Sun/moon Roof Assembly Problems of Audi Q5

The contact owns a 2021 Audi Q5. The contact stated while driving 50 mph on the interstate, there was an abnormal booming sound coming from the sunroof, and the contact noticed that the sunroof was shattered. The contact drove to the residence and reported the failure to the insurance company. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was approximately 51,000.

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The contact owns a 2018 Audi Q5. The contact stated while driving 30 mph, several unknown warning lights illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build up, that damaged the control module. The contact stated that the drain lines need to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the owner’s manual did not provide guidance on sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

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The contact had leased a 2023 Audi Q5. The contact stated while driving 70 mph, an abnormal sound like a gunshot sound was heard. The contact pulled over at the nearest exit and discovered that the rear panoramic sunroof had shattered without impact. The contact Audi new orleans (3400 n causeway blvd, metairie, la 70002); Audi chattanooga (6001 International dr, chattanooga, TN 37421); Audi asheville (621 brevard rd, asheville, nc 28806) and was informed that the panoramic sunroof could not be replaced. The contact was referred to other independent mechanics. The contact stated that one dealer offered a temporary repair by placing tape over the sunroof; however, the tape flew off the vehicle soon after leaving the dealer. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

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The contact owns a 2018 Audi Q5. The contact stated that while driving at an undisclosed speed, the auto start/stop, fog lights, and several other unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain was clogged, causing the rear driver's side comfort control module to be flooded with water. The dealer determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was then taken to an independent mechanic, who determined that the comfort control module and sunroof drain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.

The contact owns a 2021 Audi Q5. The contact stated while driving 60 mph and exiting off a ramp, the sunroof exploded without impact causing shattered glass to enter the vehicle and falling on the driver. The contact stated that no object had struck the vehicle to cause the failure. The contact pulled over to the side of the road and inspected the vehicle before driving to the residence. The contact had the vehicle towed to an independent mechanic who inspected the vehicle but could not diagnose the cause of the failure. The local dealer was contacted regarding replacing the sunroof. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.