Defroster/defogger/hvac System Problems of Volvo XC90

The contact owns 2019 Volvo Xc90. The contact stated while parked and occupied in the vehicle or while driving various speeds, the contact noticed when attempting to turn the air conditioner on she noticed that the a/c unit was not working as intended in the vehicle. The contact mention she can hear a clicking noise coming from the air conditioner. An independent mechanic and a dealer was contacted. The vehicle was taken to a dealer where they recharged the vehicle and no diagnoses, the vehicle was then taken to an independent mechanic where it was diagnosed that the rear air conditioner vapor needed to be replaced, the vehicle was then taken back to the dealer where they informed her the rear and front vapor needed to be replaced . The vehicle was not repaired. The contact mention these failures have occurred on several different occasions. The manufacturer was notified of the failure, and they offered her one thousand dollars out of the seven thousand. The failure mileage was approximately 35,000.

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The contact owns a 2018 Volvo Xc90. The contact stated that the a/c unit failed to operate as needed, causing the hvac system to become inoperable. The vehicle was taken to a dealer where a diagnostic test was performed, which showed that the evaporator core inside the hvac system was cracked and needed to be replaced. The contact attempted to have the part replaced; however, the contact was informed that the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 100,000.

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