Power Train Problems of Cadillac Escalade - part 2

The engine suffered catastrophic failure, piston number six 6and connecting rod broke in pieces and made a hole on the block. This is a l 87 engine 6. 2 l.

See all problems of the 2025 Cadillac Escalade 🔎.

The contact owns a 2019 Cadillac Escalade esv. The contact stated while driving approximately 65 mph, the rear wheels locked up and the vehicle stopped moving. There was no warning light illuminated. The vehicle was towed to the residence, and the vehicle was not driven. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA campaign number: 26v085000 (power train); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 127,000.

See all problems of the 2019 Cadillac Escalade 🔎.

While driving my 2021 Cadillac Escalade on an interstate highway at approximately 70 mph with my family, including two minor children, the vehicle suddenly and without warning lost propulsion, shut off, and shifted into neutral. This occurred in active traffic and created an immediate safety hazard. A warning message appeared instructing me to restart the vehicle. After several minutes navigating traffic, I was able to restart the vehicle briefly and exit the highway. Shortly thereafter, additional dashboard alerts appeared indicating critical engine and transmission failure. After exiting the highway, the vehicle shut down completely at a traffic signal and failed to restart. The vehicle was immobilized in an active roadway until police assistance arrived to prevent a rear?end collision and a flatbed tow was arranged. The sudden loss of propulsion at highway speed placed vehicle occupants and surrounding motorists at serious risk. The vehicle is available for inspection and was diagnosed as having a seized engine on March 9, 2026, by diamond Cadillac in [xxx] . This failure did not occur without warning. Prior to this incident, I repeatedly reported excessive oil consumption to the selling dealer, otto Cadillac, from whom I purchased the vehicle in April 2025 as a certified pre-owned vehicle. On two separate service visits, I reported oil consumption exceeding two quarts between recommended service intervals and requested that this be documented. I was advised that the consumption was “within tolerance” and was later informed—incorrectly—that this tolerance applied to my engine configuration. Otto Cadillac performed a recall-related inspection and implemented the manufacturer-directed remedy consisting of an oil cap replacement and a change in oil viscosity to sae 40. No mechanical repair or deeper diagnostic action was taken. The subsequent engine seizure confirms that these mitigation measures did not resolve the underlying defect. Information redacted pursuant to the freedom of information act (foia),.

See all problems of the 2022 Cadillac Escalade 🔎.

My 2017 Cadillac Escalade with the 6. 2l v8 engine experienced afm (active fuel management) valve lifter failure. While driving on the freeway the vehicle began stuttering and shaking violently, and it felt as though I had lost control of the vehicle. The check engine light illuminated and diagnostic codes p0300 (random misfire) and p0304 (cylinder 4 misfire) were found. The vehicle was confirmed by a Cadillac dealership to have collapsed afm lifters on the right side, a faulty valve lifter oil manifold (vlom), and a broken exhaust bolt requiring extraction. The engine was also showing slightly low compression at times and making noise on cylinder 4. This is a known defect in gm's afm system across multiple model years. The failure poses a serious safety risk as the stuttering, shaking, and sudden loss of engine power occurred unexpectedly at freeway speeds, significantly reducing my ability to safely control the vehicle. The repair has been confirmed and quoted by an authorized Cadillac dealership. The vehicle is available for inspection upon request.

See all problems of the 2017 Cadillac Escalade 🔎.

I am filing a safety complaint regarding my Cadillac Escalade due to a transmission/valve body failure occurring at approximately 77,100 miles. The vehicle began experiencing transmission-related issues including harsh shifting, hesitation, abnormal operation, and unsafe drivability concerns. The vehicle was diagnosed by the repair facility as requiring a transmission valve body replacement. I was then informed that the required valve body is currently on national backorder with general motors, and my vehicle has now been out of service for over two months with no estimated repair completion date available. After researching the issue, I discovered numerous other gm owners reporting similar transmission valve body failures involving Cadillac Escalades and other gm full-size suvs and trucks equipped with similar transmissions. The widespread nature of the failures and the nationwide parts shortage raise serious concerns regarding reliability and potential safety defects. This issue creates a significant safety concern because transmission failure can affect acceleration, shifting, drivability, and the vehicle’s ability to operate safely in traffic conditions. I am requesting that NHTSA investigate these transmission valve body failures and the related nationwide parts shortage affecting gm vehicles.

Car was driving fine, randomly at 10k miles, the car started turning off. Thank god I had reached my house before it died out on me. I called the Cadillac dealer and brought it in. Apparently a plug was fusing, which caused a shortage to the engine.

Mileage: 90,406 2015 Cadillac Escalade engine: 6. 2l v8 ecotec3 has experienced lifter and camshaft failure, and the vehicle is now stalling while driving, creating a serious safety risk. I transport my disabled child daily, and the stalls are unpredictable, putting us and other drivers at risk. This issue is consistent with the pending class action harrison v. General motors llc, which alleges that 2014–present Cadillac Escalades with 6. 2l afm/dfm lifters can fail, causing engine noise, stalling, and catastrophic engine failure. The vehicle was service on 3/02/2026 at riverview Chevrolet GMC for these issues and a complaint was summit to gm for these problems. Since after having the vehicles services I have had issues with the vehicle stalling while in progress and while driving causing me to be very scary that the vehicle will completely stall out or shut down on me while on the road driving causing an accident. Please help me resolve this unsafe matter. Thank you!.

See all problems of the 2015 Cadillac Escalade 🔎.

On February 21, 2026, my 2022 Cadillac Escalade esv experienced a sudden and complete engine seizure at highway speed at 57,825 miles just 8,613 miles after passing gm's picoscope inspection under safety recall n252494000 (NHTSA campaign 25v274). After fueling, I entered a highway on-ramp and accelerated to approximately 70 mph. Within 30 seconds, the engine lost power completely with no prior warning lights, no diagnostic trouble codes, and no audible warning. The only dashboard notification was a prompt to press the start button. The vehicle behaved as if shifted into neutral, decelerating rapidly from 70 mph to 40 mph while I was navigating an exit merge ramp. I reached the right shoulder safely. Under normal weekday traffic, this failure on an active merge ramp could have caused a serious collision. The engine would not restart. The vehicle would not shift out of park. Onstar could not remotely start the vehicle. A tow truck was dispatched; the operator could not shift the vehicle to neutral and required a dolly. The dealership confirmed the engine had seized and the engine would not crank. A complete engine replacement was performed under the recall warranty (ro 606490). The recall remedy was performed August 20, 2025 at 49,212 miles. Gm records confirm the picoscope result: "engine passed. " the engine seized 8,613 miles later with no warning. This is consistent with 30-plus NHTSA complaints reporting loss of propulsion after the prior remedy, and demonstrates the inspection-based remedy is insufficient to identify engines at imminent risk of seizure.

The engine. I’m told my engine is not part of the recall but makes an extremely loud sound on start up. Been to dealer just for them to say the vehicle is not part of the recall. Recently called roadside assistance because the vehicle shut off in the middle of traffic. Took it back to dealer, nothing they can do, just keep bringing it back! now warranty has expired & sound is getting worse.

See all problems of the 2021 Cadillac Escalade 🔎.

Transmission would intermittently lock up and cause rough running conditions. Occasionally causing wheels to lock up and the vehicle to lose control. Took the vehicle to multiple service facilities and was told this is a common issue with this transmission and it is in need of replacement to remedy the issue. The vehicle has 85,000 miles on it.

On September 8, 2024, while traveling approximately 75 mph on interstate 4 with my wife and five children, this 2023 Cadillac Escalade experienced a sudden catastrophic loss of engine power following a hard shift. Steering, braking assist, and acceleration were effectively lost and the vehicle shifted into neutral without warning. We were nearly struck by a tractor-trailer while attempting to reach the shoulder and were stranded on the highway in unsafe heat for over an hour without roadside assistance. A dealership inspection confirmed catastrophic internal engine failure involving metal debris and spun bearings, requiring complete engine replacement and related component repairs under manufacturer direction. The vehicle was out of service for approximately 15 days. The failed components and repair documentation are available for inspection through the dealer and manufacturer. No prior warning lights or messages were present before the initial failure. On February 8, 2026, the replacement engine experienced a second sudden loss-of-power event. The day before, the vehicle briefly lost propulsion near 40 mph approaching a stoplight and restarted with difficulty. The following day, while backing from a parking space into an active roadway, the vehicle again lost propulsion and became disabled, nearly resulting in a collision with an approaching truck while surrounding traffic was forced to stop. This repeat failure of the engine/powertrain system has been reproduced and confirmed by a dealership and previously inspected by the manufacturer. The recurring sudden loss of propulsion without adequate warning creates a serious and ongoing safety hazard to occupants and surrounding motorists. The failed components and vehicle remain available for inspection upon request.

See all problems of the 2023 Cadillac Escalade 🔎.

The calapsable lifters have failed and I need to have them replaced as well as the cam shaft. Why isntthe 2020 Escalade on the recal list of 6. 2l engin recalls?.

See all problems of the 2020 Cadillac Escalade 🔎.

I had a complete engine failure while driving. This was after going through the recall inspection in September 2025 where they looked, changed the oil and said everything was okay,.

Received a recall letter that stated the engine in my 2023 Escalade with roughly 49,000 miles on it at the time. Has problems with the engine breaking down and shutting the entire vehicle off. Took the car to the dealer to fix per the recall letter. They stated they only needed to replace an oil cap and put better oil in the car, and not replace the engine as stated in the recall letter. About two weeks later the transmission started to slip and the car would not go over 50 mph, in addition it would switch automatically into 4wd and get stuck in 4wd. Took the car back to the dealership they did not replace transmission they stated it may have something to do with the recall or an electrical issue. About 8,000 miles later I was driving on the highway taking kids to school and the entire vehicle just shut down completely, I could not brake, steer, control the car in anyway possible. I was riding what felt like a death trap. I was so scared for my family and myself, the car came to a stop on its own pretty drastically. I thought I was going to get slammed into or hit the car in front of me. Luckily I was not hit. The car prompted to push the start button, I tried to start the car, nothing. There was still music playing but the screens were all black, also the engine did not turn over at all. I could not put on my hazards either. I called a tow truck while sitting there and got the car towed to the dealership. The dealership took 3 days to get back to me and stated it was the engine and they are going to have to replace it with a new engine. In addition they would not provide me with a time frame at all, or a temporary vehicle to take my kids to school in. I feel this should be illegal with what has happened to me, I got regular oil changes and maintenance done. If they are still using this engine someone will end up dying from this poorly engineered engine and car. Cadillac once had a great reputation, I regret putting my kids and my life into this automobile.

Complete engine failure happened while driving at slow speed. Engine recall had been completed on September 3, 2025. No replacement recomended. Complete engine failure happened on January 12, 2026. Had towed to dealership. Dealership just confirmed to me that it will need to have engine replaced on January 19, 2026. There was no sign or symptoms right before the failure.

Component/system involved: engine / powertrain and vehicle electronic control systems, including serial data gateway module description of failure: while driving at highway speed (approximately 60 mph), the vehicle experienced a sudden and complete loss of propulsion without warning. Engine power was lost while traveling on an interstate, forcing me to pull onto the shoulder without propulsion. The loss-of-power event occurred more than once during the same trip. The vehicle was towed to an authorized Cadillac dealership for inspection. Dealer diagnosis confirmed internal mechanical engine failure, including metal debris present in the engine oil, requiring full engine replacement. During diagnostic procedures, the dealership also identified electrical communication faults involving the serial data gateway module, including voltage fluctuation and wiring chafing within the vehicle harness. These faults caused loss-of-communication conditions between control modules and required repair. Safety risk: the loss of propulsion occurred at highway speed with passengers present in the vehicle, creating a serious safety hazard. Sudden power loss on an interstate increased the risk of collision due to the inability to maintain speed or maneuver safely in traffic. Confirmation / inspection: the failure was confirmed by an authorized Cadillac dealership. The engine was removed and replaced due to internal damage. Electrical communication faults related to the serial data gateway module were also confirmed and repaired. Warning indicators: no warning lamps or alerts were displayed prior to the loss of propulsion. Communication faults were identified during post-failure diagnostics. Current status: the vehicle has undergone engine replacement and electronic repairs and is currently under post-repair monitoring due to the severity and safety implications of the failure. Availability for inspection: the vehicle and repair documentation should be available through dealership.

See all problems of the 2024 Cadillac Escalade 🔎.

Transmission control module went out of the blue, caused limp mode on the highway and barely got off. Damaged the transmission, had to replace by Cadillac. 2 weeks later after I got the car back, blew 3 fuses and the starter while driving. Had to get towed back over 100 miles. 3 days later the engine completely blew and they had to replace it. This was the second time this happened, first since ive owned it.

On December 19, 2023, when pulling out of a parking lot onto the street, pressing the gas vehicle jerked and would not accelerate. No lights on dash. Drove less than 1 minute and turned down a side street, to get out of traffic while going slow/no power. Stopped at stop sign, went thru intersection. Went to next intersection, at stop sign, vehicle shut off, in the middle of traffic. Still no dash lights. Vehicle would not start. Turned on hazard lights. While waiting for tow truck, tried cranking several times. After about 3 hours check engine light came on, with a red light to the right of check engine light. At the same time as the check engine, I received an alert via the Cadillac app 12v error, please crank vehicle. Each crank try, dashboard would light up/cycle but vehicle never started once it shut off. Tow truck driver thought it may be battery. Tried getting vehicle to crank. No joy. Towed to dealership which replaced transmission in August 2025, 3395 miles ago to find my engine seized up after recall n252494000 performed, picoscope test and oil type changed. Now this. Patience is really being tried. Another month without vehicle. Payments are continuing.

The vehicle experienced a loss of propulsion 2 times when idol at traffic lights due to an uncommanded shift into neutral while stopped at a traffic light, requiring the vehicle to be restarted to regain drive. These events occurred after a longstanding history of front end vibration and grinding noises that have been repeatedly reported to a gm authorized dealer since October 2024. The most recent gm authorized dealer repair order documents the loss-of-propulsion event, metallic oil and states that the issue could not be duplicated, that no root cause was identified, and that engineering could not rule out a connection to known recall-related engine issues after 32 days at the dealer with 198 miles driven. At this time, no corrective repair has been identified, and the condition is intermittent and unpredictable, creating a safety concern when operating the vehicle in traffic. I uploaded some repair orders including one from the first incident in October 2024 and then I uploaded the most recent repair order from January 2026 where they are still unable to replicate the issue or say the car is safe to drive as this is potentially related to the l87 recall per service manager notes . There are several repair attempts in between the original and the extended out of service for loss of propulsion in December and January.

I was driving on the freeway on cruise control going 80 mph. All the sudden my speedometer dropped and I had no power. My transmission light started blinking cruise control stopped working and my car started shaking violently and sounded clunky. I had to pull over to the shoulder immediately. I called my mechanic and he told me not to drive it any further so we towed the vehicle to his shop. There was absolutely no warning signs. This was the only sign something was wrong.

My 2022 Cadillac Escalade diesel (3. 0 lm2) is experiencing a failure of the engine coolant control valve, a known defect addressed by gm under special coverage bulletin n252508341. The failure causes: •intermittent reduced engine power •high-speed radiator cooling fans running continuously •check engine light •emissions system malfunction as a result of this condition, the vehicle fails emissions/smog testing and cannot be registered or legally operated in my state when the fault is active. The reduced power condition occurs unpredictably during normal driving, creating a drivability and safety concern, especially during merging, highway driving, and traffic conditions. Gm has acknowledged the defect through a special coverage program but has denied repair coverage due to salvage title branding, leaving the vehicle with an unresolved emissions-related defect that affects safe operation and compliance. This issue is unrelated to any prior damage and occurs during normal vehicle operation.

At approximately 6:45pm on Friday November 14, 2025, while driving among tractor trailers in the passing lane at highway speed on westbound rt 30 near mile marker 191 (lancaster, PA), my 2022 Cadillac Escalade esv sport platinum experienced a complete loss of propulsion. This catastrophic and sudden engine shutdown came with no warning lights, no symptoms prior to a complete loss of power. The vehicle had previously been inspected as part of the recall service by fred beans Cadillac in doylestown months prior and customer was informed it had passed the recall inspection and was given the recommended corrective action - (new oil [0w40], oil filler cap and new oil filter). Customer had absolutely no reason to suspect this engine had issues, because it "passed" gm's recall. . . This vehicle's unexpected & compete loss of power gravely endangered the lives of the vehicle's four occupants who were absolutely terrified during this experience ! I put the vehicle's hazard lights on and guided it to a stop on the right shoulder of rt 30 at the mile marker 191 westbound. I contacted my insurance provider's roadside assistance for a flatbed tow off the highway. Vehicle was eventually flatbed to kelly Cadillac for engine diagnosis. [will give much more details in subsequent communications as the characters here are limited] we are awaiting Cadillac dealer's diagnosis of the cause of this catastrophic engine failure with complete loss of propulsion at highway speed (after the recall was performed and vehicle was cleared). I have added photos of the confirmation from the insurance company's dispatch of a flatbed to my location on rt 30 as well as a screenshot of us on the right shoulder of rt 30. I have attached text messages received from gm of the engine issue that were received after the vehicle was stopped on the shoulder of highway. My family - and others on the highway that evening - could have been gravely injured or even killed by this Cadillac's complete malfunction !.

The transmission gear make noise when the gear shift and the engine have loud noise tick tick inside the engine . I’m feel not safe to drive and feel very stressful of my car . I can’t sleep due to car not safe drive.

While driving there was a loud noise and car started shaking and continued making clunking sounds. Had to pull over. Vehicle is not drivable. Had it towed to the dealership, they are saying the ther is an issue with a rod and engine is blown and needs a new engine. They are describing the same exact issue that this motor is on recall for other vehicles with the same motor and same year, but for some reason the manufacturer won't put ours on the recall list.

The vehicle has experienced the same safety issue on two separate occasions. While driving, the vehicle suddenly lost power and displayed a “conditions not correct for shift” warning message. During the incident, the vehicle became stuck in drive and could not be shifted normally. The brakes also did not respond as expected, creating a significant safety hazard and making it difficult to maintain control of the vehicle. The failure occurred without warning and has happened more than once, raising concerns about the safety and reliability of the vehicle’s electrical, powertrain, and braking systems.

2023 Cadillac Escalade, 6. 2l v8 (rpo l87). Subject of recall 25v-274 and NHTSA investigation rq26-001. Over the past year, this vehicle has been out of the shop only about 90 days total. The rest of the year it has been in dealer service at gm/Cadillac dealerships for a recurring, undiagnosed loss-of-power defect. It is currently in dealer service. Failure: the vehicle has suddenly lost all motive power on three separate occasions. Engine runs, vehicle loses all drive power, will not restart. Two events occurred at approximately 80 mph on an interstate highway. One occurred with children in the vehicle. The only warning is a “service rear axle” message that appears just before power loss. No diagnostic trouble code has isolated the fault. Root cause has not been diagnosed. Repair pattern: six dealer visits across two Cadillac dealerships in one year. Interventions have included two battery replacements, a full engine replacement under recall 25v-274, an approximately $1,500 charge categorized as diagnostic with no repair labor documented, and most recently a “wiring harness manipulation / re-wrap” performed over approximately 90 days. Dealer personnel described the fix as “manipulation fixed it” — which is not a diagnosed repair. On at least one return of the vehicle, dealer personnel stated in the presence of a witness that they were not certain the defect had been fixed. The “service rear axle” warning returned within three days of the most recent repair. Post-recall: the engine was replaced under recall 25v-274 and the loss-of-power failures continued afterward. This is directly relevant to rq26-001, examining post-recall-remedy failures.

Vehicle make: Cadillac vehicle model: Escalade model year: 2022 component(s) affected: engine, fuel system, powertrain, vehicle stability control incident date: [insert date of incident] mileage at time of incident: [insert approximate mileage] summary of complaint: while driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. This was due to an injector breaking off inside the engine, sending metal fragments into the camshaft, which subsequently locked the motor. This created an extremely dangerous situation as the vehicle became unresponsive and unstable at high speed. Just two days prior to this incident, the vehicle had been serviced by quantrell Cadillac in lexington, ky, where a recall repair involving the engine was performed. Despite that service, a catastrophic failure occurred almost immediately afterward. After the breakdown, quantrell Cadillac attempted repairs over the course of three weeks. These repairs included replacing the injectors, camshaft, and other components, before eventually replacing the entire long block. However, upon picking up the vehicle, it is exhibiting the exact same failure symptoms again—making a popping noise, stalling the engine, and becoming unsafe to operate. This vehicle is clearly not safe to drive and poses a serious risk to myself, my passengers, and others on the road. There have already been multiple recalls related to this issue, indicating a broader systemic problem. We are requesting the NHTSA’s immediate assistance to investigate this safety issue and help us obtain a replacement vehicle that meets all applicable federal safety standards. This level of repeated engine failure & instability is completely unacceptable for any vehicle—especially one with such recent manufacturer service and recall repairs. When this stall occurs, the entire computer system & all safety features are shut down and collision avoidance is also disabled. Have viideo.

Persistent engine failure and safety hazards – 2020 Cadillac Escalade esv 97000 miles the vehicle suffered a major engine failure while traveling at highway speeds. The incident began with a loud mechanical knocking from the engine, followed by a sudden loss of propulsion and the vehicle entering "limp mode. " both the check engine light (flashing/solid) and multiple safety system warnings illuminated simultaneously. Diagnostic reports confirmed multiple cylinder misfires. Despite thousands of dollars spent at various independent service centers, the underlying mechanical issues persist, rendering the vehicle unreliable and unsafe for operation.

On August 5, while driving on I-79 at 78 mph, our Escalade suddenly and completely shut off. The entire system failed — no power, no control — while our three children were in the car. This is the second gm vehicle we’ve owned to do this. Our previous yukon denali also shut off twice at highway speeds before we got rid of it out of fear for our safety. We reached out about the Escalade recall and were assured two months ago that our vehicle was not affected. Clearly, that assurance was wrong — and we’re now reliving the exact same terrifying situation with yet another gm vehicle. My kids are traumatized and refuse to get back in the car. Frankly, I don’t blame them.

Auto started for about 5 minutes. Got in started vehicle and drove off. Immediately sounded like a motorcycle, loud exhaust. Volume of noise increased, upon acceleration. Checked under vehicle for exhaust problems when got to destination, 30 minutes drive, found nothing. Stayed about 90 minutes. Drove back home, same noise. Had vehicle towed to dealership. Informed transmission fluid pump was cracked. Upon finding out pump is internal to transmission, wondered how this could happen.

I was driving my 2022 Cadillac Escalade when suddenly the engine shut off. Lost the ability to drive forward and steering became hard. I was close to being rear-ended as I was on the highway. Towed it to the dealer who said engine seized. Installed new engine after a month of waiting and the vehicle doesn't run right. It has a rough idle. Dealer installed incorrect oil as replacement engines were supposed to retain original oil of 0w-20. Had to make numerous trips to the dealer due to low coolant, wrong oil on a new engine and rough idle. Dealer says its fine. $100k vehicle with a rough idle is a joke!.

Experienced engine failure as outline in recall for 6. 2liter l87 engines. Engine failure occured on 5/28/2025. Confirmed engine failure by Cadillac dealer on 5/29/2025. Vehicle is still in repair shop with no eta on replacement motor. Cadillac has failed to provide a comparable loaner vehicle. This is creating financial impact as I use my vehicle for work.

While on a family vacation in the black hills, I began to hear a knocking sound from the front right of the vehicle. Shortly after the engine began to sputter and multiple warning lights/ messages began to appear. Just prior to this, everything on the vehicle was functioning perfectly. We stopped operating the vehicle immediately when it began to malfunction and pulled over, leaving me and my young family stranded over an hour away from our rental cabin. The next day we were able to get a tow truck and find a dealership, denny menholt Chevrolet back in rapid city, sd that was able to look at it right away. We were told by denny menholt later that day that there was a bearing failure of the rod and piston on cylinder #8 and that the entire engine block was destroyed resulting in the need of a whole new engine. We were also told by the dealer that our vehicle was not included in the recall of all the other 6. 2 motors, however, gm was going to take care of everything including a brand new engine, rental car coverage, and shipping the vehicle back to us, all free of charge to us. Fast forward several weeks and we got a call from denny menholt stating that gm had gone back on their word and was not going to pay for any of the damages because we were 7k miles over the powertrain warranty. I have filed a complaint with gm customer service but have gotten nowhere after 3 weeks worth of phone calls and emails. The engine failure that I had is the exact same problem that all of the other 6. 2 motors have been recalled for, so I don't understand why my vehicle is not also included in the recall. This issue left me in a very bad place being stranded with a [xxx] and [xxx]. As a lifelong gm customer, I'm severely disappointed in gm and the way that they have handled my case. This Escalade is supposed to be their top of the line vehicle, it only made it to 77,632 miles before it had catastrophic engine failure, and now gm will not stand behind their product. Information redacted pursuant to the freedom of informatio.

Due to issues identified in - safety recall n252494001 l87 engine loss of propulsion we have had to get our Escalade [xxx] ) repaired with a cost of circa $9500. We are due to pick this up tomorrow. There was an issue with the lifters which caused damage to the engine and the crankshaft, the engine made a very louder noise so we pulled over . From that point on the vehicle would not start consistently, when it did it would not go into gear and would not go into neutral. My issue here is that although the issues that caused the repair to be neeed directly correlate to the recall my VIN is not included and thus we need to pay for this recall fix ourselves. Ideally my VIN and other like vehicles. Ours is a 2021 Cadillac Escalade 4d spt plat should be included. Per the recall notice 2021 Escalades are included hovwever my VIN is not. I’m trying to understand why even though the make and model is indicated in the recall. I have reached out to gm, Cadillac and the dealership and they all point to each other with no one assisting at all information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I am the owner of a 2023 Cadillac Escalade esv equipped with the 6. 2l v8 (rpo l87) engine, which is now subject to NHTSA recall number 25v274 and gm manufacturer recall n252494000 due to a known defect in the connecting rod and/or crankshaft components. This defect can lead to catastrophic engine failure, sudden loss of propulsion, and significantly increases the risk of a crash. Despite my VIN being actively flagged under this recall and the serious safety implications involved, the authorized gm dealership has repeatedly refused to perform the required inspection outlined as the first phase of the official recall remedy. Their justification is that the “remedy is not yet available. ” however, gm’s official NHTSA filing explicitly states that the recall remedy includes initial inspection, and that vehicles passing inspection will receive a higher viscosity oil change, new oil cap, oil filter replacement, and owner’s manual insert. I have expressed my safety concerns directly to dealership management, stating that sudden engine failure poses a severe risk to myself and my two young children, especially during highway operation. Despite these concerns, I was denied service, told inspections cannot begin, and informed that no timeline for inspection is available. I am requesting NHTSA intervention to ensure gm and its authorized dealerships comply with the recall remedy procedures immediately, including the inspection phase outlined in gm’s public filings. This refusal to inspect my vehicle under an active recall, while knowingly acknowledging the risk of propulsion loss, presents an unacceptable safety hazard to my family and other drivers. Please escalate this issue and require gm to take immediate corrective action.