Mid/rear Seats Assembly Problems of Cadillac Escalade

Car purchased February 2019 brand new. When seat cooling, the back of the driver and passenger seats heat up in all cooling modes from high to low. Return vents on back side of driver/passenger seats blow out very hot air providing safety concern if touched by passenger. Infrared therm. Personally purchased and recorded a log of seat temps for over a month. Return vents on back of both seats reached a maximum of 132fon drivers side and 129f on passenger. On average, infrared therm. Showed driver/ passenger back of seats measuring avg 92-96 degrees f. On ocassion cooling seats work with no issue but usually occurs 15 minutes into driving with cool on. When seat cooling turned off, seats/vents cool off. When turned back on seats/vents heat up. Car serviced by dealership three times for this problem. After notifying gm customer relations with certified letter, a gm service engineer was sent to assess my car issues on the third time. Per invoice 10644 9/24/19, gm service engineer confirmed there was air being trapped in foam of back seat causing return air vents to heat up. He measured the back seats to heat to 81f after two test runs only with a digital thermometer. His correction is removal of open celled foam in back of driver and passenger seats and repositioned then removed hot air exhaust ports on lf/rf seat back coolers. Notes cooling seats operate as designed. I am not comfortable with removal of manufacturers design parts for functioning of car. Have confirmed other Cadillac SUV owners have heating issues with return vents in a 2016 SUV serviced by same dealership and problem still occurs. Also, 2019 Escalade esv loaner provided to me exhibits exact same issues as those reported in my car with heat in back of seats and return vents during cooling seats activated.

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The rear seat head restraints do not raise to the standard recommended by 49 cfr 571. They can be lifted to 26 inches, not 27 1/2 inches min. As the standard recommends which renders them not safe for full size adults. As a result, many passengers refuse to sit there, rendering my "sut" 5-seater to be a 2-seater vehicle. The restraints are also not lockable. Thank you for the attention to this matter. I would like to have this condition fixed. Cadillac recognizes that all their Escalade exts are the same but refuses to acknowledge that they are not standard and need fixing. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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The contact owns a 2008 Cadillac Escalade. The contact stated that the second row seats did not lock in the up position and when she drove, the seats would fall back. The vehicle was inspected at an authorized dealership where the contact was informed that the seats were designed that way. The failure mileage was approximately 38,000. The current mileage was 39,085. Updated 8/25/10 updated 08/27/10.

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While driving right rear passenger seat caught on fire. Consumer was able to maintain control of the vehicle and pulled over. Vehicle was towed to the dealer for inspection. The dealer replaced the seat. Consumer stated this incident happened three times earlier.

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