general problems of the 2010 Cadillac SRX

The contact owns a 2010 Cadillac Srx. The contact stated that while driving at various speeds a grinding noise was present coming from the front end of the vehicle. Also, while driving the vehicle would not accelerate pass speeds above 40 mph. The cause of the failures were not yet determined. The manufacturer and local dealer were not notified of the failures. The failure mileage was unknown.

See attached document for complaint.

Service rear axle message is displayed on the driver information center. The code indicates awd has been turned off which can put my safety and or safety of others at risk. Service bulletin (pi0703b) was issued for numerous 2010 Cadillac Srx, unfortunately the recall wasn't issued for my vehicle (VIN). The service bulletin was for dtc c0407 with symptom code 64, the exact same code that was found with my vehicle.

The contact owns a 2010 Cadillac Srx. The contact stated she received recall NHTSA campaign number: 21v473000(suspension) and she took the vehicle to the dealer for repairs. The contact stated after a couple weeks the contact notice that the rear end suspension had damages both rear tires. The vehicle was taken to the dealer again, were they tried aligning the rear ended with the front ended of the vehicle but was not successful. The manufacturer was contacted and they were not able to do anything because the repairs failed. The failure mileage was 156,368.

The contact owns a 2010 Cadillac Srx. The contact stated that the vehicle was repaired under NHTSA campaign number: 21v473000 (suspension) however, immediately after the repair she noticed that the vehicle had been fishtailing while driving. The contact called the dealer who completed the recall repair and was informed to bring the vehicle back for further review. There were no further repairs performed. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 150,000.

The contact owns a 2010 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact was unsure whether she had experienced a failure related to the recall. The contact also stated that while driving approximately 45-50 mph, the check engine warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 115,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac Srx. The contact stated that both adjustable rear toe links were previously replaced with non-adjustable toe links under NHTSA campaign number: 14v571000 (suspension); however, while driving at various speeds, the rear end of the vehicle felt unsteady and was vibrating. The vehicle was taken to the dealer who informed the contact that they could not align the vehicle due to the non-adjustable rear toe links. The contact stated that the failure had been reoccurring and had severely damaged the rear tires. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would follow up with the dealer. The failure mileage was approximately 145,000.

The contact owns a 2010 Cadillac Srx. The contact stated that while, driving at various speeds there was an abnormal grinding noise detected. The stability track and abs warning lights were illuminated. The contact received notification of NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer who stated the parts were not available and referred contact to manufacturer. The contact called another local dealer bill gatton Chevrolet 1000 w state st, bristol, TN 37620 (423) 482-0409 where informed the remedy parts were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 147,522. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The manufacturer was not made aware of issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle or while driving at an undisclosed speed, the vehicle made abnormal sounds when the road was wet. The stability track and tire pressure warning lights were illuminated. The vehicle was towed to the dealer, but the dealer informed the contact that parts were not available for the recall repair. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that parts were available and referred the contact to tow the vehicle to the dealer. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact received NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at unknown speed, the traction control, stabilitrak, and rear axle warning lights illuminated. The contact stated that the vehicle started to shake uncontrollably, and the steering wheel became difficult to turn, with an abnormal noise. The contact mentioned that the tires were wearing unevenly due to the defective toe link. The vehicle was taken to an independent mechanic where it was diagnosed however, the mechanic was unable to fix the defect. The dealer was contacted and hung up the phone when the contact asked for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2010 Cadillac Srx. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet center inc (101 cypress gardens blvd, winter haven, FL 33880, (863) 294-7371) who also confirmed that parts were not available the contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.

The contact owns a 2010 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension). The local dealer was contacted and informed the contact that parts were on order but could not confirm when parts would be available. The manufacturer was made aware of the issue and informed the contact to call a local dealer as some dealers might have parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an unknown speed, the rear of the vehicle swayed. The contact stated that the swaying was worse while driving in the rain. The contact stated that the traction control and the service stabilitrak warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic for diagnosis. The failure mileage was unknown.

The contact owns a 2010 Cadillac Srx. The contact stated while driving at various speeds, additional brake pedal travel was required to stop the vehicle. The contact stated that the traction control and service stabilitrak warning messages were displayed on the instrument panel and the steering wheel became firm. The contact restarted the vehicle to resume normal driving operation. The contact then received a notification for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was unavailable. The dealer was not notified of the failure. The manufacturer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was 144,464. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts distribution disconnect. G.

The contact owns a 2010 Cadillac Srx. The contact stated while driving at various speeds, the vehicle would independently decelerate with the stabilitrak warning light illuminated. The contact pulled over and restarted the vehicle to resume normal driving. The contact then received a recall notification for NHTSA campaign number: 21v473000 (suspension). The dealer was notified of the failure and acknowledged the recall; however, the part for the recall repair was not available. The contact was then given the option to have a diagnostic test performed on the vehicle which she declined. The manufacturer was also notified of the failure and offered to assist her with the failure. The contact was informed that she would receive a callback. The contact had yet to receive a callback from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact received notification of NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle was swaying from left to right. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was not contacted. The approximate failure mileage was 160,000.

On the interstate (I-74 in indiana) traveling at 70mph the rear toe link broke. My car swayed terribly back and forth and almost spun out completely. I was able to get it to a repair shop (not Cadillac) right off the highway. They said the rear toe link was broken and that caused the problem. When I called my local dealer Cadillac said back in 2015 (before I owned the vehicle) there was a recall and the toe links were "adjusted". Clearly the problem was not fixed. If there were any other cars even remotely close to me this could have had devastating consequences. The car is now in the shop (at some random shop in indiana) getting fixed but Cadillac has said they will not cover the repair cost. I do not have any documentation yet but will provide it once the car is fixed.

The contact owns a 2010 Cadillac Srx. The contact stated that soon after start-up, the "service stabilitrak" warning light would illuminate on the instrument panel. After the first warning message, a second warning message would state "service stabilitrak, reducing power," as the vehicle would begin to stall. The contact would restart the vehicle a few minutes after failure to resume normal driving. The contact then received a recall notice for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was unavailable. The dealer and the manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The failure mileage was approximately 210,000. VIN tool confirms parts not available.

Tl-the contact owns a 2010 Cadillac Srx. The contact stated that while driving at 30 mph, the traction control, engine, rear axle service, and power train warning light illuminated. The contact lost control of the steering wheel as the vehicle pulled to the left. The contact try to regain control of the steering wheel however crashed into a telephone pole. All air bag deployed. Medical attention was contacted. The contact was taken to the hospital for minor injuries to both arms. A police report was made. The police towed the vehicle to a lot where the contact is awaiting her insurance adjuster response. The police deemed the vehicle a totaled lost. The dealer nor manufacturer was contacted. The contact mentioned NHTSA campaign number: 14v571000 suspension as a possible solution to the failure however the VIN was not included. The failure mileage was approximately 107,500. Ck.

While driving my Srx through downtown area, I was attempting to make a turn and it suddenly wouldn't steer in the direction I wanted it to and when I attempted to hit the brakes it dived directly into a brick wall and all four airbags deployed and car was declared as total loss.

The contact owns a 2010 Cadillac Srx. The contact stated that while driving at various speeds, there was an abnormal unidentified loud noise detected. There was a loud noise detected from the wheel and while, driving over humps in colder weather. The stabilizer, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and the contact was informed that the stabilizer shift link, lower control arm, separation bushings, lower control arm, and a worn stabilizer in the front needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred contact to the NHTSA. The failure mileage was 43,464.

The contact owns a 2010 Cadillac Srx. The contact stated that while driving at various speeds, the vehicle would sway from side to side with the service engine warning light illuminated. The contact also stated that an abnormal grinding sound would emit from the axle. Additionally, excessive force was needed to steer the vehicle. The contact had taken the vehicle to an independent mechanic who replaced the driveshaft; however, the power steering failure persisted without warning. The contact then received a recall notice for NHTSA campaign number: 21v473000 (suspension) however, the part to do the recall repair was not available. The contact then took the vehicle to a dealer where she was then referred to another dealer; however, the contact received no response from the second dealer. The manufacturer had been notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The vehicle had yet to be repaired. The failure mileage was approximately 67,000. VIN tool confirms parts not available.

Car shook bad and made it hard to make turns, I broke down on the side of the road and had to buy a new drive shaft.

The contact owns a 2010 Cadillac Srx. The contact's husband stated that over a year ago, the service rear axle message illuminated on the instrument panel while driving at various speeds. The contact's husband had then taken the vehicle to an independent mechanic who reset the error code. Recently, the contact's husband stated that the same message returned, and the vehicle would rattle while driving over bumps in the road. The contact’s husband then received a recall notice for NHTSA campaign number: 21v473000 (suspension). The contact's husband called the dealer who informed him that parts were not yet available for the recall repair. The manufacturer was notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2010 Cadillac Srx. The contact stated that the vehicle was recently taken to the dealer to be repaired under NHTSA campaign number: 21v473000 (suspension). The vehicle was repaired however, the failure occurred. The contact stated that while driving at various speeds, the vehicle lost motive power and stalled with several unknown warning lights illuminated. The contact stated that after opening the driver’s side door an unknown module was reset, and the contact was able to drive for several miles before the vehicle stalled. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 105,000.

The contact owns a 2010 Cadillac Srx. The contact stated while driving 35 mph and making a right turn, she heard abnormal sounds coming from the rear end of the vehicle. The stability warning light illuminated. The contact stated she veered to the side of the road for 15 seconds per the owner’s manual. The contact stated that as she drove the vehicle and was attempting to make a left turn, the failure reoccurred. The vehicle was taken to the dealer who diagnosed that the stability tract sensors and all four tires needed to be replaced. The contact stated that the vehicle was taken to an independent mechanic and the stability tract sensors were replaced. Then, the vehicle was taken to another independent mechanic and all four tires were replaced, however the failure persisted. The manufacturer was notified of the failure and informed the contact that they could not assist as there was no open recall on the vehicle. The contact received a recall notification for NHTSA campaign number: 21v473000 (suspension) however, the part for the recall repair was not yet available. The vehicle was not repaired. The approximate failure mileage was 12,000.

Approximately 3 weeks ago, my 2010 Cadillac Srx started vibrating shuttering when down shifting between 20-25 mph. I took into dealer who stated needs new transmission at 84k miles. Just today, it started vibrating hard down shifting at 40 mph. I had traction control issues around 61k miles which was covered under warranty, sensor failures, suspension and accumulator failure at 66k miles and a/c actuator faulty at 48k miles. Most repairs on any vehicle I have ever owned and this is gma top of the line.

* component systems abs, braking, steering, loud noises in rear wheels, grinding, are all malfunctioning. The left rear tire was tited while driving, I was told it was unsafe to drive. It's currently at the dealership. * safety concerns are in the documentation. There are others in add. Encl. Vi - x. Due to the download restrictions, I was unable to submit. * the problems were also noticed by another service center wile putting tires on. * warning lights are consistently abs, engine, stabilitrac. I can't remember the exact initial date, I know it's been years. I have called this to the attention to the service manager every time the car has been repaired. I have always taken it to the same Cadillac dealership and it's been the same service manager. I am sure, through all of the service records, the initial date can be found. It's been always overlooked. I paid cash for it at another non-Cadillac dealership in 12/2017. I am tired of being taken advantage of. Please help? your immediate attention will be kindly appreciated. Thank you!.

The contact owns a 2010 Cadillac Srx. While driving various speeds, the timing chain failed and detached from the engine. The contact stated that the vehicle began to jerk back and forth from the rear when the brake pedal was depressed. In addition, the "service rear axle" warning indicator illuminated. Ryan Chevrolet, located at 1800 south broadway, minot, north dakota 58701, diagnosed that the rear axle and the timing chain needed to be replaced. The manufacturer was not made aware of the failures. The failure mileage was approximately 87,100.

Brought my 2010 Cadillac Srx to king o'rourke Cadillac in smithtown, NY on Jan 13,2015 for recall issue concerning the rear toe link, gm recall #14557. Car was there 2 days taking care of 4 recall issues. About 4 weeks and roughly 1000 miles later, on Friday February 20, 2015, I used the vehicle to go to the doctors and noticed no problems on the way. My 7yr old son was with me. From the doctors I proceeded to my hairdresser, still no issues. At some point on the way home after leaving the hairdresser, I noticed that the car felt abnormally "floaty" and was swaying over bumps. I stopped at a 7-11 on hospital road and nys rt 27 in east patchogue where I attempted to inspect what I could on the vehicle, mostly the condition of the tires. I then left 7-11 and proceeded to enter the on ramp for nys rt27 east. As I accelerated in the on ramp, the vehicle started swaying more. After that I heard a metallic sound and the rear of the car started to jackknife. I was able to slow down and a police officer entering the highway behind me stopped to offer aid. After a quick look, he stated that the car had a broken axle. He left since I had already contacted my husband and he was on his way. My husband arrived shorty thereafter and informed me that he called for a tow truck. While waiting for roadside service to arrive he also inspected the vehicle and also took photos. He said the right rear toe link, which was supposed to have been inspected and replaced as necessary as per the recall notice at king o'rourke 4 weeks earlier had separated. He also indicated that the links were not replaced and failed due to damaged threading. This was confirmed by the mechanic that towed the car to my home. While gm corporate is trying to be helpful in this situation, kathy at king o'rourke is claiming they are not responsible saying "as the second owner of the car I cannot expect a new part. ".

My husband and I were returning from a trip to myrtle beach. We had just gotten on the new york state thruway. We had just passed a tractor trailer when all of a sudden the car immediately veered to the right. My husband attempted to correct this and it immediately veered to the left. It did this 2-3 times before he was able to get it under control. We pulled off to the left shoulder of the thruway and called for a tow truck. It was towed to otto Cadillac in albany new york. This is the repair that was required. Installed new 20867273: sl-n-link (05416-k) 20867 qty 1. This is what was found lr adjust link broken, replaced link and aligned rear tow to spec. Service was done satisfactorily no complaints with service department but we do not want anyone else to experience this.

Srx 4-spontaneous shear of right rear tie rod/bar while traveling 65 mph on major multi-lane highway, daylight, dry weather conditions. No bells or whistles. Lost control of direction of travel swerving between lanes as speed slowed and/or attempting to apply brakes. Noted loud squealing noise and rear-end sparking for several miles until a safe offroad stop was accomplished. Defensive drivers behind and beside me avoided impact and catastrophic event. Flat bed required. Offload of vehicle from the flat bed and movement to repair bay, required mechanic's to "manually" kick the wobbling, markedly tilted wheels upright to direct auto travel in a straight line. Dealer evaluation found right rear tie bar sheared, and left rear tie bar link loose. Dealer mechanic reported corrosion and part defect, specifics of report not shared. Dealer reported "repaired under warranty and vehicle operates as designed. " personal vehicle use specifics include no offroad use, only dealer service, several electrical warranty repairs, most recent dealer service was oil change/lube 6/23/2012 , and air bag module replacement (warranty) 7/5/2012.