Headlights problems of the 2013 Cadillac SRX - part 2

Low beam headlights on my 2013 Cadillac Srx are so dim that the vehicle cannot be operated safely at night. I have been informed that both headlamp assembly's need to be replaced at a cost of 1,250, as they are defective and simply replacing the bulbs will not remedy the low light output. Gm is aware of the issue with the defective headlight components and has settled lawsuits in florida and California. This is a safety issue not only in florida and California but in all 50 states that should be remedied with a recall and replacement of defective components where appropriate. Failure occurred prior to 70,000 miles.

Tl the contact owns a 2013 Cadillac Srx. While driving various speeds, the headlights were dim and failed to produce adequate lighting. There were no warning indicators illuminated. The vehicle was taken to orr Chevrolet of fort smith (6500 autopark dr, fort smith, ar 72903, (479) 310-0948) where it was diagnosed that the headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 9-5389871230. The failure mileage was 85,400.

Tl the contact owns a 2013 Cadillac Srx. The contact stated that the headlightss were dim at night due to water and condensation inside of the headlight housings. Additionally, the contact had to drive with the hi-beam headlights at night. The vehicle was taken to kevin whitaker Chevrolet (2320 laurens rd, greenville, SC 29607, (864) 297-0011) however, was not diagnosed nor repaired. The contact received a letter regarding the failure. The letter stated that reimbursement would be provided for vehicles repaired for the failure. The manufacturer was not contacted. The failure mileage was 50,000.

Since purchasing the car used with 36k miles on it the headlights have become progressively dimmer, to the point where the car is no longer safe to drive at night. Upon further research this is a common problem with these cars and is a flaw in the design. Cadillac wants 1200 to fix them, and refuses to acknowledge that this is a major safety issue on their vehicles.

My car is unsafe to drive unless I use high beams at all times. This is not a simple change the bulb fix. This is a very well known issue with 2010-2015 Cadillac Srx models that the headlights are so dim at night that the car can not be driven safely. Gm, instead of doing a national recall has instead settled on a class action lawsuit where the owner has to bring the car in and pay out of pocket roughly 1500 dollars for replacement parts and then they will reimburse the cost. I do not have the extra money to replace their defective headlights. Gm needs to step up and issue a recall as this is an extremely dangerous situation.

2013 Cadillac Srx headlights are too dim.

Defective headlight seal that allows moisture to corrode electrical components. The moisture causes condensation that leaves the headlights practically useless. I have a 3 yr old and a newborn and this car is no longer safe to drive them in at night. Very dangerous.

O our cadilac in the time we have owned it the headlights have been fixed at the cadilac dealer for which we paid $1400 to bill cramer cadilac in panama city floirda where we bought the car. Supposedly they fixed the issue with the headlights but withen a month of that repair the headlights again were so dim you can not see to drive at night without the high beams on. Not even a month after repair bill cramer was contacted and told about the issue happening again and we were told over the phone that we would again have to pay for the full amount of the repair to replace the entire headlight assembly and would have to take things up with gm. On several occasions I have tried to speak with bill cramer cadilac or gm about this issue and have been given the runaround. Now im finding everyone who purchased one of these vehicles is haveing the exact same issues with the headlights. Someone I work with recently bought a newer Srx and it already has the exact same issue. When will something be done about this?????????.

While driving at night we have noticed the head lights looked dim. Over some time they have become very dim. I talked with the Cadillac dealer on April 19,2019 and was advised this is a problem with the Srx models because of moisture getting into the area causing the lamp to fail. I was advised that to replace the headlight is very expensive however not a guarantee since the moisture intrusion issue has not been resolved. I purchased the vehicle in March 2014 (used) from the dealer with the extended warranty. Since I have owned the vehicle, I have always had it serviced at the dealer. As part of the service most of the times a gm multi point vehicle inspection (gm mpvi)was done on the vehicle with the latest one done on January 14,2019. Looking back at the inspection reports never has there been any indication of the an issue with the lighting. Also I have never seen or been advised of a problem with the head lights by the dealer or gm. The dealer told me that there is a law suit in California relative to this issue however a class action suit was dismissed. To me this is a vehicle safety issue which is the responsibility of gm and should have been a recall. How best should this issue be addressed?.

I have almost had several wrecks driving at night in this vehicle. The headlights are too dim to safely navigate the roadways. Driving with the high beams on is the only way you can see. Even after applying the suggested fixes from Cadillac, you cannot safely drive this car at night. I have included the most recent date of a near wreck due to low visibility.

The normal headlights (not the high beams) are so, so, so dim even with brand new bulbs, the car is incredibly dangerous to drive at night. Almost caused 2 accidents. This is a known problem of the headlight assembly housing which deteriorates on the inside (presumably caused by the moisture getting in and ruining the inside of the housing so that very little light from the bulbs can make it out). Do a google search. There are hundreds of customers experiencing this same exact issue. Spoke to Cadillac and they said they are only fixing it for people in CA and FL (they were sued for this issue in both those states) but refuse to help anyone from any other state. Someone is going to die in an accident. This is extremely, extremely dangerous situation. There are also youtube videos showing it and pages and pages of forum posts about it from people who almost died because of it. I hope NHTSA and/or gm does the right thing before lives are lost.

Tl the contact owns a 2013 Cadillac Srx. While driving at night, the contact noticed that the headlights failed to illuminate brightly. The contact called orr Cadillac of fort smith (located at 6500 autopark dr, fort smith, ar 72903, (479) 310-0948) and was informed to schedule an appointment. The vehicle was not taken to a dealer and was not repaired due to the diagnostic and repair fees. The manufacturer was not notified of the failure. The approximate failure mileage was 74,000.

Headlights too dim unable to see at night! almost hit a car pulling out from a parking spot because lights were too dim.

The low beam headlights are a safety hazard and dangerous for driver and any and all passengers driving around this vehicle. The light do not illuminate well or dim and this problem is going to cause accident, injuries or deaths. Driving vehicle at night you cannot see, it is like driving in the dark.

We notice our highlights was very dim for months I called the Cadillac dealership in fort walton beach florida and spoke to someone in their service department, that service person claimed he knew nothing about a recall on the headlights then when I told him there is a class actions lawsuit on the headlights problem he put me on hold then when he got back on the line he knew about the problem and told me to bring in my Cadillac and they would work out something March 7, 2019 we took our Cadillac to Cadillac dealership in fort walton beach we spoke with nick in their service department he told us there was a block on the warranty for the headlights issued that Monday, March 4, 2019. And they didn't know why. Our Cadillac is still under the bumper to bumper warranty until April 2019 next month! but nick said there isn't anything they can do and he will try and find out why there was a block placed on the headlights. Monday, March 4, 2019. We was given the report called �workbench� we spoke with nick March 8, 2019 david a manager at Cadillac fort walton beach called us and said he received a letter from gm that they would pay up to sixteen hundred dollars ($1,600) but we would have to pay for the repairs out of our pocket then would be reimbursed but because there is a block on it they can't do that either and his regional manager and a district manager are looking into why there is a block on the headlights repairs. On Monday, March 11, 2019 david said he would email us a copy of the letter which has the information about the pay upfront sixteen hundred dollars ($1,600) for our records because we never received that letter or any information about the faulty headlights. At this time we have not been given any indication the problem will be fixed!.

Purchased vehicle from local dealer. After purchasing I noticed headlights were very dim. I had them replace the light bulbs. Within 3 months I'm back to not being able to see at all. Took to the dealer and was told this was a known problem and that's the way they were and to call Cadillac customer service. No results. They want even acknowledge there was a defect. After finding the lawsuit in California and florida. Still no help. At this time I cannot drive the car after dark and Cadillac and the dealer refuse to help. There is no fix and this is a defect with Cadillac. Someone is going to get killed and there to blame.

The headlights on the vehicle are defective and do not work! this is a huge issue and there are recalls in some states but not wa state. Driving at night is dangerous and I am really scared as I have almost gotten in multiple accidents! I have had the headlights replaced at the dealership last year for over $300 and it did nothing. They actually seem dimmer. There is a verified moisture issue and you can see condensation in the headlight. I have kept my vehicle on the factory recommended service schedule in the 4 years I have owned it and it is so dangerous to drive at night. Replacing the bulbs to newer better ones did nothing and the dealership says there is nothing they can do. Based on the number of complaints and letters some owners are getting they are aware of the problem. Am I supposed to sue gm when I get in an accident or worse due to faulty equipment that they are aware of? why is nothing being done to help? this is so dangerous.

Headlights too dim. Dealer says filament is gone/melted and lights need to be replaced for $1527. 53. There is a class action law suit regarding this issue.

Both headlights are so dim on low beam, it has became impossible to drive this car at night without having them on high beam. I have had problems with condensation developing on the inside of the head lights since the car was purchased. I've tried brighter bulbs with no success.

Low beam headlights are extremely dim. I replaced with led bulbs and nothing changed.

2013 Cadillac Srx. Consumer writes in regard to safety issue concerning widespread manufacturer defect that causes little to no light to be emitted from headlamp. The headlight case accumulates moisture until no light is emitted.

Headlights are very dim resulting in very poor visibility when driving at night and forcing the excessive use of high beams in order to see. .

While driving our car at night we encounter poor visibility to almost no visibility. Bright beams work but we can't drive legally with bright beams on. This has occurred always at night, on the highway, on city streets and traveling through the mountains. On a dark night, the light cast is so poor that the lane lines are not visible. I have had several near hits due to this problem and I wonder if other vehicles aren't seeing our car. This headlight system is dangerous and could be deadly. The most recent episode was while driving through the mountains from tennessee to ohio.

Headlights are dangerously dim. At night if I don't turn on the high beams I can't see the road. Driving with high beams also endangering the traffic coming towards me.

Tl the contact owns a 2013 Cadillac Srx. The contact stated that for approximately one year, the low beam headlights were very dim. The poor illumination nearly caused a few crashes. The vehicle was taken to renick Cadillac (1100 s euclid st, fullerton, CA 92832) where they recommended changing the entire head lamp assemblies. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 62,000. The VIN was not available.

We bought a used 2013 Cadillac Srx from a florida dealership. We have been experiencing the headlights don't light well unless high beams are on. I brought it to a mechanic and they told me this car will not pass an inspection. I have read on line that this is an on going problem and their are current lawsuits. I am afraid to drive at night because of visibility issues. I was quoted on new headlights but my mechanic cannot guaranty it will cure the problem. I'm not sure what to do.

Purchased a 2013 Cadillac Srx yesterday from local dealer. Both headlights have virtually no low beam. And car has to be driven with lights on hi-beam when dark. Resulting in a very unsafe condition for on-comming traffic. Internet research shows numerous reports of others with the same "useless low beam" headlight problem.

The low beam headlights on our 2013 Cadillac Srx, which we purchased new in November, 2012, are practically unusable for night time driving. The light output is extremely low even after replacing the bulbs with sylvania zxe bulbs and then, after these were ineffective, led replacements. Driving this vehicle in low light conditions is completely unsafe unless the high beams are used, which then causes issues to oncoming traffic. There are numerous similar occurrences readily findable through internet searches. It appears that gm should determine and provide a long term solution to this safety issue that has been a noticeable issue with our vehicle for the past two years.

My headlights are extremely dim. I have had both bulbs replaced but my low beams are still to dim. This makes it extremely hard to see while driving at night. Tonight, I almost hit a deer and another car because of this issue. Often, I have to drive with my high-beams on to be able to adequately see the road. I have researched this issue and there are class action lawsuits in other states regarding this problem. This issue needs to be addressed. Not being able to see adequately puts myself and others in danger.

Front headlights so dim cannot see at night without use of high beams. Took to dealer told light housing had oxidized from the inside and would need replaced. Dealership stated changing bulbs will not help nor could lenses be cleaned that it was a manufacturer flaw. $1055 to fix with no guarantee they wont need replaced again in 5 years or less.

Headlights are so dim, you can not see at night at all. Its very dangerous to drive at night in this car. There has to be a resolution to this.

My 2013 Cadillac Srx dim headlights have gotten noticeably dimmer. At first I thought having the dim headlights replaced would solve the problem, but I am hesitant because the dealership quoted us a price well over $1,000 and informed us that it probably would not solve the problem due to a moisture barrier defect in the headlights and the work would not be guaranteed after that I've researched online and it appears that a lot of Cadillac Srx owners are reporting the same problem. We are having to use high beam headlights at night due to this safety issue with the Cadillac Srx flawed headlight design which is very unsafe for the oncoming traffic. This happens while the vehicle is in motion or stopped. This is every night on any road or highway we happen to be on and in any town or city we have traveled to.

My low beam headlights are completely dim, orange glow,I have voiced my concern to the dealership which they have said by replacing the bulb wouldn't take care of the problem. I also contacted Cadillac and still have not heard back from them. This is definetly a safety issue and I can not drive the car at night. I have also seen that this year and model car have had the same issues with headlights. I also have seen lawsuits pertaining to this issue in other states. I feel both Cadillac and the dealership are avoiding taking care of the problem.

The low headlight beams are so dim you can not see to drive at night. It has become very frightening to drive at night. Vehicle was brought to dealer who stated he has seen this issue but nothing he can do . Cadillac was contacted as well. They stated there was nothing they could do either.

The low beam headlights are dangerously dim. The roadway is not lighted for more than 30 feet. This problem has gradually gotten worse for both the driver and passenger sides. The headlight is dim whether the car is in motion or stationary. The high beam lights work just fine. The Cadillac dealership claims the headlight assembly needs to be replaced because moisture has gotten into the assembly unit. That is a cost of $1700, that is not covered by an extended warranty. Cadillac has hundreds of documented complaints for this issue. It will take someone being killed before Cadillac will do something about this.