Rearview System Braking Problems of Cadillac Escalade

23 Escalade l87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from gm advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So gm is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that gm would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac st. Augustine FL and recently at randy mario Cadillac jacksonville FL. Case number with gm[xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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When I took delivery of my vehicle in November of 2022 my rear parking and pedestrian guide lines worked perfectly and a month later they stopped working and is no longer active. Given the huge size of the Cadillac Escalade this is major safety issue and could result in a rear collision or a pedestrian being injured. I contacted Cadillac and there is no fix for this and when I start my vehicle a blue hourglass appears on my center info screen.

Vehicle: 2023 Cadillac Escalade purchased in oct 2022. At the time of new vehicle delivery the dealer in atlanta peachtree blvd, informs the reverse camera is not working completely - has issues - 1. ) missing gridlines 2. ) blue hour glass reducing the visibility while reversing the vehicle. Dealer states this is gm Cadillac issue and they cannot solve it. 3. ) there is an irritating vibration sound while driving this 2023 Escalade above 70 mph ( like a flag on top of vehicle). The dealer in atlanta, peachtree blvd cannot fix the problem even after 4 service center visits, and keeping the vehicle for more than 10 days . It is now almost 8 months since the new 2023 Escalade was purchased. Called up gm Cadillac customer support many times on 800 333 4223 since one month and registered the complaint case and even gm Cadillac does not know and does not have a clue on how to provide any solution. The customer support provided by gm Cadillac customer support team is pathetic. No response to customer complaints !!!!! the gm Cadillac customer support team is not qualified to deal with customer issues / pain. It is pathetic to have companies like gm Cadillac to ignore problems with their premium vehicle like Escalade. I do not see any other solution, hence reporting the issue with NHTSA. Manufacturers like gm Cadillac should not sell vehicles with known issues, without informing customers.

When driving the vehicle and shifting from 1-2 the vehicle jerks very hard. I have taken it to the dealership 3 times and the did all required updates needed. On the 3rd visit the dealership said this is a known issue and there is no repairing it. They said gm updated the transmission in 2019 and have not had issues since. Why would they not provide the updated transmission to all prior vehicles if it remedies the issue? while driving my car shifts so hard some times it throws me forward. This occurs when accelerating from a stop light on the road or stop and go traffic on the highway. As for the reverse issue, the car will abruptly engage the braking system making it seem as of you hit someone or someone hit you while in reverse. This occurs mainly when reversing into a parking stall. It is highly dangerous and can cause whiplash to someone who is not aware it can occur.

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