Headlights problems of the 2013 Cadillac SRX - part 1

The contact owns a 2013 Cadillac Srx. The contact stated that while driving at night, the headlights were not illuminating sufficiently to see the road. No warning lights were illuminated. The contact stated that her husband replaced both headlights; however, the failure recurred, and she was only able to see the road while using the high-beam headlights. The vehicle was taken to a local dealer, where it remained awaiting the repair. The contact was made aware of an unknown headlight recall; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was unknown.

2013 Cadillac Srx. Consumer writes in regards to headlights safety recall.

2013 Cadillac Srx. Consumer writes seeking reimbursement for vehicle repairs made related to a headlamp safety recall. The consumer stated the manufacturer declined reimbursement due to the repair shop not being a Cadillac dealer. The consumer stated it was the proper dealership.

Tl the contact owns a 2013 Cadillac Srx. The contact stated that while driving at night the low-beam headlights failed to provide adequate illumination causing a visibility hazard to the driver. The cause of failure was not yet determined. The manufacturer was notified of the failure however, no assistance was offered. The local dealer was not made aware of the failure. The approximate failure mileage was 112,000.

The headlights are very dim they say the whole headlight assembly is bad the reflective coating burns due to the temp of the hailogen head lights this is a knowen problem with the caddy Srx.

The contact owns a 2013 Cadillac Srx. The contact stated that the illumination from the headlights was inadequate for safe nighttime driving. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to how the headlights were manufactured and could not be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2013 Cadillac Srx. The contact stated while driving at night, the front headlights were dim and failed to provide adequate lighting for safe driving. The contact notified ocean Cadillac (17800 ipco rd, miami, FL 33162) who offered to inspect the vehicle for a fee however, the contact declined. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 89,300.

Weather seals appear to erode prematurely, which may allow moisture to enter the headlight casing and cause the bulb to flicker, dim or burn out entirely. The replacement headlights also use the same design which results in out of pocket expense even for faulty replacement lights.

Passenger headlight has water inside, headlight dimmed, can't see on one side of car, driving can't see at night.

The headlights have failed and do not illuminate the road at night making it very unsafe to drive at night. The headlight do do not illuminate the road when the car is moving or stationary and all the bulbs work properly.

For the past few years my wife's Cadillac Srx headlights have been getting worse and worse. We have had all bulbs replaced by bill cramer Chevrolet in panama city florida. The new bulbs were better for a little while but now when using the dim headlights, you cannot even tell they are on. The bright headlights have to be used at all times while driving at night, or you cannot see anything at all. This is a lawsuit and accident waiting to happen. I can definitely see moisture getting into the light housing and I think it is causing all the problems.

Headlights are so dim I refuse to drive at night. It is dangerous. I realize there are lots of complaints already and even a few class action lawsuits against gm. I just wanted to add one more.

The seal around headlights has deteriorated and water is visible inside the headlights and the lights are so dim vehicle can't be driven at night.

I bought my caddy in 2015 (after defect was made known to repair shops) at carmax. Replaced light bulb 1/2020. The problem is the headlight housing lets water in dimming bulb until night driving is impossible! I recieved the notice from gm about headlight defect late March 2020. The pandemic hit and I didnt have the $ or willingness to expose mysef to covid. Gm gave owners until June 2020 to make the repair out of pocket and file for reimburse ment. 6 months later customers are still waiting on checks for reimbuirsement. Gm refuses to reopen the matter and feels they have done enough to make this right for customers. This will eventually cause a wreck and possible death.

I just bought this 2013 Cadillac Srx luxury used from a car lot in madison WI. On our way home to baraboo WI the headlights turned on cause it was getting dark. I couldn't tell if the lights were on or not. To test to see if the headlights worked properly I waited until it was dark and I drove a half mile. As all the other owners of this model the low beams are not bright enough for night driving. I could not see what seems to be a few feet in front of me. I could not see the sides of the road at all. This is a major safety issue. I had to purchase a car because a deer ran in front of my old one. The insurance company totaled my car. I could not imagine trying to drive the same dark highway on my way home from work with these low beams. There are deer everywhere in WI. There is a class action lawsuit against gm in regards to this problem. I would like to see a recall or a fix to be available that would correct this dangerous issue.

Tl the contact owns a 2013 Cadillac Srx. The contact received notification of manufacturer communication number: cus000bf1f9e9. The contact stated while driving at various speeds, headlights gradually became dim. The contact stated no warning light was illuminated. The vehicle was taken to cappellino Cadillac, inc located at 4130 sheridan dr, williamsville, NY 14221, (716) 650-4789, to be diagnosed. The contact was informed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of failure. The failure mileage was unknown.

Dim headlights are so dim that you can not see to drive this vehicle after ddark. Ive talked to several service shops and all say that Cadillac is well aware of the problem but wont fix it. Its a minium $475 fix out of poacket.

My headlights were needing replacement as they were too dim to drive at night. There is a class action lawsuit against it so they sent out letters to get replaced and they would reimburse. The lights were on back order and due to covid it complicated things even more. When the headlights finally came in Cadillac will not reimburse. There is also an issue with the cue. It doesn't work at all and Cadillac will not recall it.

My headlights are so dim at night it's dangerous to drive. I have to put my high beams on to see.

This car has lighting that is completely faulty. If the car is driven when the headlights are producing low light or no light, they can create a safety hazard and pose a danger to the driver, other drivers, and pedestrians. To hopefully remedy the issue, in Feb,2019 we purchased sealight h11/h9 low beam 9005/hb3 high beam led headlight bulbs at the recommendation of the morries Cadillac servc tm. They were aware of this issue and said the new lights would correct the problem. After purchasing them we brought them to have them installed. They worked for a couple of months and once again are not working. This did not correct the issue. Upon further investigation,we discovered that there is a Cadillac Srx headlight class action lawsuit alleging the lights have seals that allow moisture to ruin the headlights, causing them to become dim and finally fail. According to the plaintiff, 2010-2015 Srx suvs have the headlight problems that are caused not only by the seals but by air vents that interfere with the proper flow of air. Customers complain about headlights that suffer from condensation problems from the allegedly defective seals that create moisture that leaves drivers blind at night. General motors allegedly knows about the Srx headlight problems that can cause electrical short circuits. According to the class action lawsuit, gm has sent technical service bulletins to Cadillac dealers informing technicians what to do if customers complained about the headlights. The automaker also created a customer service program for Srx drivers, but the plaintiff claims repairs by dealers are useless because defective parts are replaced by the same defective parts. This is a problem that is extremely unsafe and is costing consumers money to try to remedy, to no avail. Does somebody have to die for this problem to be addressed for all Srx owners!! gm should be held responsible for all owners!.

Cadillac will not stand behind the faulty headlight assembly that has allowed dust into the lens area making it impossible to drive with low beams at night. Both headlight assembly need to be replaced if I am ever going to be able to drive at night. Quoted a price of over $1,000 for parts and labor. I have already upgraded low beam lights and had lenses professionally polished. A search on google shows many complaints about this problem and even class action lawsuits filed but still no help from Cadillac. Low beams have been getting progressively worse over time. I can actually see dust/dirt on the inside of the lens but since it is a sealed unit no way to clean it.

Headlights are very dim, it is very hard to see the road at night. While turning the steering wheel the car makes noise. While putting car in park shifter does not go all the way in to p mode , can't turn off the engine a lot of times.

Headlights extremely dim cannot drive at night.

2013 Cadillac Srx headlights are so dim that it is too dangerous to use them for night driving. Numerous other identical complaints have been made to the NHTSA. The local dealership stated that they have numerous other customers with the identical complaint. This affects more similar vehicles other than 2013. Class action law suits have been made and acted upon in both California and florida. This issue is applicable in all states and situations where the problem exists. The prescribed fix is a one-for-one replacement which would result in a similar problem down the line. . It appears that the problem is with the internal circular lens in front of the lamp which is so opaque that light from the lamp does not go through properly but is dimmed to a point where it makes the headlamps unsafe. Unsafe is the key word. . . . Unsafe. . Unsafe. . Unsafe. . Whenever the headlamps are being depended on for night time driving a work scheduler at the local dealer stated that they have no alternative correction for this issue and that it would take some people to die due to this issue before a problem resolution would be put in place. . . . Pretty sad opinion !!!.

Service advanced front lighting that deals with adaptive forward lighting for Cadillac Srx headlights. Now this is a known safety issue that Cadillac refuses to take care of . There have been class action law suits filed on this topic and cases won in two states florida & California where gm had to replace these faulty headlights at their expense. What about those of us in the 48 states that have these problems and Cadillac says you have to pay $ 1,400 upfront then appeal the repair and they will see if it is warranted for reimbursement. Look folks at nhts this is a safety issue when a vehicle's headlights are not working properly and the government needs to go after general motors and have them fix this at their expense. This is just like the takata air bag recall. Doesn't nhts care about people driving around with unsafe headlights that do not work properly?.

Ran off the road due to poor visibility with low beam head lights. Could not see the curve in the country road. . . No lines were on the road. It was raining and the low beam lights failed to illuminate the road. Tried running with high beams but kept getting flashed by oncoming drivers headlights. Was going slow due to poor visibility so no damage. . . . Just very unsafe.

Moisture in the headlights.

Headlights failed during night drive on city street. I was alerted by a passing neighbor. I checked the lights at home and found that they were operating but with so little light that took the vehicle to the gm dealer to have them inspected. Dealer confirmed that they were defective and required replacement.

The passenger headlamp in my 2013 Cadillac Srx is completely out due to condensed moisture build up causing its components to defect. Now my car becomes very unsafe to drive at night and according to prior recents complaints and lawsuits, it seems like that's an issue gm is currently aware of but failed to address and it's costing consumers thousands of dollars. I took my car to the mechanic to have the headlight replaced, but was told the issue isn't with the actual bulb but rather its component. He also sent me a link of other alleged owners facing the same issues and still gm is denying the issue. I called up gm and was told they're nothing they could do about it. Now I'm stuck with the car and so afraid to drive it at night cause it's very dangerous putting my life and others at risk. Please help!!!!!.

Dim headlights are not bright enough to see the road! must use brights at all time.

Headlights continue to get so much condensation that the bulb and the controller malfunction and the lights will not come on until the units dry out either over time or are manually removed to dry out indoors. The dealer states condensation is normal and the lawsuit that offered redress was only for vehicles sold in two states and my state is not included. The fix is to replace with the same defective designed light assembly. The front passenger seatbelt gets stuck and must be unbuckled in order to adjust. Currently the drivers seatbelt functions as designed with no issue.

Low beam headlights are to dim to safely drive at night.

The headlights on my 2013 Cadillac Srx are so dim that I cannot drive it at night. This is an inherent defect with this vehicle(2010-15) that most owners are experiencing. Apparently the headlight assemblies are defective causing moisture to enter the headlights. Repairs are around $2,500 and Cadillac refuses to remedy the situation or recall the cars. This is very dangerous. I cannot drive this car at night without using my brights.

Low beam headlights to dim. Unable to see at night. This is a vehicle safety issue. Almost ran a pedestrian over due to not being able to see him crossing the road.

Tl the contact owns a 2013 Cadillac Srx. The contact stated that the headlights were extremely dim and the brightness gradually reduced. The failure made it difficult to drive at night. The contact called ritchey Cadillac (located at 932 n nova rd 101, daytona beach, FL 32117, 386-675-1019) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to have the vehicle diagnosed. The approximate failure mileage was 70,000.