashed multiple times rendering climate control non usable. A loaner 2023 Xc60 was provided which also resulted in the infotainment center crashing twice. Dealership acknowledged the issue but has no solution for the issue. My concern is there is no guarantee the other safety features are functioning correctly if the most simple electrical component of the vehicle is failing.

I purchased the car in April 2022. Did not have any issues until February 2023. Initially, the engine light came on with a turtle icon in the dash screen. I was driving and the car would not go over 45 mph. On a busy street . The car was hesitating badly and also said something about the propulsion? Volvo ontario towed it from my business and supposedly fixed it. Fast forward the following week, engine light came. Back to dealer, who said the software at that time was not available and it was a recall. A few days later they said they were disconnecting the engine light until new update was available. Back to dealer with update now installed, supposedly this would fix all the engine issues. A few days later, 3/7 I got into car and started it . This mesage came on, "slow down, the vehicle will reduce speed. Propulsion system failure", followed by ,"propulsion system service required" with yellow engine light on. Backed out of the driveway and the car started vibrating and shaking violently. Currently waiting on Volvo for next steps. I am so dissapointed with this car and it is a huge concern for safety. I purchased this car because of their reputation for safety.

The contact owns a 2023 Volvo Xc60. The contact stated upon shifting into park (p), the gear shift indicator light displayed that the transmission was in park (p); however, the vehicle continued to roll. The contact stated that he continuously pressed the park (p) button until the vehicle responded. There was no warning light illuminated. Additionally, the contact stated while driving at various speeds with adaptive cruise control (acc) mode engaged, the steering wheel independently pulled to the right aggressively. The contact stated that he used physical strength to pull the steering wheel back to the left; however, the steering wheel failed to return to the center position and continuously turned to the left, then to the right. The contact also stated that while driving with auto centering feature activated, the vehicle was driving from side to side. The vehicle was taken to the dealer, where an unknown software upgrade was performed. Additionally, the contact received an unknown notice for mandatory software update. The contact stated that the software update was performed; however, the failure worsened. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 400.