Door Latch problems of the 2007 Cadillac Escalade

Chrome plating on interior door handles has peeled resulting in a razor-blade like effect causing injury to hands when using door handles. Senior citizen age 78 injured hand while using door. Despite this being a known defect, gm refuses to replace these handles at their cost and has not issued a recall. These handles were replaced approximately two years ago because of the same defect and the new ones installed have suffered the same problem. According to NHTSA action number ea10004, "in July 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles. Recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign. In June 2011, gm added the remaining interim population (Sep-oct 2006) to the scp. " Cadillac has informed me that my vehicle, despite having this defect, and despite being listed in the NHTSA report, is not a part of the scp. Why is that?.

The contact owns a 2007 Cadillac Escalade. She stated that when opening the door, her finger was cut by the drivers side front chrome door handle. Upon further inspection she noticed that the chrome finish on the door handle begun to degrade. The vehicle has not been taken to a dealer, nor have any repairs been made. The current and failure mileages were 19000.