Automatic Transmission Torque Converter Problems of Cadillac Escalade

Vehicle has been to the dealer 5 times for transmission and torque converter issues related to harsh shifting, stuttering, slamming into gear and otherwise terrible shifting. The fluid has been flushed 4 times and nothing has solved the problems and they claim there is nothing wrong and charged me a diagnostic fee the last time to perform no actual work.

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Took car in Feb 2019 to repair torque converter. Was replaced and now is back to shaking at random times. This should be a recall as Cadillac has numerous problems with powertrain on Escalades from 2015-17.

Vehicle vibrates excessively when driving. At first I thought it was due to road conditions but then realized the vibration resignates from my vehicle drivetrain. Took it to dealership and they informed me it's my torque converter. Apparently there are many complaints with this issue with 6 speed transmission operated vehicles from gm. Still waiting on recal from gm to be published.

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Shudder / vibration between 45 - 65 mph. Cause was torque converter. 85 - 90% of vibration was mitigated. Continue to have steady vibrations 65 -70mph and above. Dealer also installed new tires / wheels and I have had a road force balance.

Purchased 2016 Cadillac Escalade esv for my wife on our 10 year anniversary. Car was everything we dreamed of until around 15k miles. Between 40-50mph started noticing a constant shutter. The entire vehicle would drive like we were driving over the warning bumps on side of road. In the same time frame we started noticing the vehicle would shift hard from park to reverse at various times. Contacted dealer and scheduled a appointment. After having vehicle for a couple days I was called to pick up. Once there I was told there was no issue or they could not duplicate. I insisted there was a problem and went from service to sales person who has sold me my last 4 vehicles. He talked with transmission specialist and said he knew what to do. So they flushed the transmission fluid. I was concerned because that is a 40k mile requirement, not 15k mile. I was informed that from time to time the fluid from factory is incorrect. So I accepted. 2nd time same shutter and fluid flushed again 3rd time same shutter, shifts hard, jerking, vibration when idle, fuel milage decrease and power loss and hesitation when trying go. Changed torque converter and flushed fluid again. Reprogrammed transmission. 4th time same shutter and vibration. Changed fluid, replaced motor mounts. Nothing to the hesitation or hard shifting. Final time have been told nothing can dupicate. We are still having shutter and the worst of all is the hestiation. Car is currently parked and will remain parked. It is a safety concern and we will not put innocent lives at stake for a car not operating as designed. I seeked assistance from dealer and gm several attempts. Currently had to seek a lawyer to assist.

The contact owns a 2017 Cadillac Escalade. While driving various speeds, there was an abnormal shuddering and vibration from the vehicle. The contact also stated that the vehicle failed to shift into gears properly. The vehicle was taken to dale earnhardt jr. Buick/GMC (1850 capital cir ne, tallahassee, FL 32308, (850) 270-1453) where it was diagnosed that the torque converter was possibly defective. The vehicle was repaired; however, the failure recurred. Additionally, the contact stated that three of the four tires were also replaced; however, the vibration and shuddering persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.

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