general problems of the 2014 Cadillac SRX - part 1

Safety defect remedies on 2014 Cadillac Srx (VIN: 3gyfnee36es532374) dear sir/madam, I am writing as the owner of a 2014 Cadillac Srx, VIN 3gyfnee36es532374, to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water intrusion and electrical failure: my vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have personally replaced this component on three separate occasions, only to have it fail again after rain. This recurring failure disables my rear windshield wiper, a crucial safety feature. Driving with my child in the car while unable to clear the rear window is the most unsafe I have ever felt. Dangerously dim headlights: the front headlights are dangerously dim and do not provide adequate illumination for safe night driving. This is a well-documented issue with this model and poses a clear and present danger to my family and others. I have already spent my own money attempting to fix a problem that is a design flaw. I have no desire to pay for any further remedies for these issues. As the manufacturer, general motors is responsible for the safety of its vehicles. I have also filed a formal complaint with the national highway traffic safety administration (NHTSA) regarding these matters. I await your prompt response and a clear plan to resolve these critical safety issues at no cost to me. Sincerely, tayla andre lantz 523 norfolk street, mattapan tayla. Andre@gmail. Com 617-459-0041 vehicle VIN: 3gyfnee36es532374 current mileage: 134,683.

I noticed that changing out my headlight bulbs on my vehicle that I still could not see at night. I also bought a very good brand / new led lights for my 2014 Srx. I have done research and noticed the headlights itself seems to be an issue on a lot of these specific vehicles . It makes it very hard at night to see and honestly makes it very dangerous to drive it darker areas without keeping my brights on .

The seals on the factory headlight housings are faulty. They allow moisture into the low beam unit which blocks the light from projecting properly. The car is also safe to drive at night time.

2014 Cadillac Srx - driver's side headlight does not work properly on low beam. While the light burns, it does not shine forward on the road. It is absolutely as if there was no light at all, when driving at night. Took it to 2 different Cadillac dealers who tried to fix but was told it was impossible to fix without replacing the entire headlight unit at a cost of more than $2,000. I had this same problem with my 2011 Cadillac Srx, and it was recalled & replaced for free, but there is no recall on the 2014 model - except (I was told) in California. Can't drive at night as a result without driving with high beam. This is a very dangerous situation.

Projection lense for low beam is very dim. Unable to see road work low beam head light.

The contact owns a 2014 Cadillac Srx. The contact stated that while driving at an undisclosed speed at night, she became aware that the passenger side head lamp was not functioning. Upon replacing the headlamp, it still failed to function properly. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 138,000.

The contact owns a 2014 Cadillac Srx. The contact stated that the headlights failed to provide adequate illumination while driving at night without warning. The contact stated that the high-beam headlights were needed while driving at night. The dealer was notified of the failure but offered no assistance. The manufacturer was also notified of the failure and a case was filed. The contact was later informed that the vehicle was out of warranty. The vehicle was not repaired. The approximate failure mileage was 160,000.

The contact owns a 2014 Cadillac Srx. The contact stated that while operating the vehicle at night the low beam headlight illumination was extremely dim and created a visibility hazard for the driver. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure but no assistance was issued. The failure mileage was 45,000.

The headlights on Cadillac Srx are defective and Cadillac will not have a recall. The lights are so dim I have to drive with my brights on, which is dangerous to other drivers. If I do not use the high beams, I am not able to see what is on the side of the road at night. There could be a person, other vehicle, etc. Therefore an accident could occur or someone could be injured. Cadillac was assisting with repair costs but that ended a couple years ago and I did not know about it as I did not receive a letter. This is a known defect and many people have expressed concern (I found a forum discussion online regarding this issue). My dealer has quoted a price of $2131. 39 to replace the headlight assembly. I would appreciate review of this safety issue with this vehicle.

The headlights are so dim that the Cadillac Srx is unsafe to drive at night. The dealer says that it is a known defect but will only give a small discount to replace the headlight assemblies. These cars are unsafe at any speed ! this car has been garage kept and is very low mileage. Please respond to this. Thanks !.

Hello, problem is with the headlights being too dim for nighttime driving. Cannot travel safely most roads at night without turning on the highbeams. Reported issue to the local Cadillac dealer service center and was advised headlights would need total replacement as it is a known issue.

Low beam headlights to dim to drive. . . Very dangerous and gm is aware of the defective headlights.

The headlights on this vehicle are so dim that I ran over a large deer carcass in the middle of the highway at night. By the time I saw the carcass in the middle of the road, I was already on top of it!!!!!!!!!!! I couldn't use my brights because I was meeting another vehicle. Anyway, the headlights on this vehicle are pure garbage and there needs to be a recall on these lights. This is a major safety hazard for myself and other drivers on the highway. I have no time to use my brakes before an accident will occur with debri or an animal crosing the road. Very disappointed that this is not recalled yet!!! do something about this now!!!!!.

The low beams on my 2014 Cadillac Srx are useless at night and dangerous. They are not bright enough to illuminate the road. The car cannot be driven at night unless using the high beams. The problem, as I understand it, is that the coating within the headlight assembly degrades over time due to heat. Hundreds of Cadillac owners have complained of this safety issue to Cadillac and the NHTSA, yet no recall has been issued, and dealerships charge $1800+ labor to fix a well-known defect that makes their cars unsafe.

The headlights on this vehicle are extremely dim and it is unsafe to drive at night without running the high beam lights all the time. This is a huge safety issue that needs to be addressed by Cadillac and the lawsuit that was brought against them. All vehicles need to be recalled for the headlights immediately.

The headlights are not bright enough to see the road when on regular setting> the only way to see the roads at night is to drive wit lights on high beam. I have replaced the bulbs, and they are still weaker than the turn signals.

The headlights are so dim they were replaced by gm on the 2014&2015 Srx I bought this car used and the gm dealer never said there was an issue with the headlamps. This vehicle cannot be driven at night!!!.

Low beam headlights have become exceedingly dim. This car is available for inspection. Poor visibility at night is a safety risk. This problem has not been confirmed by a dealer or independent service center. I am not now driving the car at night. The car has not been inspected by others. I plan on consulting the dealer shortly. No warning messages now or prior to noticing the problem. First noticed in late June, 2022.

The contact owns a 2014 Cadillac Srx. The contact stated that while driving at night, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the headlight assemblies needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a portion of the repair cost. The failure mileage was approximately 40,000.

Purchase the vehicle less than a month ago, drove it for the first time at night and the headlight visibility was horrible. It was so horrible it scared the s*** out of me!! I had to pull over and wait till day light. I was afraid I was gone get hit or I was gone hit some one. What a scary situation. I am so disappointed in GMC and Cadillac!! people lives are in danger!!!! please help!!!!.

I've had my 2014 Cadillac Srx for a little over a year and had a dealership run the VIN to ensure this particular vehicle had no issues. A couple of months ago, I was returning from a late night assignment and after leaving the city limits realized I couldn't see. I was on a 4 lane mountainous road. At a traffic signal I pulled into the turn of road and flashed the lights to make sure they were on. I had approximately 5 more miles to go and started wondering how I was going to get home since I couldn't really see the road. I started to call the police but decided not to -- I'm new to the area, it's rural and I'm and aa woman over 55 years old -- too many variables not in my favor. So I started praying, drove in the on the white line in the center of the highway because I couldn't see the edges. It took me quite a while driving at 15 mph to make it home. By the time I arrived home I was shaking like a leaf in the wind. I have never felt so scared and unsafe in my life. I actually went to my eye doctor again because I thought I was having eye issues since I wear contacts. Then I thought well maybe I just can't drive at night anymore. I discovered neither were an issue. I stopped by the local Cadillac dealership to have the lights checked. I happened to mention to the service guy my incident on the road and he proceeds to inform me that the headlights on this Srx has issues but there is no recall. I researched this on the internet later and discovered the stories of so many others in my same situation. Supposedly gm issued a letter to owners a couple of years ago but has followed done little follow through with reimbursements. I am appalled considering that this is clearly a safety issue. However, two lawsuits were filed in 2017 and 2019. Is NHTSA going to demand that gm conduct a recall? headlights are a safety necessity and required by law. I now have to replace the headlights in order to drive at night and in bad weather.

Factory headlights have bulbs that are known to be too hot and many owners have dim issues on low beams - we can’t drive safely at night or early am as our drivers side headlight is not reflecting any light to the road and dim on passenger side. The issue we are told is the bulbs heat has caused burning to the assembly and dulls the projected light. There was a reimbursement some for California owners but not nationwide. Complete assembly replacements are needed and cost will be about $1300-$1500. We have to turn on high beams to see to drive at night…very unsafe.

The low beam headlights provide very little illumination. Driving this vehicle at night is a safety hazard due to low light illumination. As a result, I use the high beams for better illumination coverage at night or under low light conditions. This problem is progressive and has degenerated over time. The vehicle was taken to a dealership and local repair shop. Replacing the headlight assembly was the final solution from both mechanics ($2000 repair) which is temporary as the problem will reoccur. The low beam reflective lamp housing is scorched or deteriorated due to high halogen bulb heat. I was not involved in any accidents concerning this issue. Driving this vehicle with the low beams on is like having no lights on at all.

There appears to be a known issue with 2010-2016 Cadillac Srx models related to defective seals on the headlights that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs. My vehicle is a 2014 model and has recently been afflicted with this problem. The light quality has degraded so completely that I cannot drive the vehicle at night. In my research, it appears that this is a known and frequent issue with the 2010-2016 models. Apparently there have been class action lawsuits in the past and the manufacture at one point had a reimbursement program but that has since expired and the dealerships are instructed to simply replace the bulbs and reflectors, not actually repair the seal problem. Ie. The issue will only repeat itself, particularly in warm florida climates. Itr is my hope and others that a formal recall should be issued for adequate replacement of the headlights with good seals.

Headlights are so dim that you cannot see to drive at night or after dusk. I have to use the high beams in order to drive at night, so I drive with the high beams, then other drivers are flashing their lights at me to dim my lights, I can’t believe there is no recall on this problem because if there is a safety problem, it would be driving at night and not being able to see where you are going. I also noticed that of all the complaints about this year, make and model, 90% of all complaints were this same problem. Come on nhsta recall this problem!.

The low beam headlights have become so dim that they are virtually useless for night driving. The only way I can drive after dark is with the brights which creates a safety blinding hazard for oncoming vehicles. In going on line I have found this has been an ongoing problem for several years but gm or Cadillac motors has never announced a recall. The problem is not the bulb or even the globe.

Since we moved to the east coast, four years ago, the headlights on the 2014 Srx have slowly dimmed until they are completely ineffectual. When looking out the front window on a dark road, there is only a very dim, barely perceptible, lightening of the road directly in front of the car when the headlights are turned on. When approaching another car, the headlights resemble running lights or parking lights and could easily be overlooked in snow or heavy rain. Similar complaints are everywhere online, some indicating that internal Cadillac service memos cite defective seals that allow moisture to enter and corrode the whole light housing and that the only fix is replacing both the light assemblies for $2000. . . With the same defective part! $2000 represents close to 13% of the kelly blue book value of the car. For a few months, coinciding with the initial covid outbreak, Cadillac offered some people (not us) the option of having the light assemblies replaced and applying for a reimbursement within a very narrow time window. I never heard about this at the time and have no idea how these people were selected for notification and contacted. I would like to see Cadillac accept responsibility and recall the part which is obviously a huge safety issue!.

My car is undriveable after sunset because of low beam dim headlights. My car is a 2014 Cadillac Srx with 74971 miles. I've had a estimate of $1763. 24 to fix problem at labadie Cadillac in bay city, mi. After investigation this has been a problem known to you for years, I don't understand why a safety recall has not already been ordered against gm, we can't see where we're going at night, that sounds like a safety problem to me. I know gm has paid for repairs after class action lawsuits, but why wasn't a safety recall ordered by you?.

Unable to see safely driving at night especially during rainy or snowy driving. Headlamps are so dim my automatic high beams go on constantly even when opposing traffic are coming towards me. I purchased the Cadillac used 2021. I called the Cadillac dealer they stayed Cadillac used to reimburse owners prior to last year. I cannot afford $3400 for replacing the headlamps! this is putting my family and opposing traffic at high risk for an accident.

Headlights are so dim at night that I have to use highbeams to see properly which is extremely dangerous. This is a ongoing problem I have had since I bought the vehicle and it is getting worse. I try not to drive at night because of this issue. A recall by gm should be immediately initiated. The estimate I received to replace is more than $1,600! why would there be such a high cost to replace when this issue has been happening since purchasing the vehicle?.

The original factory headlights (low beams specifically) are not bright enough to safely drive at night. We have attempted to just replace the bulbs to stronger leds but it resulted in such a minimal change - indicating a larger issue. There are several online accounts of the same issue with no sort of recall.

The stock halogen headlights (low beams) are so dim you can't tell if they are on or not. New halogen bulbs did not help. I replaced them with led units at my own expense.

You can not see the highway at night. One has to slow down or stop to see. The only way to see is with the high beams on,which is unsafe for other drivers coming toward you. On other ocassions,I simply had to pull over to the side of the road.

Headlights are so dim I have to use highbeams to see properly so both the dim lighting and having to use highbeams is very dangerous. This is a ongoing problem I have had since I bought the vehicle new - seems to be getting worse and I find that I try not to drive at night because of it. I believe a recall by gm should be immediately initiated.

Even after replacing bulbs in the headlights with the brightest bulbs available for the car, the headlights are too dim to see the road or anything while driving at night. This creates a safety hazard for the drivers and passengers in the car and other drivers on the road. Even the lines on roads are not clearly visible unless they are freshly painted. Gm refuses to fix the problem and the replacement lenses do the same thing when paid to be replaced by the car owner.