general problems of the 2013 Cadillac SRX - part 1

My father gave me his 2013 Cadillac Srx and I have noticed the headlights have dimmed significantly over the past few months. I replaced the lamps, but the same issue still exists. I spoke with my local Cadillac dealership and they told me of the known issue with the headlights. I did some research and see there was a class action lawsuit against Cadillac, but it does not seem to apply to vehicles registered in wisconsin. I will need to correct this problem as driving at night has now become very difficult. If you have history of this issue with other drivers, any insight or direction would be much appreciated. Thank you for your time. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2013 Cadillac Srx. The contact stated that while driving at night, the headlights failed to properly illuminate the roadway, limiting the driver’s vision while driving. The contact stated that the passenger’s side headlight was inoperable, and the driver’s side headlight was very dim. Due to the failure, the contact was forced to use the high-beam headlights while driving at night. The vehicle was taken to a local dealer, and the contact was informed that there were no recalls on the VIN related to the failure. The contact was provided with an estimate for the repair. Upon investigation, the contact discovered that there was a class action lawsuit on similar vehicles for the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 105,000.

Left front headlight is so dim I cannot drive my car in the dark. I have spent money replacing the bulbs, cleaning the lenses through professional shop(s) and still goes dim and unsafe. After researching this I see this is a ongoing problem with this vehicle. I am now having to spend over $1,000 to replace the entire headlight assembly and I don't even know how long that will last. From research from another person it looks like the assembly where the light get hot is chrome sprayed plastic. Cheap parts causing me so much money that should be reliable in my vehicle. I see gm reimbursement owners in FL and CA for this issue for a few years. This is terrible as I am a working adult required to commute in the dark. Iw ant to be reimbursed for this unsafe headlight assembly and know the other is failing too.

I purchased this vehicle on January 1, 2025. I drove it last night for the first time after dark. The headlights were so dim I could hardly see to drive. I had to use my brights except when a car was coming towards me, then I put them on dim and slowed way down. Leaving them on bright would have endangered other drivers and myself. I purchased the car with no warranty so now I either drive only during daylight hours or I pay out of pocket to have them fixed which I'm sure isn't cheap. I am going to go to the dealership that I purchased it from to see if they will help me at all, but since there was no warranty, I'm not expecting them to give me any assistance with this. When you look at the headlights during the daytime, which is when I bought the car there is no visible sign of an issue with them. No warning lamp has come on to let me know there is an issue and since I just purchased the car I don't know when they first appeared so dim. I noticed there are numerous complaints about this issue. Why isn't gm doing something about it.

2013 Cadillac Srx has ridiculous (pointing down) low beam headlight issues. Adaptive forward lighting makes this impossible to be driven at night on low beams, because visibility is so poor! you have to drive with high beams on. These are barely decent and are like having weak low beams. No one flashes to have me turn them off, which is telling of how lame the high beams point. Visibility at night is paramount and this issue is quite dangerous. They (gm) know that this is a problem and have been sued. It is time for you to do your job and make them do theirs for safety sake.

I cannot see when driving at night. I'm getting cars flashing me to turn my lights on but they are already on. If I drive with my high beams on I'm going to blind other drivers. I just bought the car 2 days ago and called the dealership to take it in. They said there is nothing they can do that it's a common problem. I'm not understanding why I these cars are on the road if there is nothing that can be done. It's an accident waiting to happen.

Headlights not bright enough too dark to drive at night.

The headlights failed to provide enough light to see the road at night. This, of course, is dangerous when driving on the highway or country roads as we are unable to maintain the speed required on the highway in order to safely navigate the turns in the road, which could also cause a disruption in the traffic flow, possibly causing an accident if other cars were not expecting a slower vehicle on the road. Not to mention not being able to see any wildlife in the road in enough time to react. The problem, to my knowledge, has not been reproduced or confirmed by a dealer or independent service center prior to our purchase of the vehicle. We have discussed the issue with the dealer but the service manager is unable to comment on the matter or any type of solution. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. It first appeared the first night time drive after purchasing the vehicle, used, in 2021. We had discussions with the dealer's service department and they would not speak to any "known" issue. We performed an on-line research that showed that there was a problem with the lighting system and gm decided to not issue a recall. I believe for a short time there was compensation provided for those that complained, but that time is long gone. These cars are still on the market and without a resolution to fix this issue there can be an accident or even death in an accident.

Low beam headlights are so dim it is extremely dangerous to operate during dark hours. Purchased this car this date from charlottesville Mercedes Benz.

The headlamps do not shine as brightly as needed to illuminate the road. Affects driving safety not to be able to see on unlit roads at night.

Low beam headlights are very dim . Changed bulbs with no improvement. This is dangerous to occupants in my vehicle and oncoming traffic because we have to use high beams all the time at night. This was seen by dealer and I was told there was no problem.

I just bought the vehicle. Headlights low beam are extremely dim. New bulbs installed and headlight brightness dim output remained the same. Research shows that several Srx owners are having same issue. Recall needs to be issued.

Back in 2020 I believe there was a known headlight issue with Cadillac vehicles. Communication was sent out to owners for a headlight reimbursement program. We unfortunately didn't receive any communication regarding this. Back in March 2022 my husband had a work trip which required him to travel hours away and during the evening. This is what prompted me to call the Cadillac customer service number regarding the headlights, and the headlight program once I discovered it searching the internet. Spoke to someone and a ticket was issued. Missed a call, called back and was told I could only speak that same person. So I called again, received a couple of emails, and was eventually ghosted. A week or so ago I seen on the evening news that once again Cadillac had a re-call of sorts with their headlights. This was so frustrating, once again my husband had to travel for work and the same issue arises and his safety was in jeopardy. So this past Monday called again and spoke to someone regarding his dim headlights. Received a call back today and was told the GMC dealership (the dealership we get all work done) isn't an "official" Cadillac dealership and there's isn't anything they could do. We could go to a Cadillac dealership, but there's no guarantee they would fix the issue. The dealership that we bring our vehicle to (GMC) had told my husband a few times now that it would be cheaper to purchase the new headlights online, because they would cost him over $1000 each through the dealership. This information was also relayed to the customer service rep with Cadillac customer services. The Cadillac customer service rep then turned around and offered us a $100 gift card to use towards our future dealership services. I think this is absurd given the fact this is a known issue and had been made public twice that I know of. I would like them to honor the $1600 headlight reimbersburtment that they originally offered and we never received or was notified of.

Low beam headlights are dim cannot see the road at night. When driving at night you have to use high beam to see the road.

Headlight low-beam bulbs are too dim for safe night time driving. I have had numerous safety incidents arise during night time driving, do to the dim factory installed low-beam bulbs on the automobile. Gm should assume responsibility for the in-effective low-beam bulbs used for the Cadillac Srx 2013 and initiate a safety recall concerning the low-beam bulbs installed in all model Cadillac affected.

Exterior headlights are almost non existent. The vehicle can not be driven safely at night. I must use high beams to safely drive at night.

No accident for crash of involved in this report. I'm reporting not able to drive at night just use high beams at all times safety visibility issues with low beams are terrible use my high beams non-existence low beam headlights so many people have to get hurt or killed before gm does something about this and not a recall for the factory lamp assemblies they have on the shelves or say they don't and when they are available that's what you'll get should be independently tested with inspections yearly automotive manu manufacturers should be completely liable for a simple headlights that's part of the vehicle and major safety concerns for all drivers passengers and the other vehicles on the road I mean wake up should be government regulated and tested yearly with inspections they don't pass manufacturers completely liable for replacement monies and all of it labor for the bad design and engineeringof llow grade parts.

Front headlamps, low visibility driving at night, high safety hazard I cannot see the road to drive safely the headlights have been inspected and confirmed that projector headlamps are delaminating and need replaced there is a known defect in headlamps assembly reported to gm for this issue I am seeking to receive reimbursement for this repair from gm.

Low beam headlight are so dim, that it creates a safety hazard driving at night. The reflector material on the inside of the light bulb housing assembly has deteriorated to the point that the light bulbs light cannot project out the front of the light assembly. This makes driving at night very dangerous. We have not experienced an incident or accident concerning this problem, but I will not have anyone in my family drive this vehicle at night. This is a safety hazard that gm is not addressing.

The headlights are damaged from normal use. The lights leak water which shorts out the light ballast , the repair requires removal of the front facia of the car which is a $400 repair. The interior lens of the light is heat damaged which dims the headlight. Gm wants 1300 for each headlight plus labor. Apparently the enginers at Cadillac did not know how to build a headlight, so them made temporary headlights from the factory. Still waiting for permant headlights. Bill.

The front headlights are extremely deem. Found moisture inside the light assembly, having no damage to cause such moisture buildup. The front headlights both low beam and high beam failed at night on 16th September 2021 due to but not limited to moisture and then I discovered this was a known defect, but I did not learn officially of this until the 17th sept 2021.

Vehicle headlamps fail to project adequate light to see the road. Several hundred dollars have been invested in attempting to fix this, resulting in zero noticeable help.

The headlight casing allow water and condensation to cause the headlights to be extremely dim and makes visibility impossible for night time driving and is a hazard to everyone on the road.

The dim headlights are so dim you can’t use them. Looks like water in the headlamp. Have seen that this is an ongoing issue with gm and can’t find recall. They say pay for it now (which is more than I can afford) and they will reimburse in couple months. Car was this way when purchased but did not know and can’t get money back.

The contact owns a 2013 Cadillac Srx. The contact stated that low beams failed to produce adequate lighting to see the roadway. The contact was unable to drive at night. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

Low beam headlamps become so dim that you cannot drive at night. The headlamps put a light beam about 5 ft in front of the vehicle. You can see better using two flashlights on the hood. Cadillac knows of this defect and even settled a lawsuit to replace them but they do not cover the entire cost and replaces them with indentical units. This vehicle is a extreme high risk when driving at night to the public. This car could not pass state or federal highway laws for working headlamps. If a recall was ever needed this is it. Cadillac will not fairly deal with this issue with its customers. A recall is needed before someone dies.

Head light are very dim. I changed the light bulb to see if that would help but I can't see at night due to the dimness of the head lights.

Low beam lighting is almost non-existent. . . . . They know it is an issue and have offered to repair-- reimbursement only--with 3-4 months to reimburse an average repair of $1500. . . . . . .

I have a problem with the head lights are not bight enough. I can barely see the road. We had it check at the dealership and they said yes the head lights are defective just like the ones on recall but our VIN number is not listed. I have spoke to gm but they say I need to go through the dealership but the dealership says they can't do anything. I told the dealership and gm that I can not see well enough at night to be driving. It is not my eyes because my sister who has a 2013 Buick enclave drove our car and did not think the head lights were even on. She could not believe it. They want me to pay $1500. 00 to get them fixed. I also told them that I was letting my insurance know so if I have an accident, I want them to go after gm and the dealership. This is a very dangerous problem. There are times I have to drive after dark. I have not had an accident yet. I am trying to get something done to the lights so that won't happen. My life and my husband's life is important to us, it may not be so with gm or the dealership.

During the holidays I started noticing that my head lights were really dim. They are so dim there's actually no light shining directly on the road in front of the vehicle. Most SC roads do not have street lights so I've had to use my bright lights and I actually received a verbal warning from highway patrol for having my brights on. So I took my vehicle to jones Chevrolet/Cadillac before new years expecting the problem to be a simple bulb change. Mr. John jones told me that he's been seeing more and more of the same vehicle/same problem and that it's the entire assembly that needs to be replaced. He said something about a malfunction with the low beam shutters? he was expecting to find it on recall and said that perhaps gm hasn't gotten to my VIN yet and to keep checking or that I could pay the $1500 to repair and get reimbursed once it is recalled. I'm hoping this matter will be investigated as it is a safety issue. I can't drive safely at night and it's my only transportation.

Bought a 2013 Srx and drove it home at night , could not see on dim lights and used bright lights to get home. Called dealer and was told to have it checked out I am having new bulbs put in but after reading this web site I am not thinking they will be any better. These lights are so dangerous and the cars should not be allowed to be resold until fixed. Very disappointed in every way, you should do your job and do a recall as gm is not doing theirs.

Low beams are unusable. Have been dim since I bought the car used, but especially apparent & dangerous three nights ago coming home late at night, raining, no moon. I could hardly see and had to keep high beams on which got a lot of light flashes from oncoming traffic. Had to switch to low beams more than safety warranted. Driving was very dangerous and if not for the reflectors in the middle of the highway I would have had to stop driving.

Headlamps fogging up inside , useless for nite driving. Can not see without high beams. .

The contact owns a 2013 Cadillac Srx. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination to drive safely at night or in low-light driving conditions. The contact took the vehicle to the dealer who stated there was nothing that could be done except replacing the headlamps. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000.

The contact owns a 2013 Cadillac Srx. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim causing a visibility hazard to the driver. The headlight bulbs were replaced but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.